Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Jay jay
Verified Purchase:Yes
this case for being so premium should come with a screen protector....the clip not sure if it's a defective but when I clip it in.. it's clips back out slightly.. case it's just ok ... just feel more should of been giving for the price that was paid..
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 12, 2017
Hey Jay Jay,
We apologize about any confusion with our new Defenders for the Galaxy Note 8! We truly expect customers to have a better experience with the uniquely curved infinity screen through either direct contact with the glass, or use of a separate tempered glass screen protector. Our magnificent engineers did design an Alpha Glass screen protector that adds an extra layer of security, just in case. Feel free to take a closer look by following the link below! In terms of the belt clip holster, we find it odd that it's not clipping securely to the case. Please reach out to our support team at 1-855-688-7269, and they'll be happy to help find a solution!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Best,
OtterBox Customer Service Team
We apologize about any confusion with our new Defenders for the Galaxy Note 8! We truly expect customers to have a better experience with the uniquely curved infinity screen through either direct contact with the glass, or use of a separate tempered glass screen protector. Our magnificent engineers did design an Alpha Glass screen protector that adds an extra layer of security, just in case. Feel free to take a closer look by following the link below! In terms of the belt clip holster, we find it odd that it's not clipping securely to the case. Please reach out to our support team at 1-855-688-7269, and they'll be happy to help find a solution!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lillian
Verified Purchase:Yes
The phone does not snap into the holder securely or tightly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 12, 2017
Hi Lillian!
We apologize that your belt clip holster is not snapping tightly onto the Defender case! This is strange, as we definitely want the belt clip to hold your phone securely on your hip for maximum protection while you're on-the-go. We would love to rectify the situation with a warranty claim on that clip, so please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Best,
OtterBox Customer Service Team
We apologize that your belt clip holster is not snapping tightly onto the Defender case! This is strange, as we definitely want the belt clip to hold your phone securely on your hip for maximum protection while you're on-the-go. We would love to rectify the situation with a warranty claim on that clip, so please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chuck
Verified Purchase:Yes
I returned this a week ago because it didn't protect the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 2, 2017
Hi Chuck!
We're sorry that you felt disappointed by our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience with the curved infinity screen through either direct contact or use of a tempered glass screen protector that seals separately. Our records show that we already have a return processing for you in our system, and we sincerely hope that this experience does not tint your vision of us for future purchases! Please feel welcome to call our awesome Otters at 1-855-688-7269 with any questions or comments.
Warmly,
OtterBox Customer Service Team
We're sorry that you felt disappointed by our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience with the curved infinity screen through either direct contact or use of a tempered glass screen protector that seals separately. Our records show that we already have a return processing for you in our system, and we sincerely hope that this experience does not tint your vision of us for future purchases! Please feel welcome to call our awesome Otters at 1-855-688-7269 with any questions or comments.
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Maverick
Verified Purchase:Yes
I bought the case as soon as it came out for the note 8. It would be a 5 star if the belt clip would clamp on to the phone better. I do construction and on the first day alone it unclipped and the phone fell. I've been buying defender cases since they first came out years ago. This is the first time the clip is not up to par.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 13, 2017
Hey there Maverick,
We're so sorry to hear that your belt clip is not securing properly to your Defender case! We might suggest experimenting with the way that you're facing the phone when you snap in the belt clip. It's possible that, due to the curved edges, one way of facing the phone will work better than the other. If the issue continues to persist, please feel free to ring up our friendly Otters at 1-855-688-7269! We'll be happy to take a look and find a solution for you.
Cheers,
OtterBox Customer Service Team
We're so sorry to hear that your belt clip is not securing properly to your Defender case! We might suggest experimenting with the way that you're facing the phone when you snap in the belt clip. It's possible that, due to the curved edges, one way of facing the phone will work better than the other. If the issue continues to persist, please feel free to ring up our friendly Otters at 1-855-688-7269! We'll be happy to take a look and find a solution for you.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jay P
Verified Purchase:Yes
The case is to be expected.....great fitment, feels good and looks good. My issue here is the price. Now i am use to the price of the cases. As ive bought a defender for every phone ive owned. My issues is, they charge the same price for a case that is less protective as the prior. The case doesnt come with the screen protector. Which was a huge advantage with the case prior. Now you pay the same price, but with no fromt screen protection. So now you have to shell out more money to protect your screen. Yet spend the same amount of money for a case, thag now hives you less. Not happy!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 23, 2017
Hey there Jay P,
While we're glad to hear that the Defender case is fitting well with your Galaxy Note 8, we apologize that you're feeling disappointed by the screenless design. As the result of extensive customer feedback on previous models and multiple tests, we did not want a built-in screen protector hindering the full access to the uniquely curved infinity display, so we intentionally decided to forego that piece. We truly feel that customers will have the best interaction via either direct contact or use of a tempered glass screen protector that can be applied separately. Should you have any further questions or concerns, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll see what they can do to help!
