Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.3
(950 Reviews)
Rating breakdown 950 reviews
5 Stars
654
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
82
89%of customers recommend this product.
(
682 out of
768)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
5
Love Greenwoks
on May 29, 2025
Posted by: cary guy
from Cary NC
Gender:Male
[This review was collected as part of a promotion.] Have the 80v lawnmower love it looking forward to the trimmer
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Trimmer 80 volts
on May 28, 2025
Posted by: Anonymous
from Conyers Ga 30013
Gender:Female
[This review was collected as part of a promotion.] I have a picture of it smoking really, Really bad. Great Machine if it didn’t catch on fire yet, I do have the video of that catch it on fire so if you need information on that
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 29, 2025
Hello Shirleydingram.
We are sorry to hear this happened, quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. It sounds like you will need to contact us directly and some further information will be required to help determine what may be causing the issue, since your review is not detailed enough for us to provide any troubleshooting suggestions. We urge you to contact us through Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear this happened, quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. It sounds like you will need to contact us directly and some further information will be required to help determine what may be causing the issue, since your review is not detailed enough for us to provide any troubleshooting suggestions. We urge you to contact us through Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light, powerful, and durable.
on May 28, 2025
Posted by: Mannyb51
from Port St Lucie
Gender:Male
[This review was collected as part of a promotion.] Light, powerful, and durable. Highly recommend...no need for gas.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great trimmer, just dont replace the string!!
on May 27, 2025
Posted by: rob95
The trimmer itself was fine. The issue is when I tried to find a replacement spool. I tried winding the string, but it is almost impossible to keep lines tight before getting this inserted into the device. I called support and they referred me to a replacement spool, but it doesnt fit at all. According to the sales rep, the item would fit on my trimmer. But nope.
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello rob95
We are sorry to hear about your experience. For a visual walkthrough, we have attached a video. It provides a simple solution to common problems you might face. You can access it here. Replacing the trimmer line (https://youtu.be/2eiGIXXzx2w). We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com. Thank you.
We are sorry to hear about your experience. For a visual walkthrough, we have attached a video. It provides a simple solution to common problems you might face. You can access it here. Replacing the trimmer line (https://youtu.be/2eiGIXXzx2w). We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools.com. Thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Spool and line difficulties
on May 27, 2025
Posted by: Kimball71
from Santa Ynez, ca
Gender:Female
Have bought at least 5 Greenworks products including a riding mower. I'm happy with all of them except this trimmer. The line is difficult to load in the spool and jams frequently. The central top continually jams and I have to stop trimming and pull the line out until the central head pops back out. Sorry Greenworks but a video won't help with a product that has a lot of issues like this. It's my mistake for not buying a trimmer that accepts preloaded spools. Lesson learned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello Kimball71.
We are sorry to hear about your frustrating experience. We would like to work with you to help resolve this issue when you are with the trimmer please start a Live chat on www.greenworkstools.com or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your frustrating experience. We would like to work with you to help resolve this issue when you are with the trimmer please start a Live chat on www.greenworkstools.com or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product and cheaper
on May 26, 2025
Posted by: Dhonrao
from New Jersey 08854
Gender:Male
[This review was collected as part of a promotion.] I bought this online and very satisfied with all these product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great string trimmer
on May 25, 2025
Posted by: Bluebird010451
from St Louis, Missouri
Gender:Female
[This review was collected as part of a promotion.] I bought this string trimmer yesterday, easy setup and battery charged up fast.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on May 25, 2025
Posted by: Great product
from Washington state
Gender:Female
[This review was collected as part of a promotion.] We bought this for our son as we are happy with ours!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com