Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,040 Reviews)
Rating breakdown 1,040 reviews
5 Stars
724
4 Stars
183
3 Stars
44
2 Stars
22
1 Star
67
89%of customers recommend this product.
(
852 out of
954)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
1
No battery indicator
on September 25, 2020
Posted by: wise5
There is no light or indicator letting you know the device is charging or is fully charged. There is no way of knowing the battery state of charge.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 29, 2020
Hi there, thank you for your message. We are sorry to hear about the inconvenience.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Product does not last
on January 25, 2022
Posted by: Extremely Dissapointed
Gender:Male
[This review was collected as part of a promotion.] I purchased the multigroom in December of 2021 and now a month later the machine has a mind of its own. It won’t turn off. The power button must be made with cheap plastic. Horrible product. Stay away
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for writing a review about the Philips Norelco Multigroom 3000. We are sorry to hear that you are extremely disappointed with the product, and we hope we can improve things for you. Your groomer requires regular cleaning to function properly, as hair or debris can get stuck in the device and affect its performance. Could you clean your Multigroomer as explained below and then test :
1 Switch off the product and disconnect it from the wall outlet.
2 Wipe the handle of the product with a dry cloth.
3 Remove any guard or attachment from the product.
4 Blow out any hair that has accumulated in the hair chamber.
5 Blow out any hair that has accumulated in the attachments and/or guards.
6 Clean the attachments and the guards under a lukewarm tap after every use.
7 Carefully shake off excess water and let all parts dry completely.
Make sure not to dry the trimmer teeth with a towel or tissue, as this may damage the trimmer teeth.
We hope your Multigroomer will now turn off correctly. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for writing a review about the Philips Norelco Multigroom 3000. We are sorry to hear that you are extremely disappointed with the product, and we hope we can improve things for you. Your groomer requires regular cleaning to function properly, as hair or debris can get stuck in the device and affect its performance. Could you clean your Multigroomer as explained below and then test :
1 Switch off the product and disconnect it from the wall outlet.
2 Wipe the handle of the product with a dry cloth.
3 Remove any guard or attachment from the product.
4 Blow out any hair that has accumulated in the hair chamber.
5 Blow out any hair that has accumulated in the attachments and/or guards.
6 Clean the attachments and the guards under a lukewarm tap after every use.
7 Carefully shake off excess water and let all parts dry completely.
Make sure not to dry the trimmer teeth with a towel or tissue, as this may damage the trimmer teeth.
We hope your Multigroomer will now turn off correctly. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: My trimmer
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The handy different attachments and chargeable feature is super convenient
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Your problem.not mine
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can’t figure which parts for hair cutting. Instruction print size too small to read!
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, February 18, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear that you are not happy with the print size of the instructions given with your Philips Norelco Multigroom 3000.
We will share this feedback with our concerned team so we can improve our product and services in the future. Meanwhile, you can find the instructions in PDF format at the following link: https://www.documents.philips.com/assets/20220418/b47a93b7f3484ab9a95bae7b0117c81f.pdf?_ga=2.177813665.525254071.1708275769-1732443177.1707284931.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and [insert other social media platform] (@PhilipsCare). Don’t worry if you don’t use social media; you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that you are not happy with the print size of the instructions given with your Philips Norelco Multigroom 3000.
We will share this feedback with our concerned team so we can improve our product and services in the future. Meanwhile, you can find the instructions in PDF format at the following link: https://www.documents.philips.com/assets/20220418/b47a93b7f3484ab9a95bae7b0117c81f.pdf?_ga=2.177813665.525254071.1708275769-1732443177.1707284931.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and [insert other social media platform] (@PhilipsCare). Don’t worry if you don’t use social media; you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
*** Do Not Buy ***
on August 8, 2024
Posted by: VVCCFFRR
Gender:Male
*** USELESS POWER SWITCH ***
The switch will not power on or off if your hand is the slightest damp.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, August 10, 2024
Hello there,
Thank you for your review. We are sorry to hear that the power button of your Philips Norelco Multigroom 3000 is not working properly.
In this case, please reach out to us via via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through our contact page: www.Philips.com/contact.Kind
regards,
Philips Consumer Care
Thank you for your review. We are sorry to hear that the power button of your Philips Norelco Multigroom 3000 is not working properly.
In this case, please reach out to us via via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through our contact page: www.Philips.com/contact.Kind
regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Poor quality manufacturing.
on January 18, 2025
Posted by: Sad Sack Today
On-Off switch very difficult to operate- doesn’t slide, had to be forced by putting a thumbnail under it. Tried to swap out at the store, but the 2nd one was just as bad (but in opposite direction). Got a refund. Philips Norelco shavers have gone downhill over the years. But extremely disappointed today.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, January 19, 2025
Hi,
Thank you for letting us know about your experience with our products, all feedback is always helpful for future changes, and we are really glad that we were able to provide you with a solution. For any future information, please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for letting us know about your experience with our products, all feedback is always helpful for future changes, and we are really glad that we were able to provide you with a solution. For any future information, please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Short life-span
on May 29, 2018
Posted by: LLChazz
Gender:Male
I bought this product in early April and it died on me before the end of May. I got home from vacation, plugged it in to trim my vacation beard, and nothing. It was a dead stick. Congrats. You've lost a customer. I'll never by a personal grooming product of yours again.
Cons: six-week life span
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, May 29, 2018
Hi there, We are very sorry to hear about your experience. If you have not already done so, please call us at your earliest convenience to speak with a Consumer Care specialist at 1-800-243-3050 so that we may quickly address your issue. Our Philips Norelco Multigroom 3000 includes a 2 year warranty, and we pride ourselves in our quality and performance. We look forward to hearing from you!
Written by a customer while visiting philips.com
Posted by: shaver27
Verified Purchase:Yes
The reason for me getting this Phillips shaver was because it included a nose trimmer which works wells for any stray hairs that pop up. As for trimming the fine hairs under my neck and along my jawline, upper lip the hairs grow back faster. I don't get a lot of facial hair where I have to place a razor to my face, but I want my face hair free. Thought I saw a Phillips shaver with contours that shave away fine hairs there moveable.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com