Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: James
Verified Purchase:Yes
I bought the defender series case which I have always loved. The only conflict is that it makes the screen protectors bubble around edges of the screen. If that could be fixed I'd definitely give a 5 star plus.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2017
Dear James,
We're sorry that you're feeling disappointed by the lack of an included screen protector on our Galaxy Note 8 Defender. Unfortunately, we are unable to test our cases with third-party products, so we cannot guarantee that all screen protectors will be compatible with the case. If, however, you are using one of our Alpha Glass screen protectors, it should work seamlessly as a companion piece to the Defender. Either way, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help as much as they can!
Cheers,
OtterBox Customer Service Team
We're sorry that you're feeling disappointed by the lack of an included screen protector on our Galaxy Note 8 Defender. Unfortunately, we are unable to test our cases with third-party products, so we cannot guarantee that all screen protectors will be compatible with the case. If, however, you are using one of our Alpha Glass screen protectors, it should work seamlessly as a companion piece to the Defender. Either way, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help as much as they can!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
I like Otter Box cases. That being said, the biggest reason I buy phone cases if for protection of the phone. This case offers absolutely no protection at for the screen. I understand it's a wrap around screen.
But it seems the Designers could have come up with something a little better fof the price.
But it seems the Designers could have come up with something a little better fof the price.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 23, 2018
Hi Matt,
We're sorry to hear that you're missing the traditional built-in screen protector on the Defender series! We intentionally decided to head in a screenless direction with this version to allow customers full, uninterrupted access to the uniquely curved display on the Galaxy Note 8. Rest assured, the case is still tested and ensured to be an extremely protective unit. However, if you're still looking for a screen protector to provide peace of mind, we do offer a tempered glass solution! Please don't hesitate to check out the Alpha Glass via the link below, and if you have any additional questions, feel free to call our playful Otters at 1-855-688-7269. They'll cheerfully dive into some answers!
https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html#start=1
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that you're missing the traditional built-in screen protector on the Defender series! We intentionally decided to head in a screenless direction with this version to allow customers full, uninterrupted access to the uniquely curved display on the Galaxy Note 8. Rest assured, the case is still tested and ensured to be an extremely protective unit. However, if you're still looking for a screen protector to provide peace of mind, we do offer a tempered glass solution! Please don't hesitate to check out the Alpha Glass via the link below, and if you have any additional questions, feel free to call our playful Otters at 1-855-688-7269. They'll cheerfully dive into some answers!
https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bruce_W
Verified Purchase:Yes
Looks nice sitting on my dining room table waiting for my phone to arrive.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John from Saint Louis
Verified Purchase:Yes
The case itself is like other Otterbox cases I have had. It seems to be built with quality. It does fit well and does not add a lot of size to the phone. I am somewhat disappointed with the case.
Cons
-First off to be able use a Samsung wireless charger you have to lay the phone sideways or have a charger that can set flat.
-If you put the phone into the belt clip with the screen facing the clip it has a little bit of a wiggle. The phone does stay in place, but concerned about the longer wear and tear since it is already loose.
-First off to be able use a Samsung wireless charger you have to lay the phone sideways or have a charger that can set flat.
-If you put the phone into the belt clip with the screen facing the clip it has a little bit of a wiggle. The phone does stay in place, but concerned about the longer wear and tear since it is already loose.
Response from otterbox.comBy OtterBox, Customer Service Team, September 18, 2017
Hey there John from Saint Louis,
Although we're glad to hear that your Galaxy Note 8 feels protected in our Defender case, we still want you to be able to use your belt clip holster! It's strange that it is wiggling, especially since we engineer the belt clips to securely hold the phone, so we apologize! Please don't hesitate to call our handy Otters at 1-855-688-7269, and they'll fix you up with a solution. As for the wireless charging issue, unfortunately at the moment we are unable to confirm full compatibility with wireless charging. We will verify capabilities as soon as we can.
Best,
OtterBox Customer Service Team
Although we're glad to hear that your Galaxy Note 8 feels protected in our Defender case, we still want you to be able to use your belt clip holster! It's strange that it is wiggling, especially since we engineer the belt clips to securely hold the phone, so we apologize! Please don't hesitate to call our handy Otters at 1-855-688-7269, and they'll fix you up with a solution. As for the wireless charging issue, unfortunately at the moment we are unable to confirm full compatibility with wireless charging. We will verify capabilities as soon as we can.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Darnel
Verified Purchase:Yes
Frame is a little bit slack in the holster, no screen protector.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 18, 2017
Hey Darnel!
We apologize about any confusion caused by the screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have the best interaction with the uniquely curved infinity display through either direct contact with the glass or use of our separate Alpha Glass screen protector. If you're interested in a little more protection upfront, so to speak, we would recommend checking out the Alpha Glass for a great tempered glass screen option. Feel free to take a look by following the link below!
