Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,049 Reviews)
Rating breakdown 1,049 reviews
5 Stars
731
4 Stars
184
3 Stars
44
2 Stars
22
1 Star
68
89%of customers recommend this product.
(
856 out of
959)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
1
Biting skin
on August 30, 2022
Posted by: Notgoodexp
from Chicago
Gender:Male
The trimmer without length guards is giving terrible skin cuts no matter how careful I'm with it. I have used other Philips trimmers and all of them have been really soft and comfortable but this model has really disappointed me and give me very bad painful cuts
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 30, 2022
Hi,
Thank you for taking the time to share your experience with our groomer. We are sorry to hear that you are having trouble with these. We would love to see if we can help you with this. If you are experiencing the device catching your skin, we would like to recommend that you check if your device has been fully charged as this can affect the performance of the device.
We hope this helps, but if you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Thank you for taking the time to share your experience with our groomer. We are sorry to hear that you are having trouble with these. We would love to see if we can help you with this. If you are experiencing the device catching your skin, we would like to recommend that you check if your device has been fully charged as this can affect the performance of the device.
We hope this helps, but if you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
This product is terrible!!! Don’t buy this!!!
on August 31, 2022
Posted by: Bossman66
from West Virginia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] While using this product after receiving it, it quit working!!!! I knew the way it just shutdown that something was wrong. Tried to recharge it and it still wouldn’t work. I believe the motor messed up , judging by the way it quit working. Running full speed and just coasted to a complete stop. Like you’d turned the power off
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 12, 2022
Hi,
Thanks for reaching out to us regarding your new Philips Multigroom. We are sorry to hear that it stopped working so quickly, and understand how disappointing this must be. Kindly check that the device has been fully charged for 8 hours and then try again. We hope this will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your new Philips Multigroom. We are sorry to hear that it stopped working so quickly, and understand how disappointing this must be. Kindly check that the device has been fully charged for 8 hours and then try again. We hope this will help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Very dissatisfied, it doesn’t function well
on September 1, 2022
Posted by: Ka Li
from New York
Gender:Male
It doesn’t trim hair properly and difficult to clean, handle vibration is too strong
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 8, 2022
Hi Ka Li,
Thank you for sharing your experience here. We're sorry the results were not up to par. In this case it can help if you check if the battery is full. It can also help out if you thoroughly clean the device as hair and debris can have an impact. Also make sure you're trimming against the grain.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience here. We're sorry the results were not up to par. In this case it can help if you check if the battery is full. It can also help out if you thoroughly clean the device as hair and debris can have an impact. Also make sure you're trimming against the grain.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Not worth the money because it doesn't last.
on December 9, 2022
Posted by: Dadz15
from Michigan
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this as a replacement to another Philips product that lasted for a couple years. Regrettably this model didn't last a couple weeks before it sporadically would turn on and off before ultimately failing completely. This product is garbage and don't waste a penny on it is my advice.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 16, 2022
Hi,
Thanks for reaching out to us regarding your Philips Norelco Multigroom 3000. We are sorry to hear that your trimmer failed to work after a couple of weeks, how disappointing. Kindly make sure that the device has been fully charged for 8 hours with no interruptions and then try again. If the issue persists, check that there is no hair or debris blocking the device from working correctly by washing the trimmer. To clean this device, you can take off the attachments and cutter and clean the area underneath it with water. Make sure not to use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Next, wash and dry the attachments separately before reattaching them to the groomer. We hope these tips help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for reaching out to us regarding your Philips Norelco Multigroom 3000. We are sorry to hear that your trimmer failed to work after a couple of weeks, how disappointing. Kindly make sure that the device has been fully charged for 8 hours with no interruptions and then try again. If the issue persists, check that there is no hair or debris blocking the device from working correctly by washing the trimmer. To clean this device, you can take off the attachments and cutter and clean the area underneath it with water. Make sure not to use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Next, wash and dry the attachments separately before reattaching them to the groomer. We hope these tips help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Nonya2
from Oregon
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s cheap and it tears up any area where I use it. I wouldn’t recommend it to an enemy much less a friend!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Piece of crap
on January 13, 2024
Posted by: Bonehead69
from Atlanta
Gender:Male
Piece of crap my last 2 trimmers have gone to crap. 1st one come on during the middle of day couldn't turn it off and would not take a charge after the battery was drained. Bought another 2 months ago and last nite around 130 my newest one came on and again I couldn't turn it off. With battery drained I tried charging it again and guess what big surprise it won't take charge either. One every so often can be just a glitch but 2 trimmers in 4 months time your products are turning to crap. Sorry but I will never buy another piece of junk that y'all produce!!
Response from philips.comBy Philips Consumer Care, January 21, 2025
Hello,
We are very sorry to hear about your unfortunate experience with your Multigroomer, this is not the kind of experience we want you to have. Just to let you know that we offer a warranty on our products, and you can extend that said warranty by registering your product. If you have any questions or concerns, please feel free to send us a private message on our social media and we will be happy to help. We are available on Facebook (@Philips), Instagram (@Philips) and X (@PhilipsCare). As another option, you can also reach out to us by contacting the Philips Consumer Care at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Hope to hear from you soon!
Best regards,
Philips Consumer Care
We are very sorry to hear about your unfortunate experience with your Multigroomer, this is not the kind of experience we want you to have. Just to let you know that we offer a warranty on our products, and you can extend that said warranty by registering your product. If you have any questions or concerns, please feel free to send us a private message on our social media and we will be happy to help. We are available on Facebook (@Philips), Instagram (@Philips) and X (@PhilipsCare). As another option, you can also reach out to us by contacting the Philips Consumer Care at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Hope to hear from you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Mr. Catfish
from San Antonio, Tx
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this to replace another brand that I had for years before it broke. So, I didn't want to spend a lot of money on something that I hardly use. This is perfect for all my needs and I use it when I need too. In todays inflation, it was affordable to me for my needs and wants.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: DanielKitchen
Verified Purchase:Yes
The battery lasted six months without a charge! I ran into a issue and Philips went above and beyond to assist me.
I would recommend this to a friend!
Written by a customer while visiting philips.com