Customer reviews from greenworkstools.com
Greenworks - 60V HC 2.0Ah Battery 2948702
Average customer rating
4.4
(570 Reviews)
Rating breakdown 570 reviews
5 Stars
416
4 Stars
63
3 Stars
22
2 Stars
17
1 Star
52
86%of customers recommend this product.
(
391 out of
453)
Customer Reviews for Greenworks - 60V HC 2.0Ah Battery 2948702
Customer Rating
5
Happy to say
on May 19, 2023
Posted by: YardworkinBaddie
from Michigan
Gender:Female
I purchased my green works lawnmower with 260 V batteries in 2020. Still using those I bought a 60 V Weedwhacker and a 60 V leaf blower which I use almost constantly. It’s useful all year round!
The lawnmower is my oldest product. One of the batteries is incredibly heavy and the other one is not my Weedwhacker and leaf blower. Both came with a battery and I’m happy to say all four are still in great use! I’m just thinking of buying an extra which is what I’m doing here and I wanted to make sure that I left a great review because I’m very happy with the products I have a 2.7 acre lawn and I mow about half of it and it takes me a few days to get it done but it’s so much easier to use than gas!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
3 months is all the life it had
on May 15, 2023
Posted by: Dd28001
from Albemarle, NC
Gender:Female
Greenworks blocked me from commenting on their posts.
I love the mower, but the batteries are crap. I have the 21 inch brushless mower 60 volts. My brand new battery lasted for 1.5 hrs of mowing in June 2022, by August 2022 it took hours to fully charge and only lasted 20 minutes.
So all I have said is buy twice the chargers and 3 times the batteries. Until the company starts making better quality batteries to match their mowers
They blocked me, so I guess that means they have no plans of getting higher quality batteries
I love the mower, but the batteries are crap. I have the 21 inch brushless mower 60 volts. My brand new battery lasted for 1.5 hrs of mowing in June 2022, by August 2022 it took hours to fully charge and only lasted 20 minutes.
So all I have said is buy twice the chargers and 3 times the batteries. Until the company starts making better quality batteries to match their mowers
They blocked me, so I guess that means they have no plans of getting higher quality batteries
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 17, 2023
Hello Dd28001,
We are sorry to hear about the experience you have encountered with this battery and that you felt your review was rejected! We do not have information to assist you with the review issue you are experiencing. We are sorry this is not the response you were looking for. Regardless, if there is an issue with your battery we are always happy to assist with a warranty claim within the warranty period.
The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.
Greenworks batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery, please contact Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery and that you felt your review was rejected! We do not have information to assist you with the review issue you are experiencing. We are sorry this is not the response you were looking for. Regardless, if there is an issue with your battery we are always happy to assist with a warranty claim within the warranty period.
The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.
Greenworks batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery, please contact Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Received a USED battery
on May 3, 2023
Posted by: UnhappyGreenWorksCustomer
from Seattle
Gender:Male
I ordered a new 5.0Ah UltraPower battery and I received a battery that has clearly been used as there is wear and tear on it. The box for the battery was taped shut to hold it together (unlike any other battery that I’ve ordered). If I wanted a renewed battery, I would have ordered a renewed battery.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 3, 2023
Hello UnhappyGreenWorksCustomer,
Thank you for taking the time to provide this feedback. We are sorry to hear that the battery was received is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. To investigate your warranty options, please connect with us through chat on www.greenworkstools.com or contact us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to provide this feedback. We are sorry to hear that the battery was received is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. To investigate your warranty options, please connect with us through chat on www.greenworkstools.com or contact us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Has worked for me.
on April 15, 2023
Posted by: No gas fan
from Texas
Gender:Male
I have 2 batteries/charger from purchasing a blower, and a weed eater. I keep them indoors and plugged in all the time. I recently purchased a lawnmower that takes these batteries. So we'll see if they continue to work flawlessly for the mower. I had another brand 36V mower that lasted 8 years plugging in always in my hot garage. Not ideal, not recommended but I cant argue with the results. Hopefully, I get 8 years out of the Greenworks batteries.
Pros: Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
search ineffective
on April 3, 2023
Posted by: DaleP
from The Woodlands, Texas
Gender:Male
I'm in the website looking at the product page for SKU 2949102 MODEL# LB605 battery. I entered the SKU and Model# in the product search screen. The results came back without finding the product. So the search facility is basially useless.
Response from greenworkstools.comBy Customer Care, April 4, 2023
Hello DaleP,
Sorry to hear you had a difficult time navigating our website. Perhaps there was a space when you entered the SKU, sometime the search can be sensitive to spacing; nonetheless here is the direct link to this 60V~5ah battery https://www.greenworkstools.com/products/pro-60v-hc-5-0-ah-battery?_pos=1&_psq=2949102&_ss=e&_v=1.0.
Should you have any additional questions please contact Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on our website www.greenworkstools.com.
Sorry to hear you had a difficult time navigating our website. Perhaps there was a space when you entered the SKU, sometime the search can be sensitive to spacing; nonetheless here is the direct link to this 60V~5ah battery https://www.greenworkstools.com/products/pro-60v-hc-5-0-ah-battery?_pos=1&_psq=2949102&_ss=e&_v=1.0.
Should you have any additional questions please contact Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on our website www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Battery Won't Charge
on March 7, 2023
Posted by: lisaws
from NC
Gender:Female
I bought the Greenworks PRO 21 in. 60V Battery Cordless Push Lawn Mower with 5.0 Ah Battery and Charger in April of 2022. I haven't even had it a year and the battery will not charge. The charger just blinks red. I'm not even sure what to replace. The lawnmower has been discontinued. I think purchasing these cordless tools is a waste of money.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 7, 2023
Hello lisaws,
Thank you for reviewing Greenworks 60V battery. We are sorry to hear the battery will not take a charge. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery and charger, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for reviewing Greenworks 60V battery. We are sorry to hear the battery will not take a charge. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery and charger, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great thing to have in the shed.
on January 27, 2023
Posted by: Zookeeper Viking
from Mechanicsville, MD
Gender:Male
I bought this last summer…not really what or where to use it but we have a large garden shed (12x20) that I strung up a bunch of lights and then the plug inserted into this inverter. Anytime I go to the shed if it’s in the dark, I simply press the button on top and I have light. Would be great in the tent if we ever go camping, too.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money
on January 24, 2023
Posted by: LEE B
from EUGENE OR
Gender:Male
Bought one last summer. Had a power outage yesterday. Inserted my battery.
The inverter died after 10 minutes still doesn't work!
The inverter died after 10 minutes still doesn't work!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, January 25, 2023
Hello LEE B,
We are sorry to hear you are not happy with the battery's charge level.
The battery's charge level depends on a few factors such as what device is plugged in, how much power the devices draw, and how many devices are plugged in at once. Examples: fully charge a phone 9 times on one charge, 3 charges for tablet/ipad on one charge, 12 hours for an LED light bulb on one charge, etc.
If you wish to discuss your concern, please feel welcome to contact Greenworks Pro toll-free helpline at 1-855-345-3934; we would be happy to investigate to see whether your run time would be considered average.
We are sorry to hear you are not happy with the battery's charge level.
The battery's charge level depends on a few factors such as what device is plugged in, how much power the devices draw, and how many devices are plugged in at once. Examples: fully charge a phone 9 times on one charge, 3 charges for tablet/ipad on one charge, 12 hours for an LED light bulb on one charge, etc.
If you wish to discuss your concern, please feel welcome to contact Greenworks Pro toll-free helpline at 1-855-345-3934; we would be happy to investigate to see whether your run time would be considered average.
Written by a customer while visiting greenworkstools.com