Customer reviews from philips.com
Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Average customer rating
4.4
(1,049 Reviews)
Rating breakdown 1,049 reviews
5 Stars
731
4 Stars
184
3 Stars
44
2 Stars
22
1 Star
68
89%of customers recommend this product.
(
856 out of
959)
Customer Reviews for Philips Norelco - All-in-One 3000 Series 13 in 1 Trimmer, MG3919/50 - Black
Posted by: abaHoboken
from Hoboken
Gender:Male
Verified Purchase:Yes
My Philips Norelco Multigroom 3000 multipurpose trimmer Stop charging.
One telephone call, a person answered, not a machine, or kept on holing listening to music.
The person said we will send you a new one. In two day I got new one.
What better service can you expect!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Stopped working after using it for the first time
on January 13, 2020
Posted by: Mike1510
from Puerto Rico
Gender:Male
I bought this trimmer as a replacement of my Philips Norelco beard trimmer (series 7000). After using it the first time, it started malfunctioning as my previous series 7. It stays on (I understand that it is a trigger issue) and there is no way to turn off the trimmer. After the battery drained, I left it charging for over more than 24 hours, however, the trimmer is dead (not working).
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 17, 2020
Hi Mike,
Thank you for sharing your review here with us. We're sorry to hear your Norelco Beard Trimmer has stopped working so soon. That shouldn't happen, and we'd like to take a closer look at this for you to see how we can help.
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for sharing your review here with us. We're sorry to hear your Norelco Beard Trimmer has stopped working so soon. That shouldn't happen, and we'd like to take a closer look at this for you to see how we can help.
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247), and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
This product is garbage
on June 19, 2021
Posted by: Jayson1155
from Des moines,IA
Gender:Male
I buy 6 or 7 multi grooming shavers a year, I'm so sick of them only working for 2 months then have to purchase again. Bought the multigroomer 3750 right away it had issues staying on. I thought maybe the charging plug or connection was bad or damaged....I just took it apart and the issue is the crap soldering job. One wire is broken off of the solder I tried fixing it but it is a lost cause. I will use scissors and never purchase another crappy grooming tool.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Good product needs longer cord
on April 18, 2020
Posted by: Furball
Gender:Male
My last trimmer finally died.. Wanted to stay with Norelco so I bought this one. Seems good for the price and is working great in the short time I have had it. The beard attachments needs another guard between the 3mm and 1mm guard. 3 is to long for me but 1 is to short. My old trimmer had an adjustible guard to get a precise trim. The biggest issue I have with the trimmer package is the length of the charger cord. Way to short!! I have to set the trimmer on the edge of the counter to reach my socket. Needs to be another 6 to 12 inches longer for a reasonable length. The cord as is very minimal in function to its length.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
confusing to use but gets the job done
on March 16, 2019
Posted by: umarzilla
from Queens, NY
Gender:Male
there are two things that are negative about this product: 1) it does not include a foil-head, and 2) the item does not show when it is charging or low battery or full battery, there is absolutely no indication and this makes the item very difficult to use.
Pros: gets the job done, many different types of heads, firm and stable
Cons: cannot see when charged empty/full, no foil head included, button must be pressed harder over time to activat
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Versatile personal grooming tool
on August 18, 2023
Posted by: Scpirate63
from Seneca SC
Gender:Male
[This review was collected as part of a promotion.] Philips is my go to brand for many of my home electronics so the decision to purchase this grooming tool was second nature. This trimmer comes with three hair guards (9,12, & 16mm), four beard guards (1,3,5,& 7mm), nose hair trimmer, and a precision trimmer. The trimmer is relatively quiet albeit with a little more vibration than I prefer. The instructions boast a 60 minute run time from a full charge so I should not have to recharge the trimmer for quite some time.
The box made mention the the trimmer had self sharpening blades but I didn’t find that mentioned in the instructions. Nevertheless, the unit did not come with any lubricant. I guess we will see haw the blades perform over time.
The box made mention the the trimmer had self sharpening blades but I didn’t find that mentioned in the instructions. Nevertheless, the unit did not come with any lubricant. I guess we will see haw the blades perform over time.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rockstar Announcer
from West Coast
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have bought three of these trimmers, including one for my son. They are very versatile, but only last about 2 years. The charging cable is specific to this device, and not a common USB cable. That could be considered a pro or a con. I like the many attachments and the quality of the Philips brand name. I recommend this unit, which should be cleaned after each use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Lasted less than 6 months
on April 25, 2019
Posted by: Tlynn
from Tarboro, NC
Gender:Female
I purchased this product for my husband for Christmas. He was very happy with the design, ease of use, and number of attachments. He used it 2-3 times per week to keep his beard trimmed and to keep that sharp edge every man wants. Unfortunately, 2 nights ago it stopped working mid trim. My husband is very meticulous about his grooming tools and even tho this model is one of your cheaper models it was cleaned and charged after each use. We have tried charging it and still nothing. He has been a Phillips/Norelco customer for years and will continue to be I'm sure but we are very disappointed with this product.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, April 26, 2019
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco multigroomers come with a two-year Warranty and an additional six months if you register your product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco multigroomers come with a two-year Warranty and an additional six months if you register your product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com