Customer reviews from greenworkstools.com
Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Average customer rating
4.5
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
370
4 Stars
80
3 Stars
21
2 Stars
12
1 Star
26
93%of customers recommend this product.
(
398 out of
426)
Customer Reviews for Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Customer Rating
2
They’ll figure the line feeder some day
on March 30, 2025
Posted by: Mckooy
A decent trimmer for sure. But a couple of seasons on now and the line won’t feed. Hours spent popping off the pieces and aligning arrows… but all to no avail now. .
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, March 31, 2025
Hello Mckooy.
Thank you for the feedback. We are sorry to hear of your experience with the trimmer line. When you string trimmer line is not feeding, common causes include a clogged or worn-out trimmer head, the wrong type of line, or a broken or damaged housing. You can try cleaning the head, ensuring the correct line is used, and checking for damage to the housing. We would like to get in touch to ensure that your tool is operating up to our performance standards, please start a Live chat on (www.greenworkstools.com) or call Greenworks Pro toll-free helpline at 1-855-345-3934 so, our experts can discuss your experience.
Thank you for the feedback. We are sorry to hear of your experience with the trimmer line. When you string trimmer line is not feeding, common causes include a clogged or worn-out trimmer head, the wrong type of line, or a broken or damaged housing. You can try cleaning the head, ensuring the correct line is used, and checking for damage to the housing. We would like to get in touch to ensure that your tool is operating up to our performance standards, please start a Live chat on (www.greenworkstools.com) or call Greenworks Pro toll-free helpline at 1-855-345-3934 so, our experts can discuss your experience.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quality products
on March 31, 2025
Posted by: Gman13
from Memphis TN
Gender:Male
[This review was collected as part of a promotion.] Only used it once so far , but it was easy to assemble and I really like the neck support and quality and quite motor and cutting power.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
On its 8th season
on April 1, 2025
Posted by: TLB 9
Gender:Male
[This review was collected as part of a promotion.] Bought this to replace my 7 year old 60v unit that I accidentally damaged. Great products. My 60v mower is into its 8th season going strong. No gas, no oil, no plugs, no pull start, just quiet efficiency. Batteries as strong as ever. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excited to try it
on April 2, 2025
Posted by: Mpot
from Madison, MS
Gender:Male
[This review was collected as part of a promotion.] I purchased a green Works mower just over two years ago. I’m so pleased with it. I just purchased a green works string trimmer to replace my current gas powered one. I’m very excited to try it. Been very pleased with the quality so far of Green works products.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Decent trimmer, poor battery life
on April 3, 2025
Posted by: Olem
from Olema, CA
Gender:Male
[This review was collected as part of a promotion.] Trimmer is very slow to ramp up (takes 3-4 seconds to get to usable speed), but once there it's nice and powerful and trims well.
Main complaint is battery. I have a pair of the 2.5AH batteries, advertised as giving up to 50 minutes use each. I'm lucky if I can get 10 minutes of continuous trimming before they are out of energy and need a 45 minute recharge. I don't know where the 50-minutes comes from; maybe walking around doing little touch-up trims?
It is certainly not 50 minutes of continuous use cutting grass! Mind you, these aren't heavily used batteries near the end of their life; I've got maybe a half dozen charges on each.
Main complaint is battery. I have a pair of the 2.5AH batteries, advertised as giving up to 50 minutes use each. I'm lucky if I can get 10 minutes of continuous trimming before they are out of energy and need a 45 minute recharge. I don't know where the 50-minutes comes from; maybe walking around doing little touch-up trims?
It is certainly not 50 minutes of continuous use cutting grass! Mind you, these aren't heavily used batteries near the end of their life; I've got maybe a half dozen charges on each.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 4, 2025
Hello Olem.
Thank you for sharing your experience. High-power string trimmers can consume battery life quickly, especially when used for extended periods or when dealing with thick vegetation, but runtime can vary depending on the battery capacity and the trimmer's setting. The trimmers variable speed controls, allow you to adjust the power for different cutting conditions and potentially extend battery life. We hope these tips provide a better user experience. If you would like us to investigate the runtime you are getting, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your experience. High-power string trimmers can consume battery life quickly, especially when used for extended periods or when dealing with thick vegetation, but runtime can vary depending on the battery capacity and the trimmer's setting. The trimmers variable speed controls, allow you to adjust the power for different cutting conditions and potentially extend battery life. We hope these tips provide a better user experience. If you would like us to investigate the runtime you are getting, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing tool!
on April 6, 2025
Posted by: jrm7588
from Davis, CA
Gender:Male
[This review was collected as part of a promotion.] I just purchased this device five days ago and have used it nearly every day! The variable speed trigger enables the device to use less power (it seems) and can use continuously for nearly 30 minutes. The dual strings really knock things down very well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works great!!!
on April 8, 2025
Posted by: Jeni 72
from Redding, California
Gender:Female
[This review was collected as part of a promotion.] I just bought this today and it ripped thru half my north 40 before the battery wore out! Soooo much better than the RYOBI!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Trimmer is great/Registration SUCKS
on April 8, 2025
Posted by: Oldnweiser
from Florida
Gender:Male
[This review was collected as part of a promotion.] You’d think in 2025 for the top of the line tool you could find a QR code to shoot to register. But NOOoooopp!’ You have to get your magnifying glass out to read then type in the thousand digit* serial number and model. *exaggeration
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 9, 2025
Hello Oldnweiser.
We are sorry to hear of the issue you experienced while trying to register your string trimmer and leaf blower. We appreciate hearing from consumers like you and will share your review with relevant team members as we work to improve our online registration system. We are happy to report your tools were successfully uploaded into our system. Please hold on to a copy of your receipt for the duration of the tools warranty, receipts or order information needs to be provided for any warranty claims. If you have further questions or concerns, connect with us by Live chat on (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS), so our experts can discuss your experience.
We are sorry to hear of the issue you experienced while trying to register your string trimmer and leaf blower. We appreciate hearing from consumers like you and will share your review with relevant team members as we work to improve our online registration system. We are happy to report your tools were successfully uploaded into our system. Please hold on to a copy of your receipt for the duration of the tools warranty, receipts or order information needs to be provided for any warranty claims. If you have further questions or concerns, connect with us by Live chat on (www.greenworkstools.com) or call 1-888-909-6757 (1-888-90WORKS), so our experts can discuss your experience.
Written by a customer while visiting greenworkstools.com