Cheers,
OtterBox Customer Service Team
While we're glad to hear that the Defender case is fitting well with your Galaxy Note 8, we apologize that you're feeling disappointed by the screenless design. As the result of extensive customer feedback on previous models and multiple tests, we did not want a built-in screen protector hindering the full access to the uniquely curved infinity display, so we intentionally decided to forego that piece. We truly feel that customers will have the best interaction via either direct contact or use of a tempered glass screen protector that can be applied separately. Should you have any further questions or concerns, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll see what they can do to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JoshuaG
Verified Purchase:Yes
I didn't notice in the description that it's screenless. The entire point of buying a case is to protect the screen. I only buy defender series cases for my phones. It is a nice case but useless.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 21, 2017
Hey JoshuaG,
We apologize about any confusion caused by our screenless design for the Galaxy Note 8 Defender! This new Defender series was engineered to allow our customers the best possible experience with the Galaxy Note 8. Although this is newer territory for our Defender case, we sincerely feel that our customers will most enjoy the uniquely curved touchscreen via either direct contact or use of a tempered glass screen protector. If you're still looking for additional security, we would recommend our companion Alpha Glass screen protector, which will pair great with your Defender case. Please feel free to check it out by following the link below, and give our friendly Otters a call at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Sincerely,
OtterBox Customer Service Team
We apologize about any confusion caused by our screenless design for the Galaxy Note 8 Defender! This new Defender series was engineered to allow our customers the best possible experience with the Galaxy Note 8. Although this is newer territory for our Defender case, we sincerely feel that our customers will most enjoy the uniquely curved touchscreen via either direct contact or use of a tempered glass screen protector. If you're still looking for additional security, we would recommend our companion Alpha Glass screen protector, which will pair great with your Defender case. Please feel free to check it out by following the link below, and give our friendly Otters a call at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MEKA
Verified Purchase:Yes
I just received this case and a bit disappointed that there is no plastic screen cover.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 18, 2017
Hey there MEKA,
We sincerely apologize about any confusion surrounding our screenless style for the Galaxy Note 8 Defender! We believed that with the uniquely curved edges of the infinity display, a built-in screen protector would just hinder customers' abilities to use the screen to full functionality. Therefore, we decided to forego the screen protector in order to ease customer frustration. If you're interested in a little bit more protection upfront, so to speak, we would recommend checking out our separate Alpha Glass screen protector. Please feel free to take a closer look by following the link below, and call our expert Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Warmly,
OtterBox Customer Service Team
We sincerely apologize about any confusion surrounding our screenless style for the Galaxy Note 8 Defender! We believed that with the uniquely curved edges of the infinity display, a built-in screen protector would just hinder customers' abilities to use the screen to full functionality. Therefore, we decided to forego the screen protector in order to ease customer frustration. If you're interested in a little bit more protection upfront, so to speak, we would recommend checking out our separate Alpha Glass screen protector. Please feel free to take a closer look by following the link below, and call our expert Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Note 8 lover
Verified Purchase:Yes
Needs to come with protected cover sold separately COST as much as defender
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 12, 2017
Hey there Note 8 lover,
It certainly was not our intention to evoke any frustration with our new screenless design for the Galaxy Note 8 Defender, and we apologize! We sincerely feel that the interaction with the uniquely curved screen is best served by either direct contact with the glass or use of our separate Alpha Glass screen protector. If this is an option you would like to check out, please feel free to follow the link below and call our awesome Otters at 1-855-688-7269 with any queries!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Sincerely,
OtterBox Customer Service Team
It certainly was not our intention to evoke any frustration with our new screenless design for the Galaxy Note 8 Defender, and we apologize! We sincerely feel that the interaction with the uniquely curved screen is best served by either direct contact with the glass or use of our separate Alpha Glass screen protector. If this is an option you would like to check out, please feel free to follow the link below and call our awesome Otters at 1-855-688-7269 with any queries!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com