Customer reviews from greenworkstools.com
Greenworks - LB6080 60V 8.0Ah Lithium-Ion Battery, Black
Average customer rating
4.5
(325 Reviews)
Rating breakdown 325 reviews
5 Stars
248
4 Stars
34
3 Stars
8
2 Stars
13
1 Star
22
90%of customers recommend this product.
(
225 out of
249)
Customer Reviews for Greenworks - LB6080 60V 8.0Ah Lithium-Ion Battery, Black
Posted by: KevinC2732
from Richmond, VA
Gender:Male
Verified Purchase:Yes
I received the product broken in the shipment and they were wet. I opened a ticket with support but no one gets back to me.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 14, 2021
Hello KevinC2732,
Thank you for taking the time to provide this feedback. We apologize that you have experienced a higher-than-normal wait time; with the current situation we are taking all necessary steps to keep our office spaces safe for our employees. This may lead to longer than normal response times between emails/call. We do as for your continued patience will we maneuver through these difficult times. Please know, that we look forward to assisting you and are very sorry for the delay.
Thank you for taking the time to provide this feedback. We apologize that you have experienced a higher-than-normal wait time; with the current situation we are taking all necessary steps to keep our office spaces safe for our employees. This may lead to longer than normal response times between emails/call. We do as for your continued patience will we maneuver through these difficult times. Please know, that we look forward to assisting you and are very sorry for the delay.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from CT
Gender:Male
Verified Purchase:Yes
I found the 5ah that came with the mower fairly lackluster. Figured I’d get a second since the mower is awesome and has duel battery ports. While the wait for another 5ah was getting long and frustrating it was an awesome surprise to see the 6ah finally come out instead. Got it and have been blown away with the difference. What used to take THREE full charges on the 5ah, I was was able to accomplish with 3/4 of the single 6ah. Soooooo much better!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Pensacola Fl
Gender:Female
Verified Purchase:Yes
So this rating isn’t exactly on the battery I just ordered. I purchased the blower and weed eater one year ago and the battery that came with it already went bad. I have ordered two more to have for each of my items. However I have written to request assistance and information on the one that went bad because it should have been under warranty and this also happened to someone else I know. Makes me Leary of purchasing your products in the future.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
Thank you for your review. We are sorry to hear about your experience. We would be more than happy to look into your options. Please contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com so that we can look into this matter with you.
Thank you for your review. We are sorry to hear about your experience. We would be more than happy to look into your options. Please contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com so that we can look into this matter with you.
Written by a customer while visiting greenworkstools.com
Posted by: Phil 35
from Portsmouth VA
Gender:Male
Verified Purchase:Yes
I have a 5Ah battery that came with my lawn mower and almost left green works because of that... This X-Range 60v 8Ah was a life saver, I went from having to recharge 4 times to finish my yard to just one charge.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Batteries doesnt last
on November 19, 2023
Posted by: Joe 23
Gender:Male
Batteries problem didnt last more than a year not happy
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 20, 2023
Hello Joe23,
Thank you for taking the time to share feedback about this 60V battery. We are sorry to hear of the experience you have had with the battery.
The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 4- year (homeowner) limited warranty. Please contact Greenworks Customer Experience team directly through chatbot on Greenworks website that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation.
Thank you for taking the time to share feedback about this 60V battery. We are sorry to hear of the experience you have had with the battery.
The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 4- year (homeowner) limited warranty. Please contact Greenworks Customer Experience team directly through chatbot on Greenworks website that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934 for a proper evaluation.
Written by a customer while visiting greenworkstools.com
Posted by: Eroomsw
from Birmingham, AL
Verified Purchase:Yes
Great investment. The single 4AH battery would get me 2/3 of the way through my large backyard. The extra battery is the way to go. Great purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Beth2087
Verified Purchase:Yes
Love my Greenworks blower and chainsaw, and this 4.0 Ah battery makes them run even longer!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Nothing but problems
on June 4, 2021
Posted by: greenworks60
from Boise, Idaho
I have bought two 60 volts and two different charges to troubleshoot what is wrong. Good luck with getting anyone to contact you after contacting their customer support. Right now, I'm on hold, 9 calls in front of me at the beginning and now I'm number, 9 after being on hold for 16 minutes.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 9, 2021
Hello greenworks60,
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We do have to kindly request your continued patience at this time; someone will be assisting you as soon as we can. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST. You can always ask us questions as well using the Q&A section on our website.
Thank you for your understanding and patience.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We do have to kindly request your continued patience at this time; someone will be assisting you as soon as we can. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST. You can always ask us questions as well using the Q&A section on our website.
Thank you for your understanding and patience.
Written by a customer while visiting greenworkstools.com