Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,040 Reviews)
Rating breakdown 1,040 reviews
5 Stars
724
4 Stars
183
3 Stars
44
2 Stars
22
1 Star
67
89%of customers recommend this product.
(
852 out of
954)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Customer Rating
4
Very good bear trimmer
on May 4, 2022
Posted by: Eloy_LB
Gender:Male
This a value oriented beard trimmer that is easy to operate, cuts effortlessly and is oil free, which is big plus. It also has many combs with different lengths. It is more suitable for the beard because it is not very wide but otherwise, it works also good for hair cutting. They could have improved it by including a 2mm comb because this length IMHO is very common for beard trimming.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting philips.com
Customer Rating
3
2mm guard missing
on June 25, 2017
Posted by: tjdonn2
This is a well built product especially at this price point. However this trimmer is missing a 2mm guard that is crucial for the daily trim. Without it this thing is useless.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Good product.
on February 4, 2018
Posted by: CharlesE77
Gender:Male
Works perfectly. My only complaint is that it does not have a 2mm guard (only 1mm and 3mm). I would love to see that become an available option in the near future.
Pros: everything else.
Cons: no 2mm guard option
Written by a customer while visiting philips.com
Customer Rating
1
Undecided
on April 18, 2019
Posted by: Tiffanylove
I bought this for my husband for Christmas and he’s only used it a couple times and now it will not even work .. there is a two year warranty. I’m not sure on how Get a replacement or whatever I need to do . Tiffany
Pros: nice design, easy to use, fairly lightweight
Cons: will not turn on
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, April 23, 2019
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
Not good. There’s a crack in the frame already:(
on August 19, 2022
Posted by: angellbegood
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The frame cracked after the first time I used it:(
It was never dropped.
It was never dropped.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 24, 2022
Hi Angel,
Thank you for sharing this with us. We are sorry to see that this has happened, this is certainly not the quality we would want you to expect from us. Would you mind getting in touch with us via social media, so we can have a closer look at this for you? We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon.
Kind regards,
Thank you for sharing this with us. We are sorry to see that this has happened, this is certainly not the quality we would want you to expect from us. Would you mind getting in touch with us via social media, so we can have a closer look at this for you? We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon.
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
3
Works fine if you enjoy getting sliced up
on March 2, 2018
Posted by: Shredded
Gender:Male
[This review was collected as part of a promotion.] I bought my Norlco to trim and upkeep my fledgling beard. It works fine when the guards are attached, but if you ever straight up use the steel trimmer (to even out sideburns or neck lines) get ready to get sliced up. Even after watching the "how to" videos, I ended up with a series of little papercut-like scars everywhere. I'll still use my electric razor, but won't use it without a guard.
Pros: cheap
Cons: evil
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: RC1A
Gender:Male
Verified Purchase:Yes
This device is really for trimming beards and facial hair. The clipper guards are way too small to trim the hair from the head efficiently. I purchased do to the name. I felt multigroom meant you had blades for head and facial hair. If you want to trim the hair from your head get something else
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 15, 2020
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that you have not found you experience with our multigroom satisfactory. We encourage you to reach out to us on social media to see if there is anything we can do to improve your experience.We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon.
Hope to speak to you soon.
Written by a customer while visiting philips.com
Customer Rating
1
Bought two time same bad experience
on April 19, 2022
Posted by: Angry trimmer
Gender:Male
[This review was collected as part of a promotion.] i bought Phillips products since I remember and because it was a good brand One of my Dad’s favorite but Unfortunately there is not same quality than before, i got this Multigroom the got broken very fast. Thinking it was my fault but it a gain and what happened? Same exactly problem!! Got broken same way the other!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 22, 2022
Hi,
Thanks for reaching out to us regarding your Philips Norelco Multigroomers. We are really sorry to hear of your experience and appreciate the pictures. How disappointing that a part has broken so quickly, we would be more than happy to investigate this issue closer for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Philips Norelco Multigroomers. We are really sorry to hear of your experience and appreciate the pictures. How disappointing that a part has broken so quickly, we would be more than happy to investigate this issue closer for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com