Customer reviews from greenworkstools.com
Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Average customer rating
4.5
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
370
4 Stars
80
3 Stars
21
2 Stars
12
1 Star
26
93%of customers recommend this product.
(
398 out of
426)
Customer Reviews for Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Posted by: JohnJackRalph
from Latham NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Loading new line is difficult. It threads through the trimmer head fine, but using Greenworks precut .095 line, it is impossible to turn the loading knob after more than half the line is inserted.
I purchased tool because I thought it was self/easy loading. Look at other brands first.
I purchased tool because I thought it was self/easy loading. Look at other brands first.
Pros: Environmentally Safe, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 15, 2024
Hello JohnJackRalph.
We are sorry to hear of the diffuclties you are experiencing, we see that you have spoken to a Greenworks product expert and we are happy they were able to assist. We have shared with you the winding process as well as a Youtube video in the hopes it helps you better.
This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement prewound spool as they are designed for quick reloads in seconds! Unit uses 0.095 inches line.
To Replace the excess line:
Push the tabs on the sides of the trimmer head at the same time.
2. Pull and remove the spool cover.
3. Remove any remaining line.
4. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
5. Align the spool tabs with the tab openings in the base of the spool.
6. Push the spool cover until it clicks into position.
Installing the cutting line: *Do not put more than 15 feet of cutting line in at a time.
1. Remove the remaining cutting line on the spool.
2. Line up the slots on the spool cap with the slots on the trimmer head.
3. Put the cutting line through the hole. Push the cutting line until it exits the opposite hole.
4. Pull the cutting line through until there is an equal quantity of cutting line on each side.
5. Turn the spool cap clockwise to wind the cutting line into the trimmer head. Keep approximately 5 in of cutting line above out of each side of the trimmer head.
With our Load n' Go trimmer heads, you can purchase spool line at your local hardware supplier and rewind the line. Here's a video on how to replace the line and rewind the line.
https://www.youtube.com/watch?v=2eiGIXXzx2w
Thank you for taking the time to contact us. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
We are sorry to hear of the diffuclties you are experiencing, we see that you have spoken to a Greenworks product expert and we are happy they were able to assist. We have shared with you the winding process as well as a Youtube video in the hopes it helps you better.
This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement prewound spool as they are designed for quick reloads in seconds! Unit uses 0.095 inches line.
To Replace the excess line:
Push the tabs on the sides of the trimmer head at the same time.
2. Pull and remove the spool cover.
3. Remove any remaining line.
4. Clean dirt and debris from all parts. Replace spool if it is worn or damaged.
5. Align the spool tabs with the tab openings in the base of the spool.
6. Push the spool cover until it clicks into position.
Installing the cutting line: *Do not put more than 15 feet of cutting line in at a time.
1. Remove the remaining cutting line on the spool.
2. Line up the slots on the spool cap with the slots on the trimmer head.
3. Put the cutting line through the hole. Push the cutting line until it exits the opposite hole.
4. Pull the cutting line through until there is an equal quantity of cutting line on each side.
5. Turn the spool cap clockwise to wind the cutting line into the trimmer head. Keep approximately 5 in of cutting line above out of each side of the trimmer head.
With our Load n' Go trimmer heads, you can purchase spool line at your local hardware supplier and rewind the line. Here's a video on how to replace the line and rewind the line.
https://www.youtube.com/watch?v=2eiGIXXzx2w
Thank you for taking the time to contact us. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Mike B.
from Parma, OH
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good machine when it comes to the power, battery life and the convenience of using different attachments. The only issue I have with it is the trimmer spool. It is not releasing the line correctly and needs to be manually adjusted.
Pros: Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 14, 2024
Hello Mike B.
Sorry to hear of the issue you are experiencing when using this trimmer. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Sorry to hear of the issue you are experiencing when using this trimmer. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Tim1946
from Dexter New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as a gift because I already owned one that does everything a gas trimmer does without noise and pollution
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 16, 2024
Hello Tim1946.
We are happy to hear that you are pleased with the convivence, easy of use, power and more! We see that our unit has scored 4/5 all around but you left us a 1-star review! Mistakes happen, please note this review can be adjusted accordingly and resubmitted. Should you have any questions or warranty needs, please contact us directly through Live Chat on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
We are happy to hear that you are pleased with the convivence, easy of use, power and more! We see that our unit has scored 4/5 all around but you left us a 1-star review! Mistakes happen, please note this review can be adjusted accordingly and resubmitted. Should you have any questions or warranty needs, please contact us directly through Live Chat on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great trimmer
on August 17, 2024
Posted by: Calc00
from North Dakota
Gender:Male
[This review was collected as part of a promotion.] I love this trimmer. It is light weight, quite and very powerful. I love that it has 2 speeds. It is probably the best trimmer I have used ever.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Long-time Battery if Used Properly
on August 19, 2024
Posted by: rivergait
from northern California
Gender:Female
[This review was collected as part of a promotion.] I love this trimmer. It's lightweight but powerful. I learned early on that it doesn't have to be run at full speed...don't "floor" the power button. If less power will do the job, the battery will last a lot longer, probably longer than I can go without stopping for a snack or drink.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great trimmer
on August 20, 2024
Posted by: jefbog
from Ohio
Gender:Male
[This review was collected as part of a promotion.] I bought it a few weeks ago and so far very happy with the quality of this product
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great fit for other attachments
on August 20, 2024
Posted by: Fox31
from Ohio
Gender:Male
[This review was collected as part of a promotion.] I bought this a week ago and got it out and used it, plenty of power to get the job done, only oddity was the manufacturing date was 2021 it is now 2024, but 4 year warranty still applies which is a plus
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
80V String Trimmer Works Like a Champ!
on August 21, 2024
Posted by: faroninga
from Bonaire GA
Gender:Male
[This review was collected as part of a promotion.] I purchased the 80V Greenworks String Trimmer from Costco online in March 2024. A fantastic machine for the price! The 80V battery give it long life and the strap is perfect for comfort while using the trimmer for an extended job. Thanks Greeenworks, much improved over the 60V model.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com