Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.3
(950 Reviews)
Rating breakdown 950 reviews
5 Stars
654
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
82
89%of customers recommend this product.
(
682 out of
768)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Posted by: Straightgrain
from Elkhart, IN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked great on my 80v trimmer. No issues at all. High recommend.
Pros: Easy to Use, Durable, Effective
Written by a customer while visiting greenworkstools.com
Posted by: Robin72
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery lasted one time, now have to charge every 20 minutes? Why does to say it last hours? Also the blower is finicky, it goes on when I mess with it , never the first try, something up with that. So far not as it says.Bummed!
Response from greenworkstools.comBy Greenworks, July 10, 2024
Hello Robin72.
We are sorry to hear about your experience when using this 80V Combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you start a Live Chat on www.greenworkstools.com or callGreenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about your experience when using this 80V Combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you start a Live Chat on www.greenworkstools.com or callGreenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
trimmer 80v
on July 8, 2024
Posted by: flattop
from alabama
Gender:Male
[This review was collected as part of a promotion.] My wife loves it, a little heavy but wish it had a curved shaft, but nother than those issues its great.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: oodjob
from Avon, CT
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works very well. I have lots of places in my yard that are not reachable using mower. It is perfect tool for it. I am satisfying its performance and power for cutting weeds and others on the edge of my yard.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Broke in 4 Months
on July 8, 2024
Posted by: ABarn
from South Carolina
Gender:Male
[This review was collected as part of a promotion.] After having it for only 4 months it stopped and then started spewing smoke from the motor.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 10, 2024
Hello ABarn.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience.
Written by a customer while visiting greenworkstools.com
Posted by: Dagnir
from Emmitsburg, MD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well. Watch the video on re-stringing. It’s very helpful. The battery recharges fast.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: scottm
Verified Purchase:Yes
[This review was collected as part of a promotion.] order 2 you never know when it is going to break, always happens at the worst time
Written by a customer while visiting greenworkstools.com
Posted by: scottm
Verified Purchase:Yes
[This review was collected as part of a promotion.] order 2 these things do not hold up well, they tend to break when you are using them.
Response from greenworkstools.comBy Greenworks, July 10, 2024
Hello scottm.
Thank you for taking the time to share your experience. We are sorry you felt the cost was more than expected. Working hard in the garden is all part of the pleasure. However, it also means your tools need to work hard as well. This leads to wear and tear on trimmer parts. We do recommend having spare parts knob and trimmer line to help make regular maintenance easier.
Thank you for taking the time to share your experience. We are sorry you felt the cost was more than expected. Working hard in the garden is all part of the pleasure. However, it also means your tools need to work hard as well. This leads to wear and tear on trimmer parts. We do recommend having spare parts knob and trimmer line to help make regular maintenance easier.
Written by a customer while visiting greenworkstools.com