Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,040 Reviews)
Rating breakdown 1,040 reviews
5 Stars
724
4 Stars
183
3 Stars
44
2 Stars
22
1 Star
67
89%of customers recommend this product.
(
852 out of
954)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
5
Light & simple. Awesome trimmer.
on December 30, 2021
Posted by: ezlife79
Gender:Male
[This review was collected as part of a promotion.] Light & simple. Awesome trimmer.
Battery life is longer than what I expected.
It could be better if it has indicator for charging sign or battery level sign.
Battery life is longer than what I expected.
It could be better if it has indicator for charging sign or battery level sign.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
A Very Good Product
on February 1, 2022
Posted by: JPMonly
Gender:Male
[This review was collected as part of a promotion.] Its an excellent Product, worth the price paid. If anything, the price is very reasonable for what we get. It works as promised and I found it good as a hair trimmer, for which I had bought this. The attachments are very useful, and also work well.
I would definitel recommend this product to any one looking for a good quality trimmer/shaver.
I would definitel recommend this product to any one looking for a good quality trimmer/shaver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
used once, now it turns itself on every 30s
on March 29, 2022
Posted by: PoorChoice
Gender:Male
I used this for the first time tonight. For the first hour after using it, it would just turn itself on every 30s to 5m. Now, it can't be turned off. We had to wrap it in a towel and throw it I'm the closet so we wouldn't hear it and maybe get some sleep.
Good thing this didn't cost much, straight down the garbage shoot tomorrow when it stops vibrating in the closet.
No, I would not recommend this to a friend.
(click to see the video)
Response from philips.comBy Philips Consumer Care, March 31, 2022
Hello,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your trimmer is turning on by itself! We can imagine how inconvenient this must be. We recommend you fully discharge the trimmer and then fully charge it again (8 hours for a full charge). Feel free to try this out!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your trimmer is turning on by itself! We can imagine how inconvenient this must be. We recommend you fully discharge the trimmer and then fully charge it again (8 hours for a full charge). Feel free to try this out!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Nics and cuts skin when used w/o attachments
on April 1, 2022
Posted by: Chewie75
Gender:Male
[This review was collected as part of a promotion.] This trimmer repeatedly cut my skin when i used it without attachments to clean up hair on my neck and collar bone area. It did an okay job of trimming my facial hair while using the provided attachments. I prefer a trimmer that works well with and without attachments.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 5, 2022
Hi.
Thanks for taking the time to write a review. Sorry for hearing that you've been experiencing small nics and cuts. It is important to use it with care when without a skin guard, as this trimmer is designed to properly provide a close shave. A well hydrated and moisturized skin is the best way to go when aiming for a close shave, exfoliating gently before can also help loosen the skin, as can warm water compress over the face. We have plenty of tips and support available from our community app: Groomtribe. Please check it out for some extra added support.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thanks for taking the time to write a review. Sorry for hearing that you've been experiencing small nics and cuts. It is important to use it with care when without a skin guard, as this trimmer is designed to properly provide a close shave. A well hydrated and moisturized skin is the best way to go when aiming for a close shave, exfoliating gently before can also help loosen the skin, as can warm water compress over the face. We have plenty of tips and support available from our community app: Groomtribe. Please check it out for some extra added support.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
3
No way of knowing when charged.
on April 4, 2022
Posted by: Mezzman
Gender:Male
I have no idea how much battery charge is left or even when it's charged. There's absolutely no indicator that shows when battery is low or charged. If it would have said that there was no battery indicator, I would have never bought it.
Response from philips.comBy Philips Consumer Care, April 5, 2022
Hi.
Thank you for taking the time to write a review. It takes approximately 8 hours to fully charge
the product. When the product is fully charged, it has an operating time of 60 minutes. Sorry to hear that you did not know that there was not exact battery indicator. You should notice that the product starts to decrease in potency when the battery gets emptier. When you notice a fall in performance, we recommend making sure you charge it properly.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking the time to write a review. It takes approximately 8 hours to fully charge
the product. When the product is fully charged, it has an operating time of 60 minutes. Sorry to hear that you did not know that there was not exact battery indicator. You should notice that the product starts to decrease in potency when the battery gets emptier. When you notice a fall in performance, we recommend making sure you charge it properly.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
Perfect fit for me
on August 7, 2022
Posted by: Jeff281
Gender:Male
[This review was collected as part of a promotion.] It works perfectly for me. Its very well made and it appears it will stand the test of time. I am completely satisfied an recomed this product for purchase.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Brucester
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Two things:
1. My older model had an LED that lit confirming that the unit was charging.
2. I liked the old, single adjustable guide better than having to change guides for different uses.
1. My older model had an LED that lit confirming that the unit was charging.
2. I liked the old, single adjustable guide better than having to change guides for different uses.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: CutAndBleedingOut
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This thing catches skin so easily. And be sure to lay the blade completely flat on the flat part of the head. Even still, knicks. I have two stars because it comes with a lot of attachments. But even with the 1mm attachment, I got cuts.
No, I would not recommend this to a friend.
Response from philips.comBy kiran shivshankar, Philips Consumer Care, January 27, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Norelco Multigroom trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Norelco Multigroom trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com