Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.3
(950 Reviews)
Rating breakdown 950 reviews
5 Stars
654
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
82
89%of customers recommend this product.
(
682 out of
768)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
4
does it's job, but get upgraded string
on July 12, 2023
Posted by: spiderleader
from Shadow lake, WA
Gender:Female
If you don't want to deal with re-spooling this is great - but get different string for it. I could NOT unravel one line since it was so tight andthe endbarely visible. I realized I ruining the line and had to cut it, defeating the purpose. Once out, there was still a piece secured and I needed help getting it off so I could re-spool; but that's just me.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
3
read reviews
on July 4, 2023
Posted by: Thomas18
from Shelby NC
Gender:Female
I love my Green Works weedeater I read all reviews and will call CS before I order to get the right one. Mean while I wind my string my self which its a task to do so I thought a drop in will help me. Look for my call
Pros: Convenient, Easy to Use, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello Thomas18,
Thank you for your feedback and support! We are sorry to hear about this experience. We would be happy to speak to you in greater detail. When you are with your string trimmer, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We look forward to speaking to you.
Thank you for your feedback and support! We are sorry to hear about this experience. We would be happy to speak to you in greater detail. When you are with your string trimmer, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Trimmer replacement spool cover
on June 20, 2023
Posted by: Shaaz
from Helotes, Texas
Gender:Male
Very disappointed when I call for the part and was told it will not be available in over a month. This is the time when I need to use the equipment. I bought trimmer just over a year ago and now I can’t use it when it’s needed the most.
Pros: Cost-Saver
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 21, 2023
Hello Shaaz,
We sincerely apologize for this inconvenience. We've experienced an unusually high number of orders and have run out of inventory. While we do not have a finalized ETA, please know that our team is working diligently to replenish the stock as soon as possible for our valued customers. Please do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 for stock updates.
We sincerely apologize for this inconvenience. We've experienced an unusually high number of orders and have run out of inventory. While we do not have a finalized ETA, please know that our team is working diligently to replenish the stock as soon as possible for our valued customers. Please do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 for stock updates.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
80V 16" cordless trimmer. STB456 2101202
on June 20, 2023
Posted by: Boater38
from Michigan
Gender:Male
We bought this 10/22
The battery on this trimmer mounts sideways. It's very heavy and hard to handle without killing your arm. have they redesigned the way the battery mounts? You have to hold the battery end because the tool wants to flip to the heavy side. I see the new ones are STB460. Are these better?
Pros: Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 21, 2023
Hello Boater38
We have not come out with a redesigned version of this model at this time. We are sorry for any inconvenience that this may cause. However, this could change in the future.
Greenworks STB460 16-inch cordless string trimmer features an attachment capable power head for versatile use, compatible with most gas attachment. Light weight and easier to use, it has a variable speed trigger for power on demand, 14/16-inch cut path, .080 line diameter bump feed and die cast gearbox for durability. Designed for durability and heavy duty jobs equivalent to 26cc gas engine .
Hope this help! Should you have any further questions please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We have not come out with a redesigned version of this model at this time. We are sorry for any inconvenience that this may cause. However, this could change in the future.
Greenworks STB460 16-inch cordless string trimmer features an attachment capable power head for versatile use, compatible with most gas attachment. Light weight and easier to use, it has a variable speed trigger for power on demand, 14/16-inch cut path, .080 line diameter bump feed and die cast gearbox for durability. Designed for durability and heavy duty jobs equivalent to 26cc gas engine .
Hope this help! Should you have any further questions please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Blower is great! Battery failed after 4 months!
on May 28, 2023
Posted by: LDSamuelson
from Farmington Utah
Gender:Male
I love the performance of the blower but the battery Failed after a few months. Now I’m forced to buy another very expensive battery or a new blower. Disappointed as I have other battery powered products and never had this issue.
Rated a 1 star as I can’t use this anymore!
Pros: Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 30, 2023
Hello there,
We're sorry to hear your Greenworks 80v battery is having issues. This battery does come with a manufacturer's warranty of over 4-years (double industry standard) and we'd be happy to look into this with you further. Please contact us at 1-888-909-6757 or through chat direct on our site. We're happy to help.
We're sorry to hear your Greenworks 80v battery is having issues. This battery does come with a manufacturer's warranty of over 4-years (double industry standard) and we'd be happy to look into this with you further. Please contact us at 1-888-909-6757 or through chat direct on our site. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Really hard to restring
on May 13, 2023
Posted by: Rugbytj
from Tennessee
Gender:Male
Works good except the battery is compatible with other Greenworks tools I own. It’s also really hard to restring
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 15, 2023
Hello Rugbytj,
Thank you for your feedback. We're glad to hear you like the performance of the unit and that it's compatible with your other Greenworks Tools. We're sorry you're having a hard time rewinding the string.
Here are the compatible trimmer line you can use to rewind the spool:
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969502?_pos=2&_sid=4bdaa170c&_ss=r
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969302?_pos=10&_sid=4bdaa170c&_ss=r
We have a video from a different model with the same winding mechanism that may be helpful. Here's the link:
https://www.youtube.com/watch?v=W2fy9_VYdJs
Thank you for your feedback. We're glad to hear you like the performance of the unit and that it's compatible with your other Greenworks Tools. We're sorry you're having a hard time rewinding the string.
Here are the compatible trimmer line you can use to rewind the spool:
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969502?_pos=2&_sid=4bdaa170c&_ss=r
https://www.greenworkstools.com/products/replacement-string-trimmer-line-2969302?_pos=10&_sid=4bdaa170c&_ss=r
We have a video from a different model with the same winding mechanism that may be helpful. Here's the link:
https://www.youtube.com/watch?v=W2fy9_VYdJs
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Greenworks Trimmer
on April 3, 2023
Posted by: Miggy24
from North Carolina
Gender:Male
I love the instant power. No more mixing gas! Very durable and easy to use.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
80volt line trimmer
on February 23, 2023
Posted by: BrianQ
from Caledonia ny
Gender:Male
I've had the 80volt pro line trimmer for two seasons.I have 1.8 acres with a chain link fence for a play yard
To trim around.I was half way through the second season when it finally ran out of the original line.I trim around over 400 feet of split rail fence a pool and retaining wall blocks, all with one charge. It's awesome all I do is hose off the trimming head when I'm done and charge the battery.
To trim around.I was half way through the second season when it finally ran out of the original line.I trim around over 400 feet of split rail fence a pool and retaining wall blocks, all with one charge. It's awesome all I do is hose off the trimming head when I'm done and charge the battery.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com