Customer reviews from Samsung US
Samsung - EB-P3400 Battery Pack - Beige
Average customer rating
4.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
31
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
4
71%of customers recommend this product.
(
17 out of
24)
Customer Reviews for Samsung - EB-P3400 Battery Pack - Beige
Customer Rating
5
Best Battery Pack
on January 29, 2026
Posted by: Ms Maxie
I have had mine for over 5 years. It charges super fast. I would recommend everyone has one.
Response from Samsung USBy R&R, February 1, 2026
Ms Maxie,
Thank you for sharing your experience with the 25W 10000 mAh Battery Pack. Longevity and dependable charging are essential qualities for portable power, and it’s encouraging to hear this battery has maintained consistent performance over time. Having reliable power available to meet daily needs is always valuable. We appreciate your choice of Samsung.
-Ty
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Thank you for sharing your experience with the 25W 10000 mAh Battery Pack. Longevity and dependable charging are essential qualities for portable power, and it’s encouraging to hear this battery has maintained consistent performance over time. Having reliable power available to meet daily needs is always valuable. We appreciate your choice of Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great to have
on June 6, 2023
Posted by: Webowii
from New Orleans
Expertise:Intermediate
I received this and a 15w wall plug with the purchase of a A54, which is my second phone. Right out of the box I connected to my S23 ultra and it went from 28% to 75% in twenty minutes. I didn't think that it would work as well on the S23 ultra as the A54, but it is tops with me. Two thumbs up
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Average piece of garbage
on January 10, 2025
Posted by: Hate2shop
There is no way to charge the power pack itself. I've had it plugged in to both ports for over a day now and it still won't charge. I've used multiple cables and blocks.
Overall functions good out the box but once it runs out of juice it's nothing but a pile of junk
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, January 14, 2025
Hello Hate2shop,
Thank you for sharing your experience with the 25W 10,000 mAh Battery Pack. We appreciate your detailed feedback about its functionality and performance. The charging port is a USB-C port located on the left side of the device, which you can use to recharge your battery pack. Your input is valuable and will be shared with our team as we work to enhance the quality and usability of our products.
If you have any additional insights, suggestions, or questions, we encourage you to reach out to our Samsung Support Team for further assistance. We look forward to hearing from you and appreciate your involvement in the Samsung community. Thank you!
10,000mAh Battery Pack: Official Introduction | Samsung
https://www.youtube.com/watch?v=V9C-B6WI52A
-Ty
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Thank you for sharing your experience with the 25W 10,000 mAh Battery Pack. We appreciate your detailed feedback about its functionality and performance. The charging port is a USB-C port located on the left side of the device, which you can use to recharge your battery pack. Your input is valuable and will be shared with our team as we work to enhance the quality and usability of our products.
If you have any additional insights, suggestions, or questions, we encourage you to reach out to our Samsung Support Team for further assistance. We look forward to hearing from you and appreciate your involvement in the Samsung community. Thank you!
10,000mAh Battery Pack: Official Introduction | Samsung
https://www.youtube.com/watch?v=V9C-B6WI52A
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Just buy it!!!!!!
on April 26, 2023
Posted by: Josh
from Maine
Expertise:Intermediate
Best portable charger with DUAL USB C PORTS!!!! All of my charging cables are USB C at both hands and often times I find myself in need of charging two devices at once. Most portable battery banks only have one type C port so when I found out about this product I immediately purchased it. The charging speeds are super fast. The I tested the capacity of the pack to see what its truly capable of. When the battery pack is fully charged its capable of fully charging my Galaxy Tab S8 from 15%. AND TOP OFF MY S21 FROM 65%!!!!!! Best battery pack on the market. And, the color is pretty cool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never Charged up. Dead on arrival
on May 7, 2024
Posted by: BadBattery
from Arizona
Expertise:Expert
It's never worked. The battery won't charge at all. I had a previous version 2 years ago that never worked as well. Samsung battery packs are total garbage. I would never recommend this battery to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 8, 2024
Hi there,
Thanks for taking the opportunity to review your Samsung 25W 10,000 mAh Battery Pack. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your 25W 10,000 mAh Battery Pack at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
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https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-10000-mah-battery-pack-beige-eb-p3400xuegus/
Thanks for taking the opportunity to review your Samsung 25W 10,000 mAh Battery Pack. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your 25W 10,000 mAh Battery Pack at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Twitter-Messages
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https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-10000-mah-battery-pack-beige-eb-p3400xuegus/
Written by a customer while visiting Samsung US
Customer Rating
5
Out of power4
on April 4, 2023
Posted by: Scottysmobiletech
Excellent quality and the best for you guys too and I love this keep my battery in my phone charged when I get to running around all é⁴
Written by a customer while visiting Samsung US
Customer Rating
5
Get one now
on January 6, 2024
Posted by: Blessedmills
from Atlanta
Expertise:Expert
Love this charger super fast easy to carry awesome buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Charges quickly, excellent design, reliable!
on February 1, 2025
Posted by: Buban
Loved it so much I bought 2! This charger charges itself up quickly and charges my devices quickly too! The smooth sides are pleasant to hold, which can be a challenge when you are a petite person. The color is brilliant as it's easy to find in a backpack or among other electronics. I had to evacuate during the recent fires and while I was grabbing things quickly the color really made the chargers easy to find. I've used this to charge up phones, an iPad, and I've even topped up my laptop on occasion. It's light weight enough to keep in a bag without weighing you down. My co-workers even borrow it to charge their iphones. Highly recommend!
Response from Samsung USBy R&R, February 4, 2025
Hello Buban,
We sincerely thank you for taking the time to share your experience with your 25W 10 000 mAh Battery Pack. It's reassuring to know that during an emergency, you felt secure having our devices to stay powered up, enabling you to maintain contact and ensure your safety.
We recognize that keeping your devices charged is essential, but having peace of mind from backup power is even more crucial. We truly appreciate you sharing your experience with us.
We look forward to ensuring you stay powered up, and we are so grateful for your recommendations as well. Thank you once again for reaching out, and thank you for choosing Samsung!
-Ty
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We sincerely thank you for taking the time to share your experience with your 25W 10 000 mAh Battery Pack. It's reassuring to know that during an emergency, you felt secure having our devices to stay powered up, enabling you to maintain contact and ensure your safety.
We recognize that keeping your devices charged is essential, but having peace of mind from backup power is even more crucial. We truly appreciate you sharing your experience with us.
We look forward to ensuring you stay powered up, and we are so grateful for your recommendations as well. Thank you once again for reaching out, and thank you for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US