Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,596 Reviews)
Rating breakdown 5,596 reviews
5 Stars
4,161
4 Stars
711
3 Stars
220
2 Stars
156
1 Star
348
89%of customers recommend this product.
(
4,316 out of
4,840)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
5
Beautifully Engineered and Efficient
on July 25, 2023
Posted by: SamsungSam
from Tulsa, OK
In a world of ice, a machine I found, That brought me joy, with each crunchy sound. Its pellets, like diamonds, so cold and pure, A frozen delight, that I couldn't ignore.
Wi-Fi connected, convenience untold, Controlling with ease, from my phone's stronghold. No more fuss, no more hassle or strife. Just a touch of a button, to bring ice to life.
The Opal's design, so thoughtful, a sight to behold, Pretty and minimalist, all day and night, guiding me to my kitchen, with its radiant light.
Oh, the silence it brings, as it hums with grace, No clattering noise, to disturb my space. Assembling with ease, a breeze through and through. This ice machine, a dream come true.
So here's to the Opal! GE's machine so divine, Bringing happiness, with each pellet so fine. With Wi-Fi convenience and a design so sleek. This ice machine, a treasure I'll forever seek
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on August 4, 2023
Posted by: Slalga
Very very unhappy with this product. Four of our family households own this ge nugget ice machine and two have broken. I would definitely not recommend this to anyone especially for the price! So disappointing that ge can’t figure this product out.
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 7, 2023
Good morning,
Thank you for taking the time to leave a review on your GE opal ice maker. We are truly sorry to hear that you are experiencing issues with the unit as this is certainly not normal operation, nor the quality that we expect.
If you continue to experience issues with your Opal, we recommend contacting Opal support at https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Thank you for your review,
-Devin@GEA
Thank you for taking the time to leave a review on your GE opal ice maker. We are truly sorry to hear that you are experiencing issues with the unit as this is certainly not normal operation, nor the quality that we expect.
If you continue to experience issues with your Opal, we recommend contacting Opal support at https://onpoint-warranty-opal.kustomer.help/contact/ge-opal-support-request-BJSXXYkKc, or you can also contact 1-866-907-6718, M-F 8-8 EST.
Thank you for your review,
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
only got 18 months of use
on November 16, 2023
Posted by: ice nugget princess
from texas
Had for less than a year and it broke, got a replacement after a month and it broke 4 months later. we love the ice, it was quick and convenient. but not worth the money for only 18 months of ice. They will not replace this unit.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 17, 2023
Hello,
Thank you so much for taking a moment to connect and share your review. We're really sorry to hear about your ice maker no longer operating.
We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens.
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Thank you so much for taking a moment to connect and share your review. We're really sorry to hear about your ice maker no longer operating.
We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens.
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Short lifespan
on April 8, 2024
Posted by: PAE1
from Texas
Worked pretty well with regular cleaning for about 15 months then it was trash.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, April 9, 2024
We'd like to provide some troubleshooting steps for your ice maker. Please refer to this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35289
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken
on April 12, 2024
Posted by: Adam07
from Richmond, Va
Broke right after warranty expired, literally a week after the one year mark.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 15, 2024
We are happy to assist you with your Opal icemaker. We understand the importance of an appliance operating outside of the warranty, and we encourage you to call the Opal department at 866-907-6718 for further assistance with this machine due to the warranty status.
Written by a customer while visiting geappliances.com
Customer Rating
2
Good until you take a break from it
on April 12, 2024
Posted by: Nuggeticelover153
from Philadelphia
Worked amazing when I first got! Stopped using for a bit and now it won’t clean or make ice. I made sure to clean and dry everything before stopping use as well. Really sad about it not working anymore
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, April 15, 2024
We strongly encourage you to contact the Opal department at 866-907-6718 for further assistance with the operation of your icemaker.
Written by a customer while visiting geappliances.com
Customer Rating
5
Ice Nugget Magic!
on April 12, 2024
Posted by: Jefkak24
from West Chester, Ohio
Best nugget ice maker on the planet! This is our 2nd (opal) ice machine. Our 1st machine Lasted 6 yrs! The secret is distilled water and keeping it CLEAN on schedule. I highly recommend the product. Very simple to use. You'll love it. Just wait and see!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Michael, GE_Appliances, April 18, 2024
We’re thrilled to hear that you had such an excellent experience with your first Opal icemaker, and that you decided to purchase another. The delicious nugget ice this machine produces is an awesome addition to any kitchen, and we’re glad to hear you’ve learned the advantages of proper maintenance and distilled water. The Opal 2.0 lets you start enjoying ice in 10 minutes or less, and being able to produce up to 38 pounds per day means you’ll rarely run out.
Written by a customer while visiting geappliances.com
Customer Rating
1
Pump wont work
on May 1, 2024
Posted by: Pcapello33
Stopped working after 18 months. It just says add water even though its full. I tried all the troubelshooting steps i could find online, no luck.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, May 2, 2024
We're sorry to hear that your Opal stopped working. We recommend resetting your icemaker by disconnecting power from the unit for 2 - 3 minutes and reconnecting. Please refer to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
Written by a customer while visiting geappliances.com