Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,049 Reviews)
Rating breakdown 1,049 reviews
5 Stars
731
4 Stars
184
3 Stars
44
2 Stars
22
1 Star
68
89%of customers recommend this product.
(
856 out of
959)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Posted by: Ozmar
from California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 4 stars due to the fact that this Multigroomer doesn't have an indicator light to show charging ratio. It is difficult to determine the amount of charge needed or that is remaining.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This product will cut you...
on July 10, 2019
Posted by: Tonybravo
from Saint Marys
Gender:Male
Used the product twice and have been cut twice. The blade openings seem too large and will allow skin to be pulled in. After the first cut I was being careful and still managed to nick the edge of my lip. Horrible product... does work nice with the guards however.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 19, 2019
Hi there, thanks for taking your time to write this review. We're sorry to hear about the difficulties that you have experienced with our product and we like to get in touch and see how we can help. Feel free to contact us directly via:
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Tony.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Tony.
Written by a customer while visiting philips.com
Customer Rating
1
Battery gives up after a few months
on January 15, 2018
Posted by: Thomas199999
from Capistrano Beach
[This review was collected as part of a promotion.] The product was good at first, very easy to clean and maintain. Yet after a few months the product no longer charges. buyer beware
Cons: battery stops working
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
No battery indicator
on September 25, 2020
Posted by: wise5
There is no light or indicator letting you know the device is charging or is fully charged. There is no way of knowing the battery state of charge.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 29, 2020
Hi there, thank you for your message. We are sorry to hear about the inconvenience.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Product does not last
on January 25, 2022
Posted by: Extremely Dissapointed
from Miami
Gender:Male
[This review was collected as part of a promotion.] I purchased the multigroom in December of 2021 and now a month later the machine has a mind of its own. It won’t turn off. The power button must be made with cheap plastic. Horrible product. Stay away
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for writing a review about the Philips Norelco Multigroom 3000. We are sorry to hear that you are extremely disappointed with the product, and we hope we can improve things for you. Your groomer requires regular cleaning to function properly, as hair or debris can get stuck in the device and affect its performance. Could you clean your Multigroomer as explained below and then test :
1 Switch off the product and disconnect it from the wall outlet.
2 Wipe the handle of the product with a dry cloth.
3 Remove any guard or attachment from the product.
4 Blow out any hair that has accumulated in the hair chamber.
5 Blow out any hair that has accumulated in the attachments and/or guards.
6 Clean the attachments and the guards under a lukewarm tap after every use.
7 Carefully shake off excess water and let all parts dry completely.
Make sure not to dry the trimmer teeth with a towel or tissue, as this may damage the trimmer teeth.
We hope your Multigroomer will now turn off correctly. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for writing a review about the Philips Norelco Multigroom 3000. We are sorry to hear that you are extremely disappointed with the product, and we hope we can improve things for you. Your groomer requires regular cleaning to function properly, as hair or debris can get stuck in the device and affect its performance. Could you clean your Multigroomer as explained below and then test :
1 Switch off the product and disconnect it from the wall outlet.
2 Wipe the handle of the product with a dry cloth.
3 Remove any guard or attachment from the product.
4 Blow out any hair that has accumulated in the hair chamber.
5 Blow out any hair that has accumulated in the attachments and/or guards.
6 Clean the attachments and the guards under a lukewarm tap after every use.
7 Carefully shake off excess water and let all parts dry completely.
Make sure not to dry the trimmer teeth with a towel or tissue, as this may damage the trimmer teeth.
We hope your Multigroomer will now turn off correctly. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: My trimmer
from Los Fresnos, Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The handy different attachments and chargeable feature is super convenient
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Your problem.not mine
from Windcrest, Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can’t figure which parts for hair cutting. Instruction print size too small to read!
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, February 18, 2024
Hi there,
Thank you for writing your review, and we are sorry to hear that you are not happy with the print size of the instructions given with your Philips Norelco Multigroom 3000.
We will share this feedback with our concerned team so we can improve our product and services in the future. Meanwhile, you can find the instructions in PDF format at the following link: https://www.documents.philips.com/assets/20220418/b47a93b7f3484ab9a95bae7b0117c81f.pdf?_ga=2.177813665.525254071.1708275769-1732443177.1707284931.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and [insert other social media platform] (@PhilipsCare). Don’t worry if you don’t use social media; you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review, and we are sorry to hear that you are not happy with the print size of the instructions given with your Philips Norelco Multigroom 3000.
We will share this feedback with our concerned team so we can improve our product and services in the future. Meanwhile, you can find the instructions in PDF format at the following link: https://www.documents.philips.com/assets/20220418/b47a93b7f3484ab9a95bae7b0117c81f.pdf?_ga=2.177813665.525254071.1708275769-1732443177.1707284931.
If you have any additional questions, please get in touch via social media. We’re available on Facebook (@Philips) and [insert other social media platform] (@PhilipsCare). Don’t worry if you don’t use social media; you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
*** Do Not Buy ***
on August 8, 2024
Posted by: VVCCFFRR
from Mass
Gender:Male
*** USELESS POWER SWITCH ***
The switch will not power on or off if your hand is the slightest damp.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, August 10, 2024
Hello there,
Thank you for your review. We are sorry to hear that the power button of your Philips Norelco Multigroom 3000 is not working properly.
In this case, please reach out to us via via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through our contact page: www.Philips.com/contact.Kind
regards,
Philips Consumer Care
Thank you for your review. We are sorry to hear that the power button of your Philips Norelco Multigroom 3000 is not working properly.
In this case, please reach out to us via via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can reach us through our contact page: www.Philips.com/contact.Kind
regards,
Philips Consumer Care
Written by a customer while visiting philips.com