Customer reviews from greenworkstools.com
Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Average customer rating
4.3
(950 Reviews)
Rating breakdown 950 reviews
5 Stars
654
4 Stars
143
3 Stars
43
2 Stars
28
1 Star
82
89%of customers recommend this product.
(
682 out of
768)
Customer Reviews for Greenworks - 16" Brushless String Trimmer, with 2.5Ah Battery and Rapid Charger - Green
Customer Rating
1
Defective battery!
on August 14, 2021
Posted by: Still on Hold
from Dallas, TX
I bought this 80V tool and battery combo. The battery was defective and would not charge. After a brief one hour and 20 minutes on hold, Greenworks has offered to ship me a replacement battery. I chose "Quiet" as a "Pro" for this product since I am not able to use it.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 16, 2021
Hello there,
We're sorry to hear you received a defective battery. This is not an issue we want our valued customer like you to have to experience. To charge the battery ensure the slots on the charger and the rails on the batteries are aligned. Then you want to push the battery into the charger all the battery down until a full connection is made. Make sure the light flashes. If the charger lights do not come on then the connection has not been made.
We're happy to hear a replacement is being sent to you. We hope this will solve the battery issue for you and you are able to operate your unit soon.
We're sorry to hear you received a defective battery. This is not an issue we want our valued customer like you to have to experience. To charge the battery ensure the slots on the charger and the rails on the batteries are aligned. Then you want to push the battery into the charger all the battery down until a full connection is made. Make sure the light flashes. If the charger lights do not come on then the connection has not been made.
We're happy to hear a replacement is being sent to you. We hope this will solve the battery issue for you and you are able to operate your unit soon.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Its alright
on August 14, 2021
Posted by: ak17
from utah
Gender:Male
The trimmer itself is okay. It does what it is supposed to. My complaint is with the design of the handle. Anytime I need to readjust the handle, I need to go find a phillips screwdriver. It would have been a better design to put a knob to tighten up the handle. Also, this doesn't have variable speed while other competitors offer that feature for similar price range.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , August 17, 2021
Hello there,
Thank you for your review. We're glad to hear you're overall satisfied with the unit. We're sorry to hear about the inconvenience you're having of having to unscrew the auxiliary handle to move it along the shaft. This is certainly something we can share with our product development team. If there is any further issues, questions or concerns you may have, please do not hesitate to contact us at info@greenworkstools.com or by phone to 1-888-909-6757. We're here to help.
Thank you for your review. We're glad to hear you're overall satisfied with the unit. We're sorry to hear about the inconvenience you're having of having to unscrew the auxiliary handle to move it along the shaft. This is certainly something we can share with our product development team. If there is any further issues, questions or concerns you may have, please do not hesitate to contact us at info@greenworkstools.com or by phone to 1-888-909-6757. We're here to help.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
i returned the spool due to i ordered the wrong item and i received an email on the 10th aug stating that a refund was in process. thank you for that. i also ordered a safety guard for my kobalt electric weed eater and received the item and it fit great. again thanks to rebecca and xavier from your canada office for all there help . mr dot
Written by a customer while visiting greenworkstools.com
Posted by: JMark
from Pueblo
Gender:Male
Verified Purchase:Yes
The replacement part came in a timely manor, and it work put fine
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SgtDon208
from N.W. OHIO
Gender:Male
Verified Purchase:Yes
Very nice trimmer. Easy to use and balanced well. Battery charges fast and last pretty long. It is well worth the price.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use
on August 11, 2021
Posted by: Don208
from N.W. Ohio
Gender:Male
I bought this last month. Very simple to assemble. Chsrged battery and off to work I went. Very easy to use and balance. Cut great and easy to maneuver. I can add attachments if needed. Great buy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Champs
from MI
Gender:Male
Verified Purchase:Yes
Capable, quiet tool - battery enters on one side which makes the whole thing want to lean over and a pain to have to keep upright
Annoying because the non-attachment-capable one goes directly in the center-rear and is probably a lot nicer to handle. It’s not as though there is a huge range of attachments that makes this worth it - I probably would have chosen the other one if I had known
I use the 5Ah battery which probably doesn’t help but why buy another battery when one does my whole yard in both the mower and strimmer?
Love the 80V range btw !
Annoying because the non-attachment-capable one goes directly in the center-rear and is probably a lot nicer to handle. It’s not as though there is a huge range of attachments that makes this worth it - I probably would have chosen the other one if I had known
I use the 5Ah battery which probably doesn’t help but why buy another battery when one does my whole yard in both the mower and strimmer?
Love the 80V range btw !
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RichardP
from Detroit MI
Gender:Male
Verified Purchase:Yes
Exceptional battery life and power. Easy to carry and maneuver.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com