Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,049 Reviews)
Rating breakdown 1,049 reviews
5 Stars
731
4 Stars
184
3 Stars
44
2 Stars
22
1 Star
68
89%of customers recommend this product.
(
856 out of
959)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
3
Works fine if you enjoy getting sliced up
on March 2, 2018
Posted by: Shredded
from Minneapolis, MN
Gender:Male
[This review was collected as part of a promotion.] I bought my Norlco to trim and upkeep my fledgling beard. It works fine when the guards are attached, but if you ever straight up use the steel trimmer (to even out sideburns or neck lines) get ready to get sliced up. Even after watching the "how to" videos, I ended up with a series of little papercut-like scars everywhere. I'll still use my electric razor, but won't use it without a guard.
Pros: cheap
Cons: evil
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: RC1A
from Boston
Gender:Male
Verified Purchase:Yes
This device is really for trimming beards and facial hair. The clipper guards are way too small to trim the hair from the head efficiently. I purchased do to the name. I felt multigroom meant you had blades for head and facial hair. If you want to trim the hair from your head get something else
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 15, 2020
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that you have not found you experience with our multigroom satisfactory. We encourage you to reach out to us on social media to see if there is anything we can do to improve your experience.We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon.
Hope to speak to you soon.
Written by a customer while visiting philips.com
Customer Rating
1
Bought two time same bad experience
on April 19, 2022
Posted by: Angry trimmer
from Calexico
Gender:Male
[This review was collected as part of a promotion.] i bought Phillips products since I remember and because it was a good brand One of my Dad’s favorite but Unfortunately there is not same quality than before, i got this Multigroom the got broken very fast. Thinking it was my fault but it a gain and what happened? Same exactly problem!! Got broken same way the other!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 22, 2022
Hi,
Thanks for reaching out to us regarding your Philips Norelco Multigroomers. We are really sorry to hear of your experience and appreciate the pictures. How disappointing that a part has broken so quickly, we would be more than happy to investigate this issue closer for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Philips Norelco Multigroomers. We are really sorry to hear of your experience and appreciate the pictures. How disappointing that a part has broken so quickly, we would be more than happy to investigate this issue closer for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Philips Norelco Multigroom 3000 multipurpose trimmer
on January 15, 2018
Posted by: Hogwarts
Verified Purchase:Yes
good product and battery life. many cutting clips for all purposes
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
I've used it for less than a year and the battery shorted on me.
on January 14, 2019
Posted by: Dagent
from Miami, Florida
Gender:Male
I love the design and performance but the battery life surprised me (less than a year).
Pros: design and performance
Cons: battery life
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, January 16, 2019
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco Multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco Multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
3
Didn't last very long
on August 21, 2020
Posted by: Anonymous
Stopped working mid-trim after 1.5 years. Used every 2-3 weeks in that time and it worked well up until its demise.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jojo070000
from Minnesota
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It does not shave fully so it is not considered a shaver for
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 14, 2022
Hi, Jojo. Thanks for sharing your feedback with us. We are sorry to hear the product is not performing as expected. We would like to investigate this matter further for you, would you mind reaching out to us via Social Media? We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can reach out to us via the contact page on our website here:
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BBODY_GROOMERS_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BBODY_GROOMERS_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Stopped working 2 weeks after buying.
on July 8, 2023
Posted by: Mad costumer
from Hammond
Gender:Male
I bought this trimmer less than 3 weeks ago. The third time I go to use it the power button stops working. I finally got it to turn on but once I went to change guards it would not turn back on. I tried for 30 minutes and even looked on YouTube but nothing worked.
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, July 9, 2023
Hi there,
Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Philips trimmer. We would like to inform you that check the electric socket where you plugged in your charger to see if it is operational. You could also plug in a different device to ensure that the power outlet is operational. Make sure you always use the charger that came with your groomer. It's also worth examining whether the shape of the charging plug permits it to fit into the device completely. Don't press it in, as it could cause harm to the device. If you want to charge your Philips Groomer on a charging stand, make sure you put it on it correctly and the stand is plugged in. In your user manual, you can find detailed instructions on how to do this. Your Philips Trimmer or Hair Clipper may be fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer needs to be cleaned on a regular basis to function properly.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Philips trimmer. We would like to inform you that check the electric socket where you plugged in your charger to see if it is operational. You could also plug in a different device to ensure that the power outlet is operational. Make sure you always use the charger that came with your groomer. It's also worth examining whether the shape of the charging plug permits it to fit into the device completely. Don't press it in, as it could cause harm to the device. If you want to charge your Philips Groomer on a charging stand, make sure you put it on it correctly and the stand is plugged in. In your user manual, you can find detailed instructions on how to do this. Your Philips Trimmer or Hair Clipper may be fully charged but not turning on or performing well because hair or debris is stuck inside it. Your groomer needs to be cleaned on a regular basis to function properly.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com