Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,595 Reviews)
Rating breakdown 5,595 reviews
5 Stars
4,161
4 Stars
710
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,315 out of
4,839)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
Defective ice maker!
on December 1, 2021
Posted by: TWillfresno
from Fresno
Please do not buy these icemakers break down and the replacement is either none or a refurbished unit! Please check the Better Business Bureau regarding this opal icemaker and the company behind it they have a letter “F”! Do not spend your money
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, December 3, 2021
We are sorry to hear about your experience with our ice machine. We will forward your valuable feedback to our ice machine team to be reviewed. This is certainly not what we want to hear. You may call 1-866-907-6718 for any service questions. Hope this helps. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst warranty I have experienced
on August 13, 2022
Posted by: Amr H
from Colorado
The ice maker worked for 2 weeks and started to make noises. The warranty thinks by ignoring my, I will go away.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 25, 2022
Hello - Thanks for taking the time to write a review. We're sorry to hear the ice maker started making noises after two weeks. We understand how burdensome this would be and would love to help you.
Please know our appliances come with limited one-year warranty. We'll either replace your product with a new or remanufactured product, or refund the purchase price of the product at GE Appliances sole discretion. Details of the warranty can be found on page 19 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.36988192.120219534.1661348169-1066202793.1647273406.
Some sounds are normal. Normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. You may learn more about sounds your ice maker may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.108816514.120219534.1661348169-1066202793.1647273406.
If the ice maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support for service at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
If your ice maker is not working, make sure the ice bin is pushed all the way in place. We suggest trying to reset the ice maker by unplugging the unit for 3-4 hours. If this doesn't help, Opal Support will be able to assist.
We are always glad to help in any way we can. Please reach us directly if you have any questions or concerns. -Shayla@GEA
Please know our appliances come with limited one-year warranty. We'll either replace your product with a new or remanufactured product, or refund the purchase price of the product at GE Appliances sole discretion. Details of the warranty can be found on page 19 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000464-4.pdf&_ga=2.36988192.120219534.1661348169-1066202793.1647273406.
Some sounds are normal. Normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. You may learn more about sounds your ice maker may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276&_ga=2.108816514.120219534.1661348169-1066202793.1647273406.
If the ice maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support for service at myopalservice.com or call 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.
If your ice maker is not working, make sure the ice bin is pushed all the way in place. We suggest trying to reset the ice maker by unplugging the unit for 3-4 hours. If this doesn't help, Opal Support will be able to assist.
We are always glad to help in any way we can. Please reach us directly if you have any questions or concerns. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Deal
on November 6, 2021
Posted by: Ice maker gone bad
from Madera,Ca
We got this ice maker and it wasn’t cheap, it worked fine for a while then stopped working, and I did the cleaning as recommended.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, November 8, 2021
Thank you for your feedback about this small appliance. We apologize for what you have experienced. If after checking the recommended tips then please call 1-866-907-6718 for any service concerns. We appreciate your patience during this ordeal. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Quit working after 2 months
on November 10, 2021
Posted by: AFT11
from Birmingham, AL
Started off great but doesn’t work after two months. Very disappointing.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, November 11, 2021
Hello and sorry to hear that this has stopped working. We understand your frustration. You might try unplugging the unit for a couple of minutes and then plug it back in. If this does not help the please call 1-866-907-6718 for any service questions. Hope this helps. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Machine broke quickly
on July 12, 2023
Posted by: mhammontree516
from Texas
We received the ice maker and followed all set up instructions. The ice maker worked for 6 days before it broke and no longer created ice. We tried all recommended fixes and the machine was deemed ineffective. Super frustrating for the price and excitement around the product.
Features
5
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 13, 2023
Hello - Thank you so much for taking out some time to connect and share your experience. We're incredibly sorry to hear about your Opal not producing ice. That really is not something we expect to happen.
We definitely recommend taking advantage of the warranty and getting this replaced. You can initiate this by filling out the Opal Support form located here: https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We definitely recommend taking advantage of the warranty and getting this replaced. You can initiate this by filling out the Opal Support form located here: https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid! embarrassingly short lifespan.
on July 14, 2023
Posted by: BisonDustin
from Osage, MN
This thing was great for a few months, but like a ton of others, mine stopped working consistently after a year (just after the warranty expired) and now completely stopped working about 18 months in. Avoid this ice maker. Don’t just take my word for it, do a quick Reddit search and see what I mean.
If i had a Time Machine, the third thing I’d do is March this broken down piece of junk into First Build and find the lead engineer responsible for this atrocity. I’d like him or her to walk me through each piece from the condenser coils that seem to maintain surface of the sun temps, to the dissipator wings behind the fan that appear to have melted, right down to the silly water tank that doesn’t seem to ever empty because it can’t get any air. I’d want to know what was going on the day they signed off on this design. Was it Thunder Day? Did the engineers have somewhere important they’d rather be? Guess we will never know. Stay away from this appliance unless you want to dedicate days to trying to fix this thing, inevitably ending in disappointment, regret, and one of the worlds largest paperweights. Buyer beware? No, buyer run like your rear end is on fire.
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 17, 2023
Oh goodness!
We're so very sorry about the experience you've had with the Opal Icemaker. We can certainly understand how disruptive something like this can be and we appreciate the honest feedback. We recommend contacting Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Your comments are extremely important to us. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience the appliance provides.
We sincerely hope that we can regain your trust in the future. Best wishes. - Tierra@GEA
We're so very sorry about the experience you've had with the Opal Icemaker. We can certainly understand how disruptive something like this can be and we appreciate the honest feedback. We recommend contacting Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Your comments are extremely important to us. It ensures that our Product Design Teams are aware of any flaws or imperfections, so that we can improve the overall performance and convenience the appliance provides.
We sincerely hope that we can regain your trust in the future. Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great when it’s running well
on September 3, 2023
Posted by: VanillaIce
from Mendon, Ma
When it works it’s great but the one I’ve had for 2 years is making screeching noises equivalent to nails on a chalkboard and leaking. The amount of time and effort it takes to clean it is ridiculous. If I do purchase another machine it would be my third in 4 years, at this point it’s probably worth looking at other alternatives.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 6, 2023
Oh no...
We're so very sorry to hear that your Opal isn't operating as expected. We can certainly understand how disruptive something like this can be and not at all the experience we want for you. We recommend contacting Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. Your comments are extremely important to us and will be considered by our product design team for review. Please know that we are always looking for ways to improve for our consumers.
Best regards. - Tierra@GEA
We're so very sorry to hear that your Opal isn't operating as expected. We can certainly understand how disruptive something like this can be and not at all the experience we want for you. We recommend contacting Opal Support at myopalservice.com, or you can also contact 1-866-907-6718, M-F 8-8 EST. Your comments are extremely important to us and will be considered by our product design team for review. Please know that we are always looking for ways to improve for our consumers.
Best regards. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken!!!!
on April 6, 2024
Posted by: Anonymous
We loved it until 6 months down the road. It makes a nasty loud squeling noise for several minutes straight. It gets so loud it must be unplugged. After you unplug it. And plug it back in. It only takes 5 minutes and same thing over again
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, April 8, 2024
We recommend contacting Opal Support for further assistance at 866-907-6718. They are happy to help!
Written by a customer while visiting geappliances.com