Customer reviews from greenworkstools.com
Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Average customer rating
4.5
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
370
4 Stars
80
3 Stars
21
2 Stars
12
1 Star
26
93%of customers recommend this product.
(
398 out of
426)
Customer Reviews for Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Customer Rating
3
Terrible design
on September 5, 2024
Posted by: Bad design
from Bastrop, TX
Gender:Male
[This review was collected as part of a promotion.] This machine would be great with a better design. The issue it has is with the string element, it’s designed to stop whenever the string hit a solid surface so it constantly stops while weeding near pavement or a wall. Then you have to take of the feeder and reattach, this alone is enough to drive someone crazy as you have to keep the string wrapped around the wheel while at the same time feeding it into opposite holes in either side of the head. And if you don’t line it up just right it dosent work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 9, 2024
Hello Bad design.
Thank you for reaching out to us. We are sorry to hear issue you are experiencing. The unit is not designed to stop when it near a pavement or wall. We would like to make some suggestions to improve your experience with the tool. Trimmer line usually breaks because of line crowding. This occurs when the trimmer head is held too close to hard objects that can break the line such as brick, cement, rocks, or fencing. Keeping the line at full extension, and not crowding it, reduces line breakage problems. We suggest cutting with the bare tip of the line because this is the section which moves at the highest speed. Do not let it hit into grass. Ease the line into vegetation, bit by bit from the edge. Line can also get wrapped around thick vegetation and become tangled, breaking the line. Listen to the sound of the machine and when the line slows down; back off out of the grass. We hope these suggestions help. If you still have questions or an unresolved issue after going through this troubleshooting guide, or just want to speak to a Greenworks product expert, please start a Live Chat on Greenworks Tools website or contact us by phone at 1-888-909-6757. We are here to help.
Thank you for reaching out to us. We are sorry to hear issue you are experiencing. The unit is not designed to stop when it near a pavement or wall. We would like to make some suggestions to improve your experience with the tool. Trimmer line usually breaks because of line crowding. This occurs when the trimmer head is held too close to hard objects that can break the line such as brick, cement, rocks, or fencing. Keeping the line at full extension, and not crowding it, reduces line breakage problems. We suggest cutting with the bare tip of the line because this is the section which moves at the highest speed. Do not let it hit into grass. Ease the line into vegetation, bit by bit from the edge. Line can also get wrapped around thick vegetation and become tangled, breaking the line. Listen to the sound of the machine and when the line slows down; back off out of the grass. We hope these suggestions help. If you still have questions or an unresolved issue after going through this troubleshooting guide, or just want to speak to a Greenworks product expert, please start a Live Chat on Greenworks Tools website or contact us by phone at 1-888-909-6757. We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
80 V String trimmer with 2.5ah battery
on December 30, 2024
Posted by: Experienced Tool Man
from Lakeville, Ma
Gender:Male
[This review was collected as part of a promotion.] After researching all the major brands that sell gas and battery powered string trimmers I decided to get the GreenWorks 16" string trimmer with the 80v 2.5ah battery. It's amazing how bad the reviews are for many of the gas powered units from the major manufacturers.
I really liked the specs on this Greenworks string trimmer, overall design and reviews. I bought the 21" battery powered lawn mower last year for edging my yard and have been very happy with it.
I really liked the specs on this Greenworks string trimmer, overall design and reviews. I bought the 21" battery powered lawn mower last year for edging my yard and have been very happy with it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Durable, powerful, and flexible
on February 9, 2025
Posted by: Anonymous
from Baton Rouge, LA
Gender:Male
[This review was collected as part of a promotion.] I’ve been using this trimmer for about a year now with great results. I have the edge, string trimmer and blower attachments and I am very happy with them. Swapping out an attachment is quick and can be done in just a few seconds. The only thing I don’t love about it, is that it’s a bit on the heavy side so having the shoulder strap on this is helpful. It’s also a little heavier towards the back end which can increase fatigue on big jobs. But overall, I perceive it as being very powerful for an electric trimmer and more on par with a gas trimmer than other electrics I have used. Very happy and would buy this again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Wonderful string trimmer
on March 17, 2025
Posted by: Amy 360
from Conway, Ma.
Gender:Male
[This review was collected as part of a promotion.] My new string trimmer 80v pro is very dependable and delivers all the power needed for my size lawn and does not need to be recharged before finishing the entire lawn area. The assembly was explained clearly as well as the booklets that came with this product., I am looking foward to adding other Greenworkks tools to my collection.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very powerful
on April 5, 2025
Posted by: Coolroy
[This review was collected as part of a promotion.] Super impressed with the power this has. More powerful than my prior gas 63cc gas string trimmer and a lot less noise and fumes. Plus no more first of season spent trying all day to get it to run again.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Save your $$$...buy something else.
on April 17, 2025
Posted by: Long grass Ed
I spent $10,000.00 here...save your $$$. They apparently don't honor their warranty. What good is this product without a battery?
Response from greenworkstools.comBy Greenworks, April 22, 2025
Hello Long grass Ed.
We see that you have been in touch with our team and we apologize for any inconvenience caused by the suitcase battery being currently unavailable. We understand your decision to decline our offer for alternated battery. At this time we do not have a finalized replenishment date, for the suitcase battery please know that our team is working diligently to replenish the stock as soon as possible for our valued customers, please check back with us periodically.
We see that you have been in touch with our team and we apologize for any inconvenience caused by the suitcase battery being currently unavailable. We understand your decision to decline our offer for alternated battery. At this time we do not have a finalized replenishment date, for the suitcase battery please know that our team is working diligently to replenish the stock as soon as possible for our valued customers, please check back with us periodically.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
String Trimmer
on May 9, 2025
Posted by: Rubster
from Myrtle Beach, South Carolina
Gender:Male
[This review was collected as part of a promotion.] I purchased this today, after easily assembling and charged the battery. It is lightweight and easy to use and very quiet. I was surprised at the power it has for a battery operated piece of equipment. So far I’m very pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Manual
on May 10, 2025
Posted by: DJYOUNG
from Pittsburgh, pa
Gender:Male
[This review was collected as part of a promotion.] Manual is terrible. Very small print. It refers to a Metal Rod to replace the string. Not listed anywhere else in the manual or is it in the box. Too many popups when trying to register the product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com