Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
2
can't get replacement parts
on August 17, 2022
Posted by: Kathrin
from California
Gender:Female
The part for the spool cover, the bump knob, is in the manual but not listed in Greenworks' parts directory. Waited for over one hour on the phone to get in touch with a representative and finally gave up when nobody picked up. It is a phanatstic tool , when it works, but too expensive when you have to replace the whole tool when just the bump knob is worn out!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Customer Care, August 17, 2022
Hello Kathrin,
Sorry to hear of the challenge you are experiencing finding the part for this string trimmer. This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement pre-wound spool/bump knob as they are designed for quick reloads in seconds! The trimmer head goes by part number R0202143-00. The trimmer head can be purchased here: https://greenworks.ordertree.com/catalogsearch/result/?q=R0202143-00. Alternatively, you may contact us for replacement parts at Greenworks Pro toll-free helpline at 1-855-345-3934.
My 80V 16" Cordless String Trimmer delivers on it's promise of durability, ease of use, available power, and quiet operation. It's actually fun to operate and delivers satisfying results. Highly recommended!
I purchased this 80 v string trimmer 3 weeks ago. wow, I do not know why I kept my gas trimmer as long as I did. this trimmer is lighter (even with 80 v battery) has the same if not greater trimming power and no Noise. I have a fairly large yard to trim and it just keeps on going. Its light, quite and very little vibration. it is a joy to use. NO FUMES from burnt oil and gas, this is the big plus, and no Hearing protection required. Thanks so much fun to use.
There is plenty of charge to trim my 1/3 acre yard. One suggestion I would make is for the directions to clearly state how much line the bump feed head holds. It is very easy to install new line. Overall, this is a great product.