Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,040 Reviews)
Rating breakdown 1,040 reviews
5 Stars
724
4 Stars
183
3 Stars
44
2 Stars
22
1 Star
67
89%of customers recommend this product.
(
852 out of
954)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Posted by: GregTach
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My sense is either Lithium battery is poor quality, or the on/off switch has malfunctioned. Chat with a rep & she suggested recharging the MG3750/60 again for at least 8 hours & try again. Didn't work. I am still trying to get it replaced since it has 2-year warranty. First bad experience with a Philips Norelco product. Hope this doesn't become a trend.
Response from philips.comBy Bhargavi, Philips consumer care, March 26, 2023
Hi there,
Thank you for taking the time to share your experience with us. We're sorry to hear that your Philips Multigroom stopped working. Please follow these troubleshooting steps to see if the issue is resolved. Try unplugging your groomer from the main power supply and then switching it on again, as using an electric device with water can be very dangerous. Therefore, for your own safety, Philips waterproof or showerproof groomers only work when they are unplugged. Clean your groomer to maintain its proper functioning, as hair or debris can accumulate and negatively affect performance. Check whether the device is washable or only suitable for dry cleaning before proceeding with cleaning. Oil your groomer by applying a few drops of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.
If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Thank you for taking the time to share your experience with us. We're sorry to hear that your Philips Multigroom stopped working. Please follow these troubleshooting steps to see if the issue is resolved. Try unplugging your groomer from the main power supply and then switching it on again, as using an electric device with water can be very dangerous. Therefore, for your own safety, Philips waterproof or showerproof groomers only work when they are unplugged. Clean your groomer to maintain its proper functioning, as hair or debris can accumulate and negatively affect performance. Check whether the device is washable or only suitable for dry cleaning before proceeding with cleaning. Oil your groomer by applying a few drops of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.
If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's an awesome; it saves my lot of time by not visiting periodically to the salon; I can do it at my convenience and ease. It's definitely recommendable for those who love keeping beard.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: MulAfyf
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It cuts okay it cuts your skin after awhile and over hears to much.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, May 3, 2023
Hi there,
Thank you for sharing your feedback with us. Could you please elaborate you concern via Social Media? We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. Could you please elaborate you concern via Social Media? We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Millie25
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I gave this product as a gift to my husband and son and they both love it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jitli
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with the products from this company for many years.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This product has great features and performance
on June 25, 2023
Posted by: Philsda1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This Multigroom 3000 multipurpose trimmer has transformed and expedited the daily maintenance off my beard, mustache and facial hair much quicker, precise and easy. it has a charging long-life and easy re-charge. A must have!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I buy another trimmer because the old one lose the sharp after more than 7 years... and use the old machine with the other head, Is the best trimmer that I used ever.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Stopped working after 1 month
on July 9, 2023
Posted by: Zebra2500
Gender:Male
Stopped working after one month of use. Would not recommend
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, July 9, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear that you are experiencing issues with your Philips trimmer. It is possible that the battery of your Philips trimmer has run out. We advise you to fully charge your trimmer and then try turning it on again. Note: Charging and running time can vary based on the model of your trimmer. Please check your user manual for more information. In case your appliance works on disposable AA batteries, it might be time to replace them. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. Only use the correct disposable batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear that you are experiencing issues with your Philips trimmer. It is possible that the battery of your Philips trimmer has run out. We advise you to fully charge your trimmer and then try turning it on again. Note: Charging and running time can vary based on the model of your trimmer. Please check your user manual for more information. In case your appliance works on disposable AA batteries, it might be time to replace them. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. Only use the correct disposable batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com