Customer reviews from Samsung US
Samsung - EB-P3400 Battery Pack - Beige
Average customer rating
4.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
31
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
4
71%of customers recommend this product.
(
17 out of
24)
Customer Reviews for Samsung - EB-P3400 Battery Pack - Beige
Customer Rating
5
Works great
on January 28, 2024
Posted by: TheBusiness11
from NC
Expertise:Intermediate
This power bank works great it charges my phone very fast faster then the wall charger. The only thing I would change is to make the mah bigger or more than 10,000 because you only get about 1 mabe 2 charges if your phone is close to being dead. But in all works great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not reccomended for holding charge for a while
on October 18, 2024
Posted by: Isaiah
Expertise:Intermediate
Bought this about a week ago with the idea that I can charge it once and use it to power my smaller devices like my watch (which is only a couple hundred mah) however, after 1 use of charging my watch and leaving it unused for 3-4 days I come back to it dead when I need it the most. I assumed at the very least, "it's 10000mah, surely it can charge ~400 mah when low." Nope, not even. Wouldn't reccomend for anyone who doesn't fully discharge it on a day to day basis
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hi there Isaiah, we appreciate your feedback on your Samsung 25W 10,000 mAh Battery Pack. Your feedback is invaluable to us as we strive to provide a superior experience for all of our customers. We have provided a link to the Samsung Support Team if you believe your battery pack is not operating as intended, and you would like any troubleshooting assistance. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: TheRovingVets
from Cody, wyoming
Expertise:Intermediate
Verified Purchase:Yes
No joke, this thing charges my phone faster than my lightning cable with "super fast charger". Best portable charging bank ive found and I have 6 being a youtuber doing travel and outdoors content who uses my phone off grid for long periods of time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great To Have
on September 28, 2024
Posted by: ladyknight
Just bought this and should have bought a long time ago! DUAL USB C PORTS! Perfect for travel!
Written by a customer while visiting Samsung US
Customer Rating
1
One-time use product??
on May 17, 2025
Posted by: Sopeluv
Expertise:Expert
Extremely let down by this product. Used it once and attempted to recharge it when it ran out, but now it refuses to charge. I've tried several different cables, including the one that came in the box, various power outlets, and charging boxes, yet nothing works. I had no idea this was a one-time use product.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, May 19, 2025
Hi there Sopeluv,
We value every experience shared and are grateful for your feedback. The 25W 10,000 mAh Battery Pack remains a standout, especially for those who prioritize a quick charge on the go. If your Samsung 25W 10,000 mAh Beige battery pack is not working, try resetting it. Locate the power button and press and hold it for at least 7.5 seconds, then release and try charging your device again. It is recommended to use a USB standard cable. For optimum results, please use with authentic Samsung cables. Only one cable is included in the box. The second cable is sold separately. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. Please reach out to our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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We value every experience shared and are grateful for your feedback. The 25W 10,000 mAh Battery Pack remains a standout, especially for those who prioritize a quick charge on the go. If your Samsung 25W 10,000 mAh Beige battery pack is not working, try resetting it. Locate the power button and press and hold it for at least 7.5 seconds, then release and try charging your device again. It is recommended to use a USB standard cable. For optimum results, please use with authentic Samsung cables. Only one cable is included in the box. The second cable is sold separately. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against any manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can have peace of mind knowing that their investment is protected throughout this period, ensuring that they enjoy the reliability and performance expected from Samsung. Please reach out to our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US
Posted by: MMelton
Expertise:Intermediate
Verified Purchase:Yes
This battery is terrific for my Samsung Galaxy S22. It charges my phone quickly and the charge on the battery pack itself lasts a long time. I don't feel like my phone needs to stay connected to the battery pack for hours on end.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
So so item
on June 12, 2025
Posted by: Barb
from Wisconsin
Expertise:Intermediate
Battery pack no longer will charge up. I have used it a total of 4/5 times. Disappointing if I am only getting short usage considering what you pay for the item.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, June 13, 2025
Hi Barb,
Thank you for reaching out and sharing your experience with your 25W 10 10,000 mAh Battery Pack. If your battery pack is no longer functioning or charging your devices, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. For more information about your warranty, please get in touch with our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for reaching out and sharing your experience with your 25W 10 10,000 mAh Battery Pack. If your battery pack is no longer functioning or charging your devices, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. For more information about your warranty, please get in touch with our Samsung Support Team. We are here to help. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
bad
on June 26, 2025
Posted by: rid iculous
you can't even sell the charger for the charger with the charger. don't be so cheap when your charging so much
Response from Samsung USBy R&R, June 26, 2025
How is it going, rid iculous,
Thank you for sharing your thoughts on the 25W 10,000 mAh Battery Pack. While it includes a USB Type-C data cable, please note that a charger plug is not included in the box. This decision reflects our commitment to reducing the environmental impact of our products. Samsung believes that eliminating earphones and charger plugs from our packaging can help tackle the accumulation of e-waste and reduce unnecessary duplication of these items. Existing Galaxy users are encouraged to continue utilizing their current earphones and charging plugs, while new users will need to purchase these separately. We're pleased to inform you that Samsung chargers are now available at more affordable prices. Thank you for reaching out; we truly value you as a Samsung customer.
-Ty
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Thank you for sharing your thoughts on the 25W 10,000 mAh Battery Pack. While it includes a USB Type-C data cable, please note that a charger plug is not included in the box. This decision reflects our commitment to reducing the environmental impact of our products. Samsung believes that eliminating earphones and charger plugs from our packaging can help tackle the accumulation of e-waste and reduce unnecessary duplication of these items. Existing Galaxy users are encouraged to continue utilizing their current earphones and charging plugs, while new users will need to purchase these separately. We're pleased to inform you that Samsung chargers are now available at more affordable prices. Thank you for reaching out; we truly value you as a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US