Customer reviews from philips.com
Philips - Sonicare Genuine E-Series Replacement Toothbrush Heads, HX7023/30 - 3 Pack - White
Average customer rating
4.4
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
181
4 Stars
39
3 Stars
13
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
218 out of
244)
Customer Reviews for Philips - Sonicare Genuine E-Series Replacement Toothbrush Heads, HX7023/30 - 3 Pack - White
Customer Rating
5
The product works well.
on January 19, 2022
Posted by: Melvina
Gender:Female
[This review was collected as part of a promotion.] I have had no problems. It does the job and does it right.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
This toothbrush head is defective
on December 27, 2021
Posted by: Dog3
Gender:Female
I have used this toothbrush head for one month and most of the bristles have all fallen off. Some have caught in my teeth! It was poorly constructed and should be recalled.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 28, 2021
Hello, thanks for taking the time to write a review. We're very sorry to hear that you've experienced this issue with your brush head. We understand that this can be frustrating, and we're eager to look into this further to see if we can improve your experience. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
Great product. Can't do without!
on December 26, 2021
Posted by: Rebchar
Gender:Female
[This review was collected as part of a promotion.] Appreciate the quality and that it works so great. Has lasted for years and will upgrade to the new design once it goes out. In the meantime, grateful that I can obtain the older brushheads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Alternative
on December 4, 2021
Posted by: Pally2
Gender:Female
I got nervous about the quality of the brush heads when reading about bristles falling out fairly soon. Brush-heads are a great money-making feature but Philips owes the customer a good quality head that will, in fact, last the 3 months suggested. They are so unnecessarily expensive, I figured I might do as well ordering an imitation from China, which I have done and saved 50% after shipping. Last time I did this the quality seemed at least equal to the manufacturer's. Why not a durable bristle head that will delight all of us happy users?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thank you for reaching out to us. We're sorry to hear that your brush heads didn't last very long. Of course, we aim to design products that are convenient and durable. If you want, we'd be happy to look into this for you. Could you reach out to us on Social Media? We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
best price to be found!
on November 22, 2021
Posted by: pookie92
Gender:Female
[This review was collected as part of a promotion.] replacement heads are so expensive, the ones I bought at another retailer fell apart where the magnets are, so I buy direct
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Satisfied user of Sonicare
on November 9, 2021
Posted by: Gardenmom
Gender:Female
[This review was collected as part of a promotion.] Toothbrushes work well. Last longer than expected.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Third attempt, first 2 reviews rejected.
on October 26, 2021
Posted by: Grow what you eat
Disappointed with these brush heads, If I could've given a 0, I would. Fraying brush head after 16 days. What happened to the quality products this company used to make?
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Lasted exactly 16 days before falling apart
on October 12, 2021
Posted by: Grow what you eat
After using one of the toothbrush heads for only 16 days, it fell apart in my mouth. What a disappointment. Incentive for me to purchase the competition's brushes.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com