Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.5
(537 Reviews)
Rating breakdown 537 reviews
5 Stars
387
4 Stars
88
3 Stars
21
2 Stars
12
1 Star
29
93%of customers recommend this product.
(
413 out of
445)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
2
WORKD BUT!!! a real pain
on July 5, 2025
Posted by: JoeR9
[This review was collected as part of a promotion.] WORKS but, loaing new cord and activating the cord relsase is a real pain in the rear that works abotu 50% of the time. Most of the time you will be taking it aprt to adjust the length of the cord. A real pain in the rear! Loading the cord is equliy as fun. If you look at how the cord wraps you will qustion what idiot desgined it! One cord wraps properly with no issues but the other ends has to be folder across a lip thus making cord relase a bugger! If you buy one of these expect to be taking it aprt or smahing the head into the ground trying to the cord to release. So, you want to get rid of the cord and install a blade system. Good luck!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 7, 2025
Hello JoeR9.
Thank you for sharing your experience with the tool. It's understood that the initial learning curve can be challenging for new users, and there's a commitment to support through that process. With a little practice, tasks become much more straightforward, like replacing a spool
We have included a video for your reference that may assist you if you experience any challenges. It offers a step-by-step guide to resolving common issues. Please find it here (https://youtu.be/SBN2hTJDeuQ). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience with the tool. It's understood that the initial learning curve can be challenging for new users, and there's a commitment to support through that process. With a little practice, tasks become much more straightforward, like replacing a spool
We have included a video for your reference that may assist you if you experience any challenges. It offers a step-by-step guide to resolving common issues. Please find it here (https://youtu.be/SBN2hTJDeuQ). If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great trimmer
on July 1, 2025
Posted by: Trey 68
[This review was collected as part of a promotion.] I have been using this for over a year. I love it. It is a beast of a trimmer. My only issue is the weight, would not use without shoulder strap. I haven't bought any accessories yet but thinking about it. Awesome buy!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful Product
on June 30, 2025
Posted by: Trey 25
from Bridgeport, CT
Gender:Male
[This review was collected as part of a promotion.] This was easy to assemble and very easy to use. Looking forward to adding some of the attachments for even greater flexibility.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Battery issue
on June 28, 2025
Posted by: Nhan
from Houston TX
Gender:Male
[This review was collected as part of a promotion.] I bought lawn mower on Nov 2024. At this time, I can lawn my yard with 1 charge. After 7 months use twice a month, in order to finish my yard, it needs 3 charges! The lawn mower drains out off battery about 10-15 mins. I wonder if I can request for battery replacement on this situation?
Pros: Easy to Use
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 2, 2025
Hello Nhan.
Thank you for posting a review on the issue you are experiencing. We see you have been in touch with our team. We are happy they were able to support you and provide information on the replacement process. Please know, if you need further support or have any questions do not hesitate to contact us at 1-888-909-6757 (1-888-90WORKS) or by Live chat on www.greenworkstools.com. We would be happy to help!
Thank you for posting a review on the issue you are experiencing. We see you have been in touch with our team. We are happy they were able to support you and provide information on the replacement process. Please know, if you need further support or have any questions do not hesitate to contact us at 1-888-909-6757 (1-888-90WORKS) or by Live chat on www.greenworkstools.com. We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good Trimmer
on June 25, 2025
Posted by: almil
from TN
Gender:Male
It's a bit heavy but it works very well. Easy to use and well balanced with the battery. I would give it 5 stars but the strap broke the third time I used it.
Pros: Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very Powerful
on June 24, 2025
Posted by: Bethhb
from Dublin, Ohio
Gender:Female
[This review was collected as part of a promotion.] So far this has been great. It is very powerful and the battery lasts for awhile without needing recharged. I am very pleased with this purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome Trimmer with great battery, well balanced.
on June 24, 2025
Posted by: mbasscat
from Choctaw, Ok
Gender:Male
[This review was collected as part of a promotion.] Switched over to this electric from gas, what a wonderful experience this was. The weight is much less even with the 4.0 battery because of the well-balanced trimmer. I have an acer of land with 60 trees that have to be trimmed around, also edged around the driveway and walks, the guard is well designed, so you don't get all the flying debris on you. Only took half of the battery to complete. Only had to tap once to extend the string, this is a very excellent trimmer and highly recommend it to anyone. Looking forward to buying other accessories for this trimmer. Think's Greenworks for such an outstanding trimmer.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light weight, easy to controll
on June 23, 2025
Posted by: JOBS
from Neillsville, WI
Gender:Male
[This review was collected as part of a promotion.] easy to operate. it's quite and does a great job cutting high weeds
Written by a customer while visiting greenworkstools.com