Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.5
(538 Reviews)
Rating breakdown 538 reviews
5 Stars
387
4 Stars
88
3 Stars
21
2 Stars
13
1 Star
29
93%of customers recommend this product.
(
413 out of
446)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Posted by: Mike B.
from Parma, OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good machine when it comes to the power, battery life and the convenience of using different attachments. The only issue I have with it is the trimmer spool. It is not releasing the line correctly and needs to be manually adjusted.
Pros: Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 14, 2024
Hello Mike B.
Sorry to hear of the issue you are experiencing when using this trimmer. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Sorry to hear of the issue you are experiencing when using this trimmer. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: JackJohnRalph
from Latham NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loading new line is difficult. It threads through the trimmer head fine, but using Greenworks precut .095 line, it is impossible to turn the loading knob after more than half the line is inserted.
I purchased tool because I thought it was self/easy loading. Look at other brands first.
I purchased tool because I thought it was self/easy loading. Look at other brands first.
Pros: Environmentally Safe, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 15, 2024
Hello JohnJackRalph.
We are sorry to hear of the diffuclties you are experiencing, we see that you have spoken to a Greenworks product expert and we are happy they were able to assist. We have shared with you the winding process as well as a Youtube video in the hopes it helps you better.
This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement prewound spool as they are designed for quick reloads in seconds! Unit uses 0.095 inches line.
To Replace the excess line:
Push the tabs on the sides of the trimmer head at the same time.
2. Pull and remove the spool cover.
3. Remove any remaining line.
4. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
5. Align the spool tabs with the tab openings in the base of the spool.
6. Push the spool cover until it clicks into position.
Installing the cutting line: *Do not put more than 15 feet of cutting line in at a time.
1. Remove the remaining cutting line on the spool.
2. Line up the slots on the spool cap with the slots on the trimmer head.
3. Put the cutting line through the hole. Push the cutting line until it exits the opposite hole.
4. Pull the cutting line through until there is an equal quantity of cutting line on each side.
5. Turn the spool cap clockwise to wind the cutting line into the trimmer head. Keep approximately 5 in of cutting line above out of each side of the trimmer head.
With our Load n' Go trimmer heads, you can purchase spool line at your local hardware supplier and rewind the line. Here's a video on how to replace the line and rewind the line.
https://www.youtube.com/watch?v=2eiGIXXzx2w
Thank you for taking the time to contact us. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
We are sorry to hear of the diffuclties you are experiencing, we see that you have spoken to a Greenworks product expert and we are happy they were able to assist. We have shared with you the winding process as well as a Youtube video in the hopes it helps you better.
This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement prewound spool as they are designed for quick reloads in seconds! Unit uses 0.095 inches line.
To Replace the excess line:
Push the tabs on the sides of the trimmer head at the same time.
2. Pull and remove the spool cover.
3. Remove any remaining line.
4. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
5. Align the spool tabs with the tab openings in the base of the spool.
6. Push the spool cover until it clicks into position.
Installing the cutting line: *Do not put more than 15 feet of cutting line in at a time.
1. Remove the remaining cutting line on the spool.
2. Line up the slots on the spool cap with the slots on the trimmer head.
3. Put the cutting line through the hole. Push the cutting line until it exits the opposite hole.
4. Pull the cutting line through until there is an equal quantity of cutting line on each side.
5. Turn the spool cap clockwise to wind the cutting line into the trimmer head. Keep approximately 5 in of cutting line above out of each side of the trimmer head.
With our Load n' Go trimmer heads, you can purchase spool line at your local hardware supplier and rewind the line. Here's a video on how to replace the line and rewind the line.
https://www.youtube.com/watch?v=2eiGIXXzx2w
Thank you for taking the time to contact us. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Conrad K
from Nebraska
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The best weed Wacker that I have owned yet. I am 66 and have owned my fair share. Nice job Greenworks. Battery last amazingly long as well.
Pros: Quiet, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Posted by: Reuben
Gender:Male
Verified Purchase:Yes
I do like the power they have but I do not like how fast the battery goes and both of mine the trimmer ends came of I don't know it they just didn't make them tight enough or what but that was very disappointing
Written by a customer while visiting greenworkstools.com
Posted by: Rob in North Carolina
from Raleigh / Durham North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] This makes a great addition to my battery powered lawn care system. Since now my mower, leaf blower and trimmer all use the same batteries, I no longer have to deal with any gas powered lawn products. I live on over an acre property with lots of trees and gardens and highly recommend this and all Greenworks 80v lawn products!
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Stevanovich
from Minnesota
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect for what I needed. I own a quarter lot in town. This has more than enough battery life to last many trimmings around my property for needing to be recharged. It is powerful enough to take down the thickest of weeds and even some small trees that have been sprouting around. I'm extremely happy with this.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Michael999
from San Diego California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] 82 volt string trimmer is now my favorite tool no longer have to deal with tuning gas mixing slap battery in and go still a little on the heavy side.. other than that I don't have any complaints it's nice and long keeps a charge for a long time power is great..
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Quite and lite weight trimmer make the job easy
on August 4, 2024
Posted by: TallBob06
from Macomb County, MI
Gender:Male
[This review was collected as part of a promotion.] Bought this trimmer in Fall ‘23 when my old gas trimmer kept stalling out. I’m amazed how quiet and lite this trimmer is to work with.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com