Customer reviews from Samsung US
Samsung - EB-P3400 Battery Pack - Beige
Average customer rating
4.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
31
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
4
71%of customers recommend this product.
(
17 out of
24)
Customer Reviews for Samsung - EB-P3400 Battery Pack - Beige
Customer Rating
5
Works great
on January 28, 2024
Posted by: TheBusiness11
from NC
Expertise:Intermediate
This power bank works great it charges my phone very fast faster then the wall charger. The only thing I would change is to make the mah bigger or more than 10,000 because you only get about 1 mabe 2 charges if your phone is close to being dead. But in all works great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect battery
on February 2, 2026
Posted by: Michy
from Derby, Connecticut
This charger was the best investment ever. I needed it for Disney. Especially when you use your phone alot there while reserving rides and looking at digital map and keeping busy while in line.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 3, 2026
Hi Michy,
We are glad you were able to be saved and stay powered up while at the happiest place on earth. Thank you for sharing your experience with the 25W 10000 mAh Battery Pack. Portable power solutions play an important role when navigating busy days filled with navigation, planning, and constant connectivity. Thank you for being a Samsung customer.
-Ty
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We are glad you were able to be saved and stay powered up while at the happiest place on earth. Thank you for sharing your experience with the 25W 10000 mAh Battery Pack. Portable power solutions play an important role when navigating busy days filled with navigation, planning, and constant connectivity. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Not reccomended for holding charge for a while
on October 18, 2024
Posted by: Isaiah
Expertise:Intermediate
Bought this about a week ago with the idea that I can charge it once and use it to power my smaller devices like my watch (which is only a couple hundred mah) however, after 1 use of charging my watch and leaving it unused for 3-4 days I come back to it dead when I need it the most. I assumed at the very least, "it's 10000mah, surely it can charge ~400 mah when low." Nope, not even. Wouldn't reccomend for anyone who doesn't fully discharge it on a day to day basis
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hi there Isaiah, we appreciate your feedback on your Samsung 25W 10,000 mAh Battery Pack. Your feedback is invaluable to us as we strive to provide a superior experience for all of our customers. We have provided a link to the Samsung Support Team if you believe your battery pack is not operating as intended, and you would like any troubleshooting assistance. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: TheRovingVets
from Cody, wyoming
Expertise:Intermediate
Verified Purchase:Yes
No joke, this thing charges my phone faster than my lightning cable with "super fast charger". Best portable charging bank ive found and I have 6 being a youtuber doing travel and outdoors content who uses my phone off grid for long periods of time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works well and portable
on October 3, 2025
Posted by: Marisha5
Expertise:Intermediate
Having a Samsung phone, this was the perfect match and not to mention I am a huge fan of the Samsung brand!! They outdid it again with this amazing Samsung 10000mah 25W power bank in beige color. I loved this so much, I cannot say enough about it!! I carry this with me anywhere, it's light and portable. Very easy to charge anything and most importantly charge my phone. It charges tablet for kids, and anything on the go quickly. This mama's phone is always dying and this is exactly what I needed!! I use it a lot for my kids' basketball and soccer games. It's convenient to read in the evening on my phone while charging. Convenient to have it in the office or traveling to soccer tournaments on the go. No more looking where to plug in my phone or tablet! No matter how many portable charges we have in the house, my husband always prefers this particular one for his conference calls over the phone and charging when needed his work phone or ear buds. I just may have to get another one for his birthday!! There are 2 usb ports, and on the right side there are 4 light indicators when charging or when the battery is getting low. This charger comes with a 9 inch usb-c charger. Did I mention my phone went from 23% to 100% extremely fast! Charges well and performance is fantastic! I absolutely love it and this is a must have!! Good quality device and charges itself fairly rapidly as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great To Have
on September 28, 2024
Posted by: ladyknight
Just bought this and should have bought a long time ago! DUAL USB C PORTS! Perfect for travel!
Written by a customer while visiting Samsung US
Customer Rating
1
One-time use product??
on May 17, 2025
Posted by: Sopeluv
Expertise:Expert
Extremely let down by this product. Used it once and attempted to recharge it when it ran out, but now it refuses to charge. I've tried several different cables, including the one that came in the box, various power outlets, and charging boxes, yet nothing works. I had no idea this was a one-time use product.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, May 19, 2025
Hi there Sopeluv,
We value every experience shared and are grateful for your feedback. The 25W 10,000 mAh Battery Pack remains a standout, especially for those who prioritize a quick charge on the go. If your Samsung 25W 10,000 mAh Beige battery pack is not working, try resetting it. Locate the power button and press and hold it for at least 7.5 seconds, then release and try charging your device again. It is recommended to use a USB standard cable. For optimum results, please use with authentic Samsung cables. Only one cable is included in the box. The second cable is sold separately. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. Please reach out to our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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We value every experience shared and are grateful for your feedback. The 25W 10,000 mAh Battery Pack remains a standout, especially for those who prioritize a quick charge on the go. If your Samsung 25W 10,000 mAh Beige battery pack is not working, try resetting it. Locate the power button and press and hold it for at least 7.5 seconds, then release and try charging your device again. It is recommended to use a USB standard cable. For optimum results, please use with authentic Samsung cables. Only one cable is included in the box. The second cable is sold separately. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. Please reach out to our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: MMelton
Expertise:Intermediate
Verified Purchase:Yes
This battery is terrific for my Samsung Galaxy S22. It charges my phone quickly and the charge on the battery pack itself lasts a long time. I don't feel like my phone needs to stay connected to the battery pack for hours on end.
I would recommend this to a friend!
Written by a customer while visiting Samsung US