Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.3
(950 Reviews)
Rating breakdown 950 reviews
5 Stars
654
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
82
89%of customers recommend this product.
(
682 out of
768)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
2
Broken spool cover, unable to replace or use
on September 1, 2020
Posted by: Maui Rob
from Maui, HI
Gender:Male
Thought after going Green with a Greenworks mower, trimmer, and blower I would be all set but like others offering reviews the spool cover broke and there is no replacement available. Doesn't make sense to switch brands since I have the batteries for Greenworks. How about a replacement trimmer? It was less than 6 months old when it broke.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Pennington, NJ
Gender:Male
Verified Purchase:Yes
1st time owner of a trimmer, it’s a powerful battery powered trimmer. You need protection from head to toe for sure. A few things need to be update on changing the wire, need more informative directions or pictures to make sure after the change of wire is secure. My first time changing it was a fail, and that whole thing spin out of the trimmer. Overall, performance is super powerful, able to get thru a 100sq ft yard without changing the battery. The wire itself would be stronger or last longer would be a plus. But overall the tool is powerful and wear protective gears using this tool. The weed will fly out fast.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
It is great and very powerful. I use this product on 3 acres of land without changing the battery
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Broken spool cover and no replacements
on August 20, 2020
Posted by: BR Boo
from Louisiana
Gender:Male
The weedeater itself is fine. The 60V battery provides enough power and lasts long enough for my needs. However the spool cover broke after four, maybe five uses. I've been trying to find a replacement but it is out of stock everywhere. I'm basically at a point where I cannot safely or reliably use my weedeater and essentially threw away my money, all because of a cheap piece of plastic. I'm quite upset.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
80 volt trimmer
on August 10, 2020
Posted by: Spideyou2
from Baltimore md
Gender:Male
This is a great trimmer I use it everywhere I need trimming .the battery last a lone time before it needs a charge great product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Solid and powerful trimmer
on August 10, 2020
Posted by: Channy
from Quebec, Canada
Gender:Male
Quality built and powerfull trimmer. the only cons is the weight (heavy)
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love it - but so sad
on August 6, 2020
Posted by: greenworksgal
from Herndon, VA
Gender:Female
I bought my string trimmer by Greenworks over two years ago, and I got a solid over two years work out of it. I love the trimmer, it handled anything and everything I threw at it - until the spool cover broke. Now all I can do is wait for this piece to be in stock, because the trimmer doesn't work at all without the cover.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from 47542
Gender:Male
Verified Purchase:Yes
Ran for 10 minutes then the motor started smoking and burnt up. Not a very well built tool if it can't last longer than that. Called customer service and it said I was 159 in line. Left message and haven't heard from them since. Not a very good company to deal with.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 10, 2020
Hello anonymous,
Thank you for your feedback. We are sorry to hear that you have encountered an issue with this unit. We apologize for the delay in responding to your requests. We have recently encountered an exceedingly high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each and every one. We do ask for your continued patience during this time. Currently, we are offer call back option if you wish to leave your phone number you will be place in cue in the order your call was received and an customer server agent will get back to you or please send an email request to info@greenworkstools.com one of our team members will be in contact with you at the earliest opportunity to discuss this matter.
Thank you for your feedback. We are sorry to hear that you have encountered an issue with this unit. We apologize for the delay in responding to your requests. We have recently encountered an exceedingly high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each and every one. We do ask for your continued patience during this time. Currently, we are offer call back option if you wish to leave your phone number you will be place in cue in the order your call was received and an customer server agent will get back to you or please send an email request to info@greenworkstools.com one of our team members will be in contact with you at the earliest opportunity to discuss this matter.
Written by a customer while visiting greenworkstools.com