As for the belt clip holster, we find it strange that it is not holding the phone securely, since we engineer the clips to hug the devices pretty snugly. We would love to take a closer look to see if we can help, so please give our Otter team a call at 1-855-688-7269, and they'll be glad to further assist you with this.
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Regards,
OtterBox Customer Service Team
We apologize about any confusion caused by the screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have the best interaction with the uniquely curved infinity display through either direct contact with the glass or use of our separate Alpha Glass screen protector. If you're interested in a little more protection upfront, so to speak, we would recommend checking out the Alpha Glass for a great tempered glass screen option. Feel free to take a look by following the link below!
As for the belt clip holster, we find it strange that it is not holding the phone securely, since we engineer the clips to hug the devices pretty snugly. We would love to take a closer look to see if we can help, so please give our Otter team a call at 1-855-688-7269, and they'll be glad to further assist you with this.
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Fairly sturdy case, but holster is unreliable
on September 18, 2017
Posted by: JimmY
Verified Purchase:Yes
The case is fairly sturdy, but I've had the phone fall from the holster many times. It seems the case sometimes comes unlatched from the holster and eventually falls out.
One other thing I don't like is, when using the holster as a stand, I have no access to the fingerprint reader to unlock the phone. It would be better to have a stand on the case itself.
It would also be better to have a screen protector with the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 19, 2017
Hey there JimmY,
While we're glad that your Galaxy Note 8 feels safe and secure in the Defender, we definitely want you to be able to use the belt clip holster to full efficiency! It's strange that it's not holding your phone tightly, and we would love to take a closer look. Please feel welcome to call our awesome representatives at 1-855-688-7269, and they'll be happy to help with troubleshooting tips or even a warranty replacement, if that's what it takes!
As for the screen protector, we truly believe that our customers will have the best interaction with the curved display through either direct contact or use of our Alpha Glass screen protector. If you're interested in an extra layer of protection, check out our fortified Alpha Glass by following the link below!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Sincerely,
OtterBox Customer Service Team
While we're glad that your Galaxy Note 8 feels safe and secure in the Defender, we definitely want you to be able to use the belt clip holster to full efficiency! It's strange that it's not holding your phone tightly, and we would love to take a closer look. Please feel welcome to call our awesome representatives at 1-855-688-7269, and they'll be happy to help with troubleshooting tips or even a warranty replacement, if that's what it takes!
As for the screen protector, we truly believe that our customers will have the best interaction with the curved display through either direct contact or use of our Alpha Glass screen protector. If you're interested in an extra layer of protection, check out our fortified Alpha Glass by following the link below!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: duntravelin
Verified Purchase:Yes
yes it plainly states that there is no screen cover/
As an otterbox owner for many years and yes it has saved my phone from many a fall I am still deeply dissapointed that there is no screen cover on the case.
it will surely stop the accidental dents and dings need to find something else to keep the screen pristine
As an otterbox owner for many years and yes it has saved my phone from many a fall I am still deeply dissapointed that there is no screen cover on the case.
it will surely stop the accidental dents and dings need to find something else to keep the screen pristine
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 21, 2017
Hi duntravelin!
The Defender will most certainly keep your Galaxy Note 8 safe from dents and dings, but we apologize that you're feeling so disappointed by the lack of the screen protector. We were concerned that our customers would have difficulty accessing the full curved infinity glass with a screen protector attached to the case itself, so in order to forego any of these frustrations, we did not include one. If you're still looking for another screen protection option, we do carry the Alpha Glass tempered glass screen protector that will pair perfectly with your Defender. If this is an option you would like to check out, please feel welcome to follow the link below and call us at 1-855-688-7269 with any inquiries!
https://www.otterbox.com/en-us/galaxy-note8
Regards,
OtterBox Customer Service Team
The Defender will most certainly keep your Galaxy Note 8 safe from dents and dings, but we apologize that you're feeling so disappointed by the lack of the screen protector. We were concerned that our customers would have difficulty accessing the full curved infinity glass with a screen protector attached to the case itself, so in order to forego any of these frustrations, we did not include one. If you're still looking for another screen protection option, we do carry the Alpha Glass tempered glass screen protector that will pair perfectly with your Defender. If this is an option you would like to check out, please feel welcome to follow the link below and call us at 1-855-688-7269 with any inquiries!
https://www.otterbox.com/en-us/galaxy-note8
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Quest4Health
Verified Purchase:Yes
I used Defender on my other Samsung Galaxy phones. The guaranteed protection and the exceptional quality is unparalleled. It is also stylish and has a good grip. Bulky? Not to me! Actually the size makes it easier to handle without touching the sensitive screen. I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com