Customer reviews from greenworkstools.com
Greenworks - 60V 8.0Ah Lithium-Ion Battery LB6080
Average customer rating
4.5
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
822
4 Stars
117
3 Stars
30
2 Stars
26
1 Star
79
89%of customers recommend this product.
(
740 out of
831)
Customer Reviews for Greenworks - 60V 8.0Ah Lithium-Ion Battery LB6080
Customer Rating
4
Looks Great
on May 2, 2023
Posted by: Cowcatcher
from Eastern Washington
Gender:Male
I just hung up on service after being on hold for about 20 minutes because my problem solved itself so I thought I would share with others. I just got it and unpacked it this afternoon and was going to test it with straight water. I put it together, plugged in a battery, put in about a hakf gallon of water and turned it on. It powered up but nothing came out of the wand. I took the extension and tip off incase it was clogged, nothing. I took the rest of the wand off so all I had was the hose, nothing. I loosened the lid, nothing, I added more water, still nothing after 30 minutes of front porch solutions so in the house to call support. After about 4 warnings to have my model #, serial # and tool infront of me i went back out to the front porch and while I waited I reached down and turned it on one more time and presto, it pumped. So, my advice is to let it sit for 30 to 60 minutes for the contents reach to the pump.
Overall impression is that it seems like a good tool. It is heavy even before adding the battery and water. One of the top shoulder straps to the tank was installed upside down but that was easy to fix. There is a wand holder on the left side but it is too tight to get the wand into at the angle it is at while it is on your back but my Solos had nothing so it is the thought that counts.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Has worked for me.
on April 15, 2023
Posted by: No gas fan
from Texas
Gender:Male
I have 2 batteries/charger from purchasing a blower, and a weed eater. I keep them indoors and plugged in all the time. I recently purchased a lawnmower that takes these batteries. So we'll see if they continue to work flawlessly for the mower. I had another brand 36V mower that lasted 8 years plugging in always in my hot garage. Not ideal, not recommended but I cant argue with the results. Hopefully, I get 8 years out of the Greenworks batteries.
Pros: Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
search ineffective
on April 3, 2023
Posted by: DaleP
from The Woodlands, Texas
Gender:Male
I'm in the website looking at the product page for SKU 2949102 MODEL# LB605 battery. I entered the SKU and Model# in the product search screen. The results came back without finding the product. So the search facility is basially useless.
Response from greenworkstools.comBy Customer Care, April 4, 2023
Hello DaleP,
Sorry to hear you had a difficult time navigating our website. Perhaps there was a space when you entered the SKU, sometime the search can be sensitive to spacing; nonetheless here is the direct link to this 60V~5ah battery https://www.greenworkstools.com/products/pro-60v-hc-5-0-ah-battery?_pos=1&_psq=2949102&_ss=e&_v=1.0.
Should you have any additional questions please contact Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on our website www.greenworkstools.com.
Sorry to hear you had a difficult time navigating our website. Perhaps there was a space when you entered the SKU, sometime the search can be sensitive to spacing; nonetheless here is the direct link to this 60V~5ah battery https://www.greenworkstools.com/products/pro-60v-hc-5-0-ah-battery?_pos=1&_psq=2949102&_ss=e&_v=1.0.
Should you have any additional questions please contact Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on our website www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Battery Won't Charge
on March 7, 2023
Posted by: lisaws
from NC
Gender:Female
I bought the Greenworks PRO 21 in. 60V Battery Cordless Push Lawn Mower with 5.0 Ah Battery and Charger in April of 2022. I haven't even had it a year and the battery will not charge. The charger just blinks red. I'm not even sure what to replace. The lawnmower has been discontinued. I think purchasing these cordless tools is a waste of money.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 7, 2023
Hello lisaws,
Thank you for reviewing Greenworks 60V battery. We are sorry to hear the battery will not take a charge. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery and charger, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for reviewing Greenworks 60V battery. We are sorry to hear the battery will not take a charge. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery and charger, please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great thing to have in the shed.
on January 27, 2023
Posted by: Zookeeper Viking
from Mechanicsville, MD
Gender:Male
I bought this last summer…not really what or where to use it but we have a large garden shed (12x20) that I strung up a bunch of lights and then the plug inserted into this inverter. Anytime I go to the shed if it’s in the dark, I simply press the button on top and I have light. Would be great in the tent if we ever go camping, too.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money
on January 24, 2023
Posted by: LEE B
from EUGENE OR
Gender:Male
Bought one last summer. Had a power outage yesterday. Inserted my battery.
The inverter died after 10 minutes still doesn't work!
The inverter died after 10 minutes still doesn't work!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, January 25, 2023
Hello LEE B,
We are sorry to hear you are not happy with the battery's charge level.
The battery's charge level depends on a few factors such as what device is plugged in, how much power the devices draw, and how many devices are plugged in at once. Examples: fully charge a phone 9 times on one charge, 3 charges for tablet/ipad on one charge, 12 hours for an LED light bulb on one charge, etc.
If you wish to discuss your concern, please feel welcome to contact Greenworks Pro toll-free helpline at 1-855-345-3934; we would be happy to investigate to see whether your run time would be considered average.
We are sorry to hear you are not happy with the battery's charge level.
The battery's charge level depends on a few factors such as what device is plugged in, how much power the devices draw, and how many devices are plugged in at once. Examples: fully charge a phone 9 times on one charge, 3 charges for tablet/ipad on one charge, 12 hours for an LED light bulb on one charge, etc.
If you wish to discuss your concern, please feel welcome to contact Greenworks Pro toll-free helpline at 1-855-345-3934; we would be happy to investigate to see whether your run time would be considered average.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
60v 5.0 is a poor battery
on January 12, 2023
Posted by: TJ Maki
from Brunswick GA
Gender:Male
I’ve bought several pieces of Greenworks equipment, individually and combo packs. This battery died within the first year. I could not verify which piece of equipment it came with so I could provide specific model number, serial number or receipt. Very disappointed. The equipment is great and the 60v 2.0 batteries have held up fine
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, January 12, 2023
Hello TJ Maki,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error. We do advise our customers to hold on to a copy of their receipt for the duration of the warranty, just in case. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is ultimately for your safety and reduces fraudulent acts. Unfortunately, it seems this information was not available at the time of your call which does not allow us to proceed with the necessary steps to resolve the issue. Once this information and the product is at hand, please give us a callback or start a live chat on our website as we can also do warranty claims via email! We do apologize again for your trouble and look forward to being able to assist you with this issue.
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error. We do advise our customers to hold on to a copy of their receipt for the duration of the warranty, just in case. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is ultimately for your safety and reduces fraudulent acts. Unfortunately, it seems this information was not available at the time of your call which does not allow us to proceed with the necessary steps to resolve the issue. Once this information and the product is at hand, please give us a callback or start a live chat on our website as we can also do warranty claims via email! We do apologize again for your trouble and look forward to being able to assist you with this issue.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light weight
on December 11, 2022
Posted by: Edward S
from Atlanta
Gender:Male
Excellent for use on the handheld tools rather than the heaver 5 or 6 hr. batteries.
Pros: Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com