Customer reviews from greenworkstools.com
Greenworks - 60V HC 2.0Ah Battery 2948702
Average customer rating
4.4
(570 Reviews)
Rating breakdown 570 reviews
5 Stars
416
4 Stars
63
3 Stars
22
2 Stars
17
1 Star
52
86%of customers recommend this product.
(
391 out of
453)
Customer Reviews for Greenworks - 60V HC 2.0Ah Battery 2948702
Posted by: D Thomas
from Asheville, NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery came as advertised and has worked great for my first 2 mows, lasting much long than my previous 5.0 amp battery.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on March 15, 2024
Posted by: Green mower
from North Carolina
Gender:Male
[This review was collected as part of a promotion.] I have purchased a push mower and a string trimmer about 3 years ago and they are still running no problems.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great battery upgrade
on February 23, 2024
Posted by: 60volts
from Robinson, Texas
Gender:Male
[This review was collected as part of a promotion.] Purchased to 4.0 60V battery to have additional storage compared to the 2.0 and 2.5 version. Longer lasting and works better than expected.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Price
on February 22, 2024
Posted by: Nothappyalso
[This review was collected as part of a promotion.] Your prices for batteries are outrageous. No way I would have spent that much in gas over 5 years during that time I have owned your mower. Also underpowered.
Response from greenworkstools.comBy Greenworks Customer Success, February 23, 2024
Hi there.
Thank you for your review. Greenworks is focused on making sustainable, eco-friendly products that are designed to deliver the highest performance with the lowest possible maintenance. The benefit of going Greenworks is there is no gas required, the products are designed to reduce greenhouse gas emissions and minimize the impact on the environment. Greenworks batteries are compatible with all Greenworks products within the same voltage line, allowing for one battery to be used for multiple tools.
The battery is the most important component for a battery-operated unit. Please be assured we price our batteries with the cost of material, manufacturing, and current market pricing in mind. Batteries are the costliest items to manufacture and ship in any kit. Full kits including a tool, battery, and charger are priced affordably so that consumers can begin building that line of tools and move forward purchasing tool-only units. When you purchase batteries on their own, it is more notable the cost that they carry.
If you would like to speak further about the unit you are using, there may be some troubleshooting or tips we can provide to make its use easier. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.
Thank you for your review. Greenworks is focused on making sustainable, eco-friendly products that are designed to deliver the highest performance with the lowest possible maintenance. The benefit of going Greenworks is there is no gas required, the products are designed to reduce greenhouse gas emissions and minimize the impact on the environment. Greenworks batteries are compatible with all Greenworks products within the same voltage line, allowing for one battery to be used for multiple tools.
The battery is the most important component for a battery-operated unit. Please be assured we price our batteries with the cost of material, manufacturing, and current market pricing in mind. Batteries are the costliest items to manufacture and ship in any kit. Full kits including a tool, battery, and charger are priced affordably so that consumers can begin building that line of tools and move forward purchasing tool-only units. When you purchase batteries on their own, it is more notable the cost that they carry.
If you would like to speak further about the unit you are using, there may be some troubleshooting or tips we can provide to make its use easier. We can be reached through the chat on www.greenworkstools.com which will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Short run time!10-15 min through soft wood!
on December 27, 2023
Posted by: Greg fishslayer
from Minnesota
Gender:Male
I bought this just before christmas, and I used it for about 10 minutes the first time, after charging it to full charge from brand new-out of the box. The next day I used it for about 5 minutes and it died on me. I thought maybe the first charge didn't fully charge it or something. I charged it up again and this time it only lasted about 10 to 15 minutes of cutting time! I'm only cutting basswood, about 6-10" in diameter in a pile, and I make 4 cuts in each log. I only cut about 4 logs, so 16 cuts! It is cutting very easy through the dry wood. I can't imagine how long it would last in hardwood like oak! I'm going to call them when the call center opens up to see if this is normal or if I got a bad battery. The saw itself is great, thought! I'll revise if anyghing changes...
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Customer success, December 28, 2023
Hi Greg. Thank you for your review. The 60V 2.5Ah will provide between 15-20 run-time, depending on the load applied to the unit. Please contact us directly for any warranty claims required. Another option once you have contacted us, is to look at the 60V 4.0Ah battery, this would provide better performance and longer run-time. When you have a moment. please start a chat online on the Greenworks website or give us a call directly at 1-888-90-WORKS (888.909.6757) for us to be able to assist you further. For warranty purposes, please have the battery model number and serial number ready. We look forward to hearing from you!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
More Than I Ever Expected
on December 14, 2023
Posted by: B517
I bought the Lawn mower which came with 2) 60v 4.0 amp, a year ago, and it still performs very well.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
New battery
on December 11, 2023
Posted by: erne80
from Pa
Gender:Male
Bought several weeks ago and used it twice to cut large trees. It does good but does not last near as long as the 8 ah battery that came with my 20 inch saw which I knew it would not. Overall pleased with battery.
Pros: Easy to Use
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, December 13, 2023
Hello erne80,
Thank you for the 5-star review! The difference between the amp hour (Ah) is runtime. The higher the Ah (amp hour) the more runtime a battery will provide. The run time varies depending on the tool that it is being used in but also the on operator technique and load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for the 5-star review! The difference between the amp hour (Ah) is runtime. The higher the Ah (amp hour) the more runtime a battery will provide. The run time varies depending on the tool that it is being used in but also the on operator technique and load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Batteries doesnt last
on November 19, 2023
Posted by: Joe 23
Gender:Male
Batteries problem didnt last more than a year not happy
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 20, 2023
Hello Joe23,
Thank you for taking the time to share feedback about this 60V battery. We are sorry to hear of the experience you have had with the battery.
The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 4- year (homeowner) limited warranty. Please contact Greenworks Customer Experience team directly through chatbot on Greenworks website that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation.
Thank you for taking the time to share feedback about this 60V battery. We are sorry to hear of the experience you have had with the battery.
The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 4- year (homeowner) limited warranty. Please contact Greenworks Customer Experience team directly through chatbot on Greenworks website that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation.
Written by a customer while visiting greenworkstools.com