Customer reviews from greenworkstools.com
Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Average customer rating
4.5
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
370
4 Stars
80
3 Stars
21
2 Stars
12
1 Star
26
93%of customers recommend this product.
(
398 out of
426)
Customer Reviews for Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Customer Rating
5
Long Battery Life
on April 19, 2025
Posted by: John96C
from Deville LA
Gender:Male
[This review was collected as part of a promotion.] I have seven acres to cut grass and weed eat and the Greenworks Weed eater handles it on one charge. Exceptional power and easy to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quality and powerful tool
on April 22, 2025
Posted by: PDXMovieMan
from Newberg, OR
Gender:Male
[This review was collected as part of a promotion.] I switched to this string trimmer after having a different brand (whose tool broke after using its feature as intended to turn the trimmer into an edger). I’ve been rigging the other tool just to get it to work properly. Once I switched to this trimmer I immediately took notice of the immense power this thing has. Worked amazing and I fully expect it to last for years to come.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
String Does Not Work
on April 23, 2025
Posted by: Really Sad
[This review was collected as part of a promotion.] I bought this trimmer two years ago and now avoid it entirely. The sting is impossible to load, never feeds out by itself and breaks off too fast when I feed it out manually. I bought it because I like the mower and wanted to match charging types. I HATE THIS TOOL!!!! Stay away.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 24, 2025
Hello Really Sad.
We are sorry to hear that you are experiencing an issue with your string trimmer. For a clearer visual understanding, please see the video below, we hope it will help with your current issue.
String Trimmer General Maintenance - Replacing the Trimmer Line.
(https://www.youtube.com/watch?v=pq8-50ztebo)
String Trimmer General Maintenance - Replacing the Bump Knob, Spool & Spool Cover.
(https://www.youtube.com/watch?v=7SJE3qWIsPl)
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear that you are experiencing an issue with your string trimmer. For a clearer visual understanding, please see the video below, we hope it will help with your current issue.
String Trimmer General Maintenance - Replacing the Trimmer Line.
(https://www.youtube.com/watch?v=pq8-50ztebo)
String Trimmer General Maintenance - Replacing the Bump Knob, Spool & Spool Cover.
(https://www.youtube.com/watch?v=7SJE3qWIsPl)
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
So far so good!
on April 26, 2025
Posted by: Nana70
from Florence, AL
Gender:Female
[This review was collected as part of a promotion.] Only gave 4 stars as I just received the 80V trimmer package. I've owned a 60V a few years and have always liked it except for the fact you can't replace the head on it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great power for price
on April 26, 2025
Posted by: DK013
from California
Gender:Male
[This review was collected as part of a promotion.] Love the power of this string trimmer! Hard to get a 80v trimmer at this price point, very happy with it so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great trimmer
on April 28, 2025
Posted by: DMFT2000
from Racine, WI
Gender:Male
[This review was collected as part of a promotion.] Easy to put together and use. Batteries charge super fast. Shoulder strap was bonus for comfort.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Powerful
on April 29, 2025
Posted by: J coordinate
from Marietta, GA
Gender:Male
[This review was collected as part of a promotion.] Bought this trimmer. Very powerful. Only drawback the charger fan keeps running unlike my other charger it turns off when fully charged and the deflector may be a little small. The debris flies all over the place.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
trimmer head doesnt feed, like all others
on May 2, 2025
Posted by: warn
Trimmer head doesnt feed, seems like most have this problem, no service, no parts, stay away!
Response from greenworkstools.comBy Greenworks, May 2, 2025
Hello warn.
We are sorry to hear about the experiencing you are having. A non-feeding trimmer head can be due to several reasons, including a clogged head, incorrect line size, a broken or worn spring, or a damaged spool. It is also possible the line is tangled or fused together.
If you are facing any difficulties, we encourage you to review the String Trimmer General Maintenance - Replacing the Trimmer Line (T-Style Trimmer Head) video. It may offer a solution to your problem. You can access it here (https://www.youtube.com/watch?si=4Q7SCNj_gODi9iWS&v=2eiGIXXzx2w&feature=youtu.be).
A list of replacement parts can be found in the user manual. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here.
https://www.greenworkstools.com/collections/accessories
If the product you are looking for is unavailable, simply select the "Notify Me" option to receive an alert once the unit is back in stock. If the "Notify Me" button is not available, please check back with us periodically. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
We are sorry to hear about the experiencing you are having. A non-feeding trimmer head can be due to several reasons, including a clogged head, incorrect line size, a broken or worn spring, or a damaged spool. It is also possible the line is tangled or fused together.
If you are facing any difficulties, we encourage you to review the String Trimmer General Maintenance - Replacing the Trimmer Line (T-Style Trimmer Head) video. It may offer a solution to your problem. You can access it here (https://www.youtube.com/watch?si=4Q7SCNj_gODi9iWS&v=2eiGIXXzx2w&feature=youtu.be).
A list of replacement parts can be found in the user manual. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here.
https://www.greenworkstools.com/collections/accessories
If the product you are looking for is unavailable, simply select the "Notify Me" option to receive an alert once the unit is back in stock. If the "Notify Me" button is not available, please check back with us periodically. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com