Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,040 Reviews)
Rating breakdown 1,040 reviews
5 Stars
724
4 Stars
183
3 Stars
44
2 Stars
22
1 Star
67
89%of customers recommend this product.
(
852 out of
954)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
5
Philips Norelco Multigroom 3000 multipurpose trimmer
on January 15, 2018
Posted by: Hogwarts
Verified Purchase:Yes
good product and battery life. many cutting clips for all purposes
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
I've used it for less than a year and the battery shorted on me.
on January 14, 2019
Posted by: Dagent
Gender:Male
I love the design and performance but the battery life surprised me (less than a year).
Pros: design and performance
Cons: battery life
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, January 16, 2019
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco Multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco Multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
3
Didn't last very long
on August 21, 2020
Posted by: Anonymous
Stopped working mid-trim after 1.5 years. Used every 2-3 weeks in that time and it worked well up until its demise.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jojo070000
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It does not shave fully so it is not considered a shaver for
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 14, 2022
Hi, Jojo. Thanks for sharing your feedback with us. We are sorry to hear the product is not performing as expected. We would like to investigate this matter further for you, would you mind reaching out to us via Social Media? We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can reach out to us via the contact page on our website here:
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BBODY_GROOMERS_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BBODY_GROOMERS_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Stopped working 2 weeks after buying.
on July 8, 2023
Posted by: Mad costumer
Gender:Male
I bought this trimmer less than 3 weeks ago. The third time I go to use it the power button stops working. I finally got it to turn on but once I went to change guards it would not turn back on. I tried for 30 minutes and even looked on YouTube but nothing worked.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, July 9, 2023
Hi there,
Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Philips trimmer. We would like to inform you that check the electric socket where you plugged in your charger to see if it is operational. You could also plug in a different device to ensure that the power outlet is operational. Make sure you always use the charger that came with your groomer. It's also worth examining whether the shape of the charging plug permits it to fit into the device completely. Don't press it in, as it could cause harm to the device. If you want to charge your Philips Groomer on a charging stand, make sure you put it on it correctly and the stand is plugged in. In your user manual, you can find detailed instructions on how to do this. Your Philips Trimmer or Hair Clipper may be fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer needs to be cleaned on a regular basis to function properly.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Philips trimmer. We would like to inform you that check the electric socket where you plugged in your charger to see if it is operational. You could also plug in a different device to ensure that the power outlet is operational. Make sure you always use the charger that came with your groomer. It's also worth examining whether the shape of the charging plug permits it to fit into the device completely. Don't press it in, as it could cause harm to the device. If you want to charge your Philips Groomer on a charging stand, make sure you put it on it correctly and the stand is plugged in. In your user manual, you can find detailed instructions on how to do this. Your Philips Trimmer or Hair Clipper may be fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer needs to be cleaned on a regular basis to function properly.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Ozmar
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 4 stars due to the fact that this Multigroomer doesn't have an indicator light to show charging ratio. It is difficult to determine the amount of charge needed or that is remaining.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This product will cut you...
on July 10, 2019
Posted by: Tonybravo
Gender:Male
Used the product twice and have been cut twice. The blade openings seem too large and will allow skin to be pulled in. After the first cut I was being careful and still managed to nick the edge of my lip. Horrible product... does work nice with the guards however.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 19, 2019
Hi there, thanks for taking your time to write this review. We're sorry to hear about the difficulties that you have experienced with our product and we like to get in touch and see how we can help. Feel free to contact us directly via:
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Tony.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=FEMALE_DEPILATION_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-7884
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you, Tony.
Written by a customer while visiting philips.com
Customer Rating
1
Battery gives up after a few months
on January 15, 2018
Posted by: Thomas199999
[This review was collected as part of a promotion.] The product was good at first, very easy to clean and maintain. Yet after a few months the product no longer charges. buyer beware
Cons: battery stops working
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com