Customer reviews from greenworkstools.com
Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Average customer rating
4.5
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
370
4 Stars
80
3 Stars
21
2 Stars
12
1 Star
26
93%of customers recommend this product.
(
398 out of
426)
Customer Reviews for Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Customer Rating
5
Very powerful!
on May 11, 2025
Posted by: Steve3426
from Benzonia, Michigan
Gender:Male
[This review was collected as part of a promotion.] We have about an acre and a half and plenty of trees. This trimmer does not quit also the balance is perfect.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The best replacement for a gas powered trimmer!
on May 15, 2025
Posted by: Sadellko
from Bark River, Michigan
Gender:Male
[This review was collected as part of a promotion.] I purchased this trimmer to replace my gas powered trimmer. I was a little hesitant from my past experience with using an electric string trimmer. I was pleasantly surprised to see how far electric models have I improved over their predecessors. This trimmer is far superior to anything I have used in the past. Plenty of power to take down tall tough grasses and enough finesse not to damage trees or other delicate structures. I am very happy with this purchase and now I don’t have to mix fuel or worry about it not starting. String is very easy to replace as well. Haven’t had long enough to comment on longevity but time will tell, no regrets for the time being!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to put together, quiet and easy start
on May 15, 2025
Posted by: Dlp57
from Kcmo
Gender:Female
[This review was collected as part of a promotion.] It is quiet and easy to start. I’m a senior woman. I can control it now. Not sure that will be the case five years from now.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very nice
on May 24, 2025
Posted by: Venkata
from Fishers IN
Gender:Male
[This review was collected as part of a promotion.] It's very nice and working good
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Spool and line difficulties
on May 27, 2025
Posted by: Kimball71
from Santa Ynez, ca
Gender:Female
Have bought at least 5 Greenworks products including a riding mower. I'm happy with all of them except this trimmer. The line is difficult to load in the spool and jams frequently. The central top continually jams and I have to stop trimming and pull the line out until the central head pops back out. Sorry Greenworks but a video won't help with a product that has a lot of issues like this. It's my mistake for not buying a trimmer that accepts preloaded spools. Lesson learned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello Kimball71.
We are sorry to hear about your frustrating experience. We would like to work with you to help resolve this issue when you are with the trimmer please start a Live chat on www.greenworkstools.com or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your frustrating experience. We would like to work with you to help resolve this issue when you are with the trimmer please start a Live chat on www.greenworkstools.com or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great product when it works
on June 15, 2025
Posted by: Honest review
from Detroit, Michigan
Gender:Male
[This review was collected as part of a promotion.] I bought the 16” wire trimmer in 2023. My thought was I’d switch to electric since there’s less maintenance and moving parts so the life should be longer than my gas powered one. I was wrong, I only got two summers of use plus this season I’ve used it three times and now the electric motor has seized up. Very disappointing, US product and with light use in a very small yard it didn’t last very long at all.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 16, 2025
Hello Honest review.
We are sorry to hear about your experience when using this [ADD TOO HERE]. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear about your experience when using this [ADD TOO HERE]. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Great trimmer except the bump feed is terrible
on July 19, 2025
Posted by: Mojofloflo
Gender:Male
Ive had mine for 2 summers now, I love everything about it except the bump feed. Its a double line bump feed but it doesnt have a separator between the two lines so they get tangled ALL.THE.TIME. I've re run the feed pretty much every use and no matter how I spool the thing, its always getting jammed. Greenworks has double line bump feeds with separators and oddly doesnt have one for this model - so I'd actually urge you guys to not get this one and to check for models that have accessory replacements.
Response from greenworkstools.comBy Greenworks Customer Care, Greenworks customer sucess, July 24, 2025
Thank you for taking the time to share your experience. We’re glad to hear you’ve enjoyed the performance of the unit over the past two summers, though we’re sorry to hear the bump feed has been a source of frustration.
One benefit of this particular bump head design is its ease of reloading, especially compared to units that require replaceable spools. While we understand that line tangling can be an issue in certain cases, many users find the straightforward reload process to be a convenient feature.
We appreciate your honest feedback and want you to know it’s been shared with our product development team as we continue working to improve future designs. If you'd like help with spooling tips feel free to reach out to us directly at 1-888-909-6757 or via chat on our website—we’re happy to assist.
Thanks again for being a Greenworks customer.
One benefit of this particular bump head design is its ease of reloading, especially compared to units that require replaceable spools. While we understand that line tangling can be an issue in certain cases, many users find the straightforward reload process to be a convenient feature.
We appreciate your honest feedback and want you to know it’s been shared with our product development team as we continue working to improve future designs. If you'd like help with spooling tips feel free to reach out to us directly at 1-888-909-6757 or via chat on our website—we’re happy to assist.
Thanks again for being a Greenworks customer.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on November 28, 2025
Posted by: Good buy
from Miami
Gender:Male
[This review was collected as part of a promotion.] This equipment is easy to use and makes grass cutting a whole lot easier to do. I can now cut my grass faster and stress free
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com