Customer reviews from greenworkstools.com
Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Average customer rating
4.5
(509 Reviews)
Rating breakdown 509 reviews
5 Stars
370
4 Stars
80
3 Stars
21
2 Stars
12
1 Star
26
93%of customers recommend this product.
(
398 out of
426)
Customer Reviews for Greenworks - 16 In Brushless String Trimmer w/ 2.5Ah Battery & Rapid Charger - Green
Posted by: Marky Mark
Verified Purchase:Yes
I love using my new 80 volt String Trimmer. Just as powerful as my old gas trimmer.
Written by a customer while visiting greenworkstools.com
Posted by: Oblique_Technique
from Nebraska
Gender:Male
Verified Purchase:Yes
My old trimmer broke down a few weeks ago. I had switched from a battery trimmer years ago to a 2-cycle one. At the time, battery powered yard tools were quite inferior to their gas and oil counterparts. Well, that 2-cycle finally bit the dust.
I went across the street to see if I could borrow my neighbors trimmer to clean up the rest of my yard, as I had a lot to trim. I was apprehensive at first when I saw she had this battery powered trimmer, as I am with a lot of battery powered tools like this, but that apprehension didn't last long.
Once I started using this thing, I was sold.
I manically went behind my house and found a plethora of stuff to cut down, whilst cackling like an idiot, just because I wanted to see what this thing was really capable of.
Once I collected myself and finished cleaning up my yard, I returned the trimmer to my neighbor, thanked her, and promptly went inside and told my spouse I was going to spend some money. I immediately ordered the trimmer.
It's been working like a dream.
In the last few weeks since my trimmer purchase, I purchased some attachments for the trimmer, a chainsaw, & I have a mower en route to my house at this moment.
I'm sold on Greenworks. Well done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ron Bovert
Verified Purchase:Yes
The weed eater is very powerful. The battery charge lasted about 1/2 hour. It was very easy to insert a new string.
Written by a customer while visiting greenworkstools.com
Posted by: JustHim
from Chisago City, MN
Gender:Male
Verified Purchase:Yes
There is plenty of charge to trim my 1/3 acre yard. One suggestion I would make is for the directions to clearly state how much line the bump feed head holds. It is very easy to install new line. Overall, this is a great product.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
can't get replacement parts
on August 17, 2022
Posted by: Kathrin
from California
Gender:Female
The part for the spool cover, the bump knob, is in the manual but not listed in Greenworks' parts directory. Waited for over one hour on the phone to get in touch with a representative and finally gave up when nobody picked up. It is a phanatstic tool , when it works, but too expensive when you have to replace the whole tool when just the bump knob is worn out!
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Customer Care, August 17, 2022
Hello Kathrin,
Sorry to hear of the challenge you are experiencing finding the part for this string trimmer. This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement pre-wound spool/bump knob as they are designed for quick reloads in seconds! The trimmer head goes by part number R0202143-00.
The trimmer head can be purchased here: https://greenworks.ordertree.com/catalogsearch/result/?q=R0202143-00.
Alternatively, you may contact us for replacement parts at Greenworks Pro toll-free helpline at 1-855-345-3934.
Sorry to hear of the challenge you are experiencing finding the part for this string trimmer. This product features our Load n' Go trimmer head. Any products featuring this head do not have replacement pre-wound spool/bump knob as they are designed for quick reloads in seconds! The trimmer head goes by part number R0202143-00.
The trimmer head can be purchased here: https://greenworks.ordertree.com/catalogsearch/result/?q=R0202143-00.
Alternatively, you may contact us for replacement parts at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Problems with frozen head.
on August 25, 2022
Posted by: Meevans5322
Gender:Male
Most features were great, but very heavy, and now the motor is frozen. It just buzzes
I have only had this for my 2nd season and disappointed
I have only had this for my 2nd season and disappointed
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 29, 2022
Hello Meevans5322,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Posted by: DAVID DEL
from Albemarle NC
Verified Purchase:Yes
I have owned a 40 volt trimmer for some time now and there were many times when I was trimming I would come across heavier brush that the 40 volt could not handle or would take a few passes to cut down ! have a number of your 40 and 80 volt tools of which I am pleased with . I tested a couple of them and tried sending you feedback on how they were working ! I was really happy when I saw your 80 volt trimmer that said ATTACHMENT CAPABLE , thats what peaked my interest the most ! I have gas powered equipment with most of the attachments and was I even happier when I ordered your larger weed eater ,the first thing I did was get my gas attachments and checked to see if they really were compatible with yours ! Was I a Happy camper . I,d take it to my other property and decided to get a second one so I would have one at each location ! You have outdone yourselves ! THANK YOU , A VERY HAPPY GREENWORKS CUSTOMER "DEL"
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent power and versatility
on November 8, 2022
Posted by: T12345
from CT
Works with my existing Trimmer plus Edger, Blower, and Husq string trimmer attachments that I currently have. Pop in the 2amp and 4amp batteries from my mower and good to go. I was skeptical of the batteries from the start as for tools, they become throw-away after the manufacturers end the old voltage specs. But I can't say how nice it is to use GreenWorks Tools. The string trimmer with my blower attachment is stronger than my existing gas trimmer and no more smelling like gas when I'm done due to ethanol based gas destroying the fuel lines. Makes easy work of fall leaves. Same positive experience with their mower. Excellent products.
Written by a customer while visiting greenworkstools.com