Customer reviews from philips.com
Philips - Sonicare Genuine E-Series Replacement Toothbrush Heads, HX7023/30 - 3 Pack - White
Average customer rating
4.4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
181
4 Stars
39
3 Stars
13
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
218 out of
244)
Customer Reviews for Philips - Sonicare Genuine E-Series Replacement Toothbrush Heads, HX7023/30 - 3 Pack - White
Posted by: dugie
Gender:Female
Verified Purchase:Yes
I have had this toothbrush for several years and it has held up really well! I started using it when I started having issues with my gums. the dentist suggested it so I bought one right on the spot and have used it ever since!my gums have been a lot healthier! I just wish I could buy the heads in a single pack because I don't know how much longer the system will work and I don't want to get stuck with extra heads! do you still sell that same system because my dentist does not.he has the newer on which takes a different head! I LOVE IT!!!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
wasteful
on October 25, 2014
Posted by: joneskelley
Gender:Female
This product works well but what a wasteful design! Why can't you make a toothbrush where just the top head pops off so only a small part needs to be replaced? You should accept these back for recycling, and make the effort to make a less wasteful product.
Written by a customer while visiting philips.com
Customer Rating
3
Great product - Fills landfills unnecessarily though
on May 21, 2012
Posted by: no1speshal
Gender:Male
This is a great product. Great enough to where I wanted to write a review! Since the body of the toothbrush is very durable and stands up to daily use like it is nothing, I went to get a replacement head yesterday. As soon as I saw them in the store I realized what a stupid idea it was to get this. Two replacement heads cost almost as much as the original product! What a waste. The idea behind durable goods is to save the environmental impact. As much as I love this product, I will not use it anymore for this exact reason.
Pros: works excellent!, my teeth have never been brighter!
Cons: replacement heads cost too much.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Works good but wasteful
on June 9, 2020
Posted by: CleanTeeth&Environment
Gender:Female
We have been using the e-Series toothbrush for years now and they work great. However, I always feel bad about replacing the heads because they last 3 months and then the large plastic, metal, and nylon head has to be thrown away. What's worse, the plastic blister pack is not even made of recyclable plastic. I'm sure you're not the only company that doesn't take back brush heads, but why not? I am sure some parts could be cleaned, reused, or recycled. I would be so proud of a company that did this and would spread the word to others.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Train
Gender:Female
Verified Purchase:Yes
These brush heads actually lasts longer than 6 months. They make brushing easier and faster. Thank God for the toothbrush & brush heads.
Pros: efficient durable sleek
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I don't have to brush Sonicare will brush for me.
on November 12, 2013
Posted by: Shanthi
Gender:Male
Verified Purchase:Yes
Will reach every part of the teeth where the manual one can't even reach. I feel mouth freshness after every time I brush with sonicare.
Sometimes forget to charge the unit and felt that I didn't brush for that day when I use the manual one. When leaving the country, I normally pack the Sonicare and the charging unit with the AC converter to use in other country.
Sometimes forget to charge the unit and felt that I didn't brush for that day when I use the manual one. When leaving the country, I normally pack the Sonicare and the charging unit with the AC converter to use in other country.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Doesn’t last
on September 16, 2021
Posted by: Teau3
Gender:Male
[This review was collected as part of a promotion.] The brush head needs to last longer.
Brussels on the brush are fraying
Brussels on the brush are fraying
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 17, 2021
Hi there,
We're sorry to hear that you're not satisfied with our brush heads. We would like to be of assistance. Please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
We're sorry to hear that you're not satisfied with our brush heads. We would like to be of assistance. Please reach out to us on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Written by a customer while visiting philips.com
Customer Rating
2
Filthy inside the screw on cap and well the magnet
on August 5, 2023
Posted by: Yuckmouth
Gender:Male
I unscrewed my e series head to see what looked like mold in threads and cap that screws onto the bottom battery pack motor. The well that the magnet assembly goes into was also black with what looked like mold!!! Can’t find e series heads at any retailer. My whole sonicare unit was expensive and I thought it was healthier way to brush my teeth. Now I question what has been going into my mouth instead? Bacteria?
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef Durvesh, Philips Consumer Care, August 6, 2023
Hi there,
Thank you for your feedback. We're sorry to hear about your experience with the Philips Sonicare e-Series toothbrush head.
We would like to inform you that it is not possible to remove mould or fungi. However, to prevent this from happening again, we would request you to follow the steps given below. Rinse the brush heads after each use. Allow the brush heads to air dry after each use. Dry the handle after each use. You can also try the steps given in the following link: https://www.youtube.com/watch?v=xFvUK4onatA . Further, you can purchase the toothbrush heads from the following link: https://www.usa.philips.com/c-p/HX7022_64/sonicare-e-series-standard-sonic-toothbrush-heads.
If you have any further questions, please feel free to get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We're sorry to hear about your experience with the Philips Sonicare e-Series toothbrush head.
We would like to inform you that it is not possible to remove mould or fungi. However, to prevent this from happening again, we would request you to follow the steps given below. Rinse the brush heads after each use. Allow the brush heads to air dry after each use. Dry the handle after each use. You can also try the steps given in the following link: https://www.youtube.com/watch?v=xFvUK4onatA . Further, you can purchase the toothbrush heads from the following link: https://www.usa.philips.com/c-p/HX7022_64/sonicare-e-series-standard-sonic-toothbrush-heads.
If you have any further questions, please feel free to get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com