Customer reviews from greenworkstools.com
Greenworks - 60V HC 2.0Ah Battery 2948702
Average customer rating
4.4
(570 Reviews)
Rating breakdown 570 reviews
5 Stars
416
4 Stars
63
3 Stars
22
2 Stars
17
1 Star
52
86%of customers recommend this product.
(
391 out of
453)
Customer Reviews for Greenworks - 60V HC 2.0Ah Battery 2948702
Customer Rating
1
Poor charging time and in use
on November 13, 2023
Posted by: tyme
from Delaware
Gender:Male
have had our greenworks blower for a little over a year...it use to do our whole yard now only about half and battery needs charging again...another hour and a half wait....will never buy a Greenworks product again
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 16, 2023
Hello tyme,
Thank you for bringing your concerns to our attention. It sounds as though you will need to contact us directly so that we can appropriately investigate this issue. We kindly ask that you reach out to us at 1-888-909-6757 or by chat on www.greenworkstools.com. Please be sure to have the unit and receipt/invoice handy so that we can gather all necessary unit details and complete full troubleshooting.
Thank you for bringing your concerns to our attention. It sounds as though you will need to contact us directly so that we can appropriately investigate this issue. We kindly ask that you reach out to us at 1-888-909-6757 or by chat on www.greenworkstools.com. Please be sure to have the unit and receipt/invoice handy so that we can gather all necessary unit details and complete full troubleshooting.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
The X-Range/Bluetooth battery is the one you want
on August 27, 2023
Posted by: MarylandUSA
from Poolesville, MD
Gender:Male
I own six Greenworks 60V X-Range batteries: three are 2.5AH, three are 5.0AH. I also own one 2.5 and one 5.0 that are NOT X-Range. The X-Ranges last a bit longer per charge; maybe 5 percent longer under a light load, 10 percent longer under a heavy load. They're more durable, with a higher IPX rating against dust, moisture, and vibration. I've paired four with my Greenworks app; the other two, I couldn't get to pair. I recommend going with the X-Range for the 2.5AH size, in particular. When used in my 610 CFM blower, my non-X-Range 2.5 battery cuts out as soon as I press the Turbo button. My X-Range 2.5s don't cut. I've even used my X-Range 2.5 in my 21-inch Gen 2 mower with the Turbo button or self-propelled transmission engaged, though not with both engaged at the same time.
The 2.5AH cells can handle 25 amps. If you need your batteries in a tool that draws a lot of power--say, in a chainsaw, an edger, or a cultivator--think twice before buying a 3.0AH or 6.0AH battery. Those batteries use 3.0AH cells, which pass fewer amps (15, I believe) before cutting out. If my numbers are correct, here's how many watts each battery can deliver:
0810 watts (54V x 15A) 3.0AH battery
1350 watts (54V x 25A) 2.5AH X-Range battery
1620 watts (54V x 30A) 6.0AH battery
2700 watts (54V x 50A) 5.0AH X-Range battery
And the 3.0AH-celled batteries, of course, lack the IPX5 rating of the X-Range batteries.
On one of my X-Range 2.5s, the indicator LEDs no longer light up. Even so, the indicator bars on the tool light up when I use the "bad" battery.
I'm very happy with my X-Range batteries and the now-discontinued X-Range tools. They're the main reason I went with Greenworks 60V instead of 40V or 80V.
The 2.5AH cells can handle 25 amps. If you need your batteries in a tool that draws a lot of power--say, in a chainsaw, an edger, or a cultivator--think twice before buying a 3.0AH or 6.0AH battery. Those batteries use 3.0AH cells, which pass fewer amps (15, I believe) before cutting out. If my numbers are correct, here's how many watts each battery can deliver:
0810 watts (54V x 15A) 3.0AH battery
1350 watts (54V x 25A) 2.5AH X-Range battery
1620 watts (54V x 30A) 6.0AH battery
2700 watts (54V x 50A) 5.0AH X-Range battery
And the 3.0AH-celled batteries, of course, lack the IPX5 rating of the X-Range batteries.
On one of my X-Range 2.5s, the indicator LEDs no longer light up. Even so, the indicator bars on the tool light up when I use the "bad" battery.
I'm very happy with my X-Range batteries and the now-discontinued X-Range tools. They're the main reason I went with Greenworks 60V instead of 40V or 80V.
Pros: Durable, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Caught on fire running very small load
on August 7, 2023
Posted by: Bobb350
from Alexandria va
Gender:Male
Had it running a single light and charging my tablet. Smelled smoke and the light went out. Could see fire inside the unit. Was able to pull the battery and get the device outside before it got out of control. Now my power is out and my house smells of burning electrical.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , August 14, 2023
Hello Bobb350,
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Battery does not last compared to original battery
on July 31, 2023
Posted by: hardbody
from Sorrento, FL
Gender:Male
Received this blue tooth 5.0 ah battery as a replacement for the normal non blue tooth 5.0 battery. Old battery I could mow my yard, edge, weed eat and blow and have 2 bars left, Very small mobile home yard,
New battery, fully charged, I mowed half of one side and it was down to 2 bars, did everything else and when done had 1 bar left.
Not liking the blue tooth battery so far, it isn't anything like the original battery I had, Will contact support to see what they say.
Yes, battery is charged and stored in the house in the AC since they suggested I should do this when they sent the replacement.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 31, 2023
Hello hardbody
Thank you for the review on this battery! The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 4 year (homeowner) limited warranty. Please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Thank you for the review on this battery! The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 4 year (homeowner) limited warranty. Please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
5Ah battery
on July 28, 2023
Posted by: La playa
from Panama
Gender:Female
We received our new 5Ah bluetooth battery a few months ago and love it. I am able to cut much longer than with my 2.5. I travel to my property so it is much more economically effective.
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
6ov blower & 60v edger string
on July 16, 2023
Posted by: Arvin
from Elgin, Illinois
Gender:Male
[This review was collected as part of a promotion.] I bought this 2 months ago. Been an amazing products. Customer service is excellent. Will purchase again this brand.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Versatile size, better than 5.0Ah
on July 15, 2023
Posted by: Mere
from Durham, NC
Gender:Female
I bought both the 2 and 5 Ah to go with my new mower, blower, and weed wacker in 2019. The 2Ah is still going strong, but the 5Ah went bad in 2020. I didn’t realize there was a 4 year warranty, so I bought the 6Ah to replace it and am very happy with it. Looking at other reviews, glad to know I wasn’t the only one with a faulty 5Ah.
Pros: Convenient, Easy to Use, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Long lasting
on June 27, 2023
Posted by: Crazeed
from Stowe vt
Gender:Male
I just bought a second one so I have two now for my 60v 20” saw. One battery can roughly cut down, limb, and buck up a 13” diameter beach tree. They take about 50 minutes to charge, the charger seems to keep the fan on a while after it says the battery is done charging for some reason though. I haven’t tried any of the smaller batteries but I would highly recommend the 8ah.
Pros: Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com