I have bought two 60 volts and two different charges to troubleshoot what is wrong. Good luck with getting anyone to contact you after contacting their customer support. Right now, I'm on hold, 9 calls in front of me at the beginning and now I'm number, 9 after being on hold for 16 minutes.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 9, 2021
Hello greenworks60,
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We do have to kindly request your continued patience at this time; someone will be assisting you as soon as we can. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST. You can always ask us questions as well using the Q&A section on our website. Thank you for your understanding and patience.
Easy assembly. Worked great on about 600 foot of edging on a corner lot that hadn't been done in over a year. Have 4 other greenworks product, so I already had a battery.
I thought the 6amp would last a lot longer but the mower is still having a hard time.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello,
Thank you for your review. We are sorry to hear that you are not completely satisfied with the run time of this battery. It's important to adjust your mowing techniques to make the most out of the battery life! It goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips! 1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. 2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. 3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily. 4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. We hope these tips will help
A definite improvement over the 5.0 Ah that I was using. Now I can utilize the lawnmower drive system more without worry of losing power before grass mowing is complete.