Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.5
(538 Reviews)
Rating breakdown 538 reviews
5 Stars
387
4 Stars
88
3 Stars
21
2 Stars
13
1 Star
29
93%of customers recommend this product.
(
413 out of
446)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
5
Love Greenwoks
on May 29, 2025
Posted by: cary guy
from Cary NC
Gender:Male
[This review was collected as part of a promotion.] Have the 80v lawnmower love it looking forward to the trimmer
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Trimmer 80 volts
on May 28, 2025
Posted by: Anonymous
from Conyers Ga 30013
Gender:Female
[This review was collected as part of a promotion.] I have a picture of it smoking really, Really bad. Great Machine if it didn’t catch on fire yet, I do have the video of that catch it on fire so if you need information on that
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 29, 2025
Hello Shirleydingram.
We are sorry to hear this happened, quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. It sounds like you will need to contact us directly and some further information will be required to help determine what may be causing the issue, since your review is not detailed enough for us to provide any troubleshooting suggestions. We urge you to contact us through Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear this happened, quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. It sounds like you will need to contact us directly and some further information will be required to help determine what may be causing the issue, since your review is not detailed enough for us to provide any troubleshooting suggestions. We urge you to contact us through Live Chat on Greenworks Tools website or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Spool and line difficulties
on May 27, 2025
Posted by: Kimball71
from Santa Ynez, ca
Gender:Female
Have bought at least 5 Greenworks products including a riding mower. I'm happy with all of them except this trimmer. The line is difficult to load in the spool and jams frequently. The central top continually jams and I have to stop trimming and pull the line out until the central head pops back out. Sorry Greenworks but a video won't help with a product that has a lot of issues like this. It's my mistake for not buying a trimmer that accepts preloaded spools. Lesson learned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello Kimball71.
We are sorry to hear about your frustrating experience. We would like to work with you to help resolve this issue when you are with the trimmer please start a Live chat on www.greenworkstools.com or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your frustrating experience. We would like to work with you to help resolve this issue when you are with the trimmer please start a Live chat on www.greenworkstools.com or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on May 25, 2025
Posted by: Great product
from Washington state
Gender:Female
[This review was collected as part of a promotion.] We bought this for our son as we are happy with ours!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Wow! So much better than electric!
on May 25, 2025
Posted by: Gja123
from Indiana
Gender:Female
[This review was collected as part of a promotion.] So much better, I had an electric trimmer before and I hated the 100 ft cord. I am impressed with how quiet it is and how much power it has! I was able to trim my 1 archer yard with multiple buildings and trees in one charge! I also love that the battery charges so quickly!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very nice
on May 24, 2025
Posted by: Venkata
from Fishers IN
Gender:Male
[This review was collected as part of a promotion.] It's very nice and working good
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
What a Purchase
on May 24, 2025
Posted by: Jonathan N
from McKinney, TX
Gender:Male
[This review was collected as part of a promotion.] I just bought this today. I haven't been this excited about yard equipment in my life. The power is there, it's really efficient, and it does a great job. I don't think I'll be buying any other brand of yard equipment from here on out.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works great!
on May 23, 2025
Posted by: Greenworks products
from Lafayette ga
Gender:Female
[This review was collected as part of a promotion.] I was so impressed with the mower that I keep adding other Greenworks products. Love my new weed eater. Lightweight and easy to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com