Customer reviews from philips.com
Philips - Sonicare Genuine E-Series Replacement Toothbrush Heads, HX7023/30 - 3 Pack - White
Average customer rating
4.4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
181
4 Stars
39
3 Stars
13
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
218 out of
244)
Customer Reviews for Philips - Sonicare Genuine E-Series Replacement Toothbrush Heads, HX7023/30 - 3 Pack - White
Posted by: Michigander
Gender:Male
Verified Purchase:Yes
The e-series Sonicare has always worked well for us. Convenient 4-segment timer, good checkups at the dentist.
I wish the base and handle were more clearly labeled. When it's time to buy replacement heads, I always get confused trying to remember which model brush heads I need to buy. This time I got it right, but how easy would it be to clearly label the product with the type of parts it requires?
I wish the base and handle were more clearly labeled. When it's time to buy replacement heads, I always get confused trying to remember which model brush heads I need to buy. This time I got it right, but how easy would it be to clearly label the product with the type of parts it requires?
Pros: effective, convenient
Cons: insufficiently labeled
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Brush Life is Too Short
on May 11, 2013
Posted by: KentuckyBrusher
Gender:Male
I have been a Sonicare user for 8 years. I used to love this product because it cleaned my teeth really well and the brush heads lasted a long time. I get my teeth professionally cleaned every 6 months, and I used to replace the brush head every time I got my teeth cleaned. During those times, when I would throw the old brush head away, I would notice that the brush was still in pretty good condition, even after 6 months of use. However, in the last year, I'm finding that my Phillips replacement heads are starting to show significant wear in as little as 2-3 weeks. For instance, I have been using my current replacement head for 2 1/2 weeks now. Over 20 bristles on the outside edge are now splayed outward, and I've had bristles come out of the brush and get left in my mouth twice in the last week. The brush head is now unattractive because of the splaying bristles and unpleasant to use because of the bristles falling out, so I will replace the brush head tomorrow. The disappointing thing is that I've found that I used to be able to replace these brush heads every six months when I got a professional cleaning and the heads were still in decent shape, but now I'm replacing them every 3 weeks because they're starting to look worn and leaving bristles in my mouth. Replacing brush heads is now costing me 8 times as much as it used to, and I simply cannot afford it any more at the prices Philips charges. I wish that the replacements performed for me like they used too, but I'm going to have to start using something different. I feel bad now that I've recommended this product to lots of friends and family members over the years and it's no longer working as good as it used to. I hope they're not having the same issues. I'll ask my dentist what he thinks I should use now when I get my teeth cleaned next month. After all, he's the person who recommended Sonicare to me 8 years ago.
Pros: cleans well
Cons: short brush life, bristles are splaying out in 3 weeks, bristles are falling out in 3 weeks
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
3
Alternative
on December 4, 2021
Posted by: Pally2
Gender:Female
I got nervous about the quality of the brush heads when reading about bristles falling out fairly soon. Brush-heads are a great money-making feature but Philips owes the customer a good quality head that will, in fact, last the 3 months suggested. They are so unnecessarily expensive, I figured I might do as well ordering an imitation from China, which I have done and saved 50% after shipping. Last time I did this the quality seemed at least equal to the manufacturer's. Why not a durable bristle head that will delight all of us happy users?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thank you for reaching out to us. We're sorry to hear that your brush heads didn't last very long. Of course, we aim to design products that are convenient and durable. If you want, we'd be happy to look into this for you. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
There is no way to be sure the right model number
on March 14, 2020
Posted by: Joelgn
Gender:Male
The assignment of model numbers for Sonicare brushes is not at all understandable or transparent. For example there is no consistancy - the model number may change without he product changing, just the number in a package or the age of the product batch. There is a misunderstanding as to what has to change for the model numnber to change.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 19, 2020
Hiya, Joel. Thanks for leaving your review behind here. We appreciate your feedback on the numbering of our Sonicare brush heads and do regret to hear that it is confusing for you. The Sonicare brush heads indeed have a different product number depending on how many are in a pack. The difference in the model itself can be determined by the product name of the brush head. Your feedback is duly noted though and we have forwarded it to the concerning team.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
This toothbrush head is defective
on December 27, 2021
Posted by: Dog3
Gender:Female
I have used this toothbrush head for one month and most of the bristles have all fallen off. Some have caught in my teeth! It was poorly constructed and should be recalled.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 28, 2021
Hello, thanks for taking the time to write a review. We're very sorry to hear that you've experienced this issue with your brush head. We understand that this can be frustrating, and we're eager to look into this further to see if we can improve your experience. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
this product seems like it has been made poorly
on July 7, 2013
Posted by: dynas
Gender:Female
i've been using sonicare for about 8 years. the new replacement heads I purchased are flimsy, noisy and difficult to use. I'm very dissappointed in this product and will most likely not purchase it again.
No, I would not recommend this to a friend.
Response from philips.comBy TB, Philips Webcare Team, September 5, 2013
Thank you for reaching out to us. We appologize for the trouble caused to you. As you are facing difficulties using the toothbrush. We'd recommend you to contact consumer care team on the below link:
http://www.usa.philips.com/c/toothbrush-head/e-series-2-pack-hx7022_64/prd/en/;jsessionid=873514F17BE6DF0F3B98E5731BE6CF14.app101-drp3?t=support
http://www.usa.philips.com/c/toothbrush-head/e-series-2-pack-hx7022_64/prd/en/;jsessionid=873514F17BE6DF0F3B98E5731BE6CF14.app101-drp3?t=support
Written by a customer while visiting philips.com
Customer Rating
5
This great product replaces the old model (FC) brush heads
on October 9, 2011
Posted by: Boidd
Gender:Male
I have an older (discontinued) model (FC) & couldn't find the same brush heads (which have also been discontinued). I called Phillips customer service & was told that the series E standard would fit, & it does (perfectly). Now I don't have to buy a newer model & should be able to use of this older model for many months (or even years) to come.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: cmock74
Gender:Male
Verified Purchase:Yes
Each time I brush my teeth, bristles begin falling out and sometimes get stuck in my teeth. This particular "batch" of brushes may have been defective?????
Pros: good rapid action
Cons: bristles falling out
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com