Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Dannyf626
Verified Purchase:Yes
Bought it 2 weeks ago. Keeps falling out of clip. Came of my clip about 8 times so far. As I pass by a door or I make contact with anything as a wall or what ever it maybe , I have to make sure my phone is not dropping out of belt clip. Not too happy about this otter box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey there Dannyf626,
We understand that a belt clip that doesn't hold a phone would certainly be frustrating! Our records show that we already have a return processing for you in our system, and we apologize that you felt that this was your best option. We would have loved to help, and we sincerely hope that this experience does not tint your vision of us for future purchases. Should you have any future OtterBox questions, please don't hesitate to ring up our friendly Otters at 1-855-688-7269, and we’ll be glad to assist!
Regards,
OtterBox Customer Service Team
We understand that a belt clip that doesn't hold a phone would certainly be frustrating! Our records show that we already have a return processing for you in our system, and we apologize that you felt that this was your best option. We would have loved to help, and we sincerely hope that this experience does not tint your vision of us for future purchases. Should you have any future OtterBox questions, please don't hesitate to ring up our friendly Otters at 1-855-688-7269, and we’ll be glad to assist!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Trisha
Verified Purchase:Yes
My only wish is that it had a screen protector....
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angela
Verified Purchase:Yes
NO PROTECTION for the screen! Separate order. WHY???
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey there Angela,
We deeply apologize that you're feeling letdown, so to speak, by the lack of an included screen protector for the Galaxy Note 8 Defender! We sincerely feel that the best interaction with the curved infinity display will come from either direct interplay with the glass, or use of a tempered glass screen protector. Fortunately, our exceptional engineers created an Alpha Glass for additional protection, which can be applied separately to the touchscreen. If you are interested in this option, please don't hesitate to follow the link below, and ring up our fantastic Otters at 1-855-688-7269 with any further queries!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Cheers,
OtterBox Customer Service Team
We deeply apologize that you're feeling letdown, so to speak, by the lack of an included screen protector for the Galaxy Note 8 Defender! We sincerely feel that the best interaction with the curved infinity display will come from either direct interplay with the glass, or use of a tempered glass screen protector. Fortunately, our exceptional engineers created an Alpha Glass for additional protection, which can be applied separately to the touchscreen. If you are interested in this option, please don't hesitate to follow the link below, and ring up our fantastic Otters at 1-855-688-7269 with any further queries!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: strictlybusiness2
Verified Purchase:Yes
I have always used Otterbox Defender when available. None for Galaxy Note Edge and now a Defender for Note 8 with no scree Protector. Disappointed, Defender used to mean total equipment protection. Tried it with tempered glass but upper edge of it broke while going in and out of holster.Just not for me without screen protector, too many chanches of screen damage
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey there strictlybusiness2,
We're so sorry to hear that you're feeling slightly more susceptible to screen damage while using your Galaxy Note 8 Defender! We intentionally did not include a built-in screen protector with this Defender series because we truly believe that customers will have the best interaction with the curved display via either direct contact or use of a tempered glass screen protector that seals separately. We're glad to hear that you were willing to try our Alpha Glass, and we apologize that it broke so quickly! Our awesome Otters would love to replace that under our warranty, so please feel welcome to call them at 1-855-688-7269, and they'll be more than happy to help!
Best,
OtterBox Customer Service Team
We're so sorry to hear that you're feeling slightly more susceptible to screen damage while using your Galaxy Note 8 Defender! We intentionally did not include a built-in screen protector with this Defender series because we truly believe that customers will have the best interaction with the curved display via either direct contact or use of a tempered glass screen protector that seals separately. We're glad to hear that you were willing to try our Alpha Glass, and we apologize that it broke so quickly! Our awesome Otters would love to replace that under our warranty, so please feel welcome to call them at 1-855-688-7269, and they'll be more than happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: 4544
Verified Purchase:Yes
I bought the case 2 weeks ago paid to much money for it with no clear face protection. I'm still waiting to see when the expensive clear face protection comes out.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey there Pats454,
Thank you so much for your patience while waiting for the Galaxy Note 8 Alpha Glass to come back in stock! Unfortunately, we do not know a specific release date for this, so we would suggest following the link below and inputting your email address into the sign-up box provided on the right side of the page. This will put you on a list specifically for this product, so that as soon as it is available, you will receive an email notification. If you have any additional questions, please don't hesitate to call our expert Otters at 1-855-688-7269!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Warmly,
OtterBox Customer Service Team
Thank you so much for your patience while waiting for the Galaxy Note 8 Alpha Glass to come back in stock! Unfortunately, we do not know a specific release date for this, so we would suggest following the link below and inputting your email address into the sign-up box provided on the right side of the page. This will put you on a list specifically for this product, so that as soon as it is available, you will receive an email notification. If you have any additional questions, please don't hesitate to call our expert Otters at 1-855-688-7269!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: sggage
Verified Purchase:Yes
Would like it better if it came with a screen protector. There is a screen protector but it is an additional charge. For the money, I spent on the Defender it should have a screen protector included.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey sggage!
It saddens us to hear that you're feeling disappointed by the lack of the screen protector for the Galaxy Note 8 Defender! To allow full functionality of the uniquely curved infinity display, we decided to surrender the traditional built-in screen protector for this Defender series. We completely understand your apprehension based on price, but we think the cost is well worth the superior protection, outstanding customer service, and limited lifetime warranty that all come along with the case. If you have any additional OtterBox questions, please don't hesitate to call our awesome support team at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
It saddens us to hear that you're feeling disappointed by the lack of the screen protector for the Galaxy Note 8 Defender! To allow full functionality of the uniquely curved infinity display, we decided to surrender the traditional built-in screen protector for this Defender series. We completely understand your apprehension based on price, but we think the cost is well worth the superior protection, outstanding customer service, and limited lifetime warranty that all come along with the case. If you have any additional OtterBox questions, please don't hesitate to call our awesome support team at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brad
Verified Purchase:Yes
The case on the phone is great. The belt clip is awful. The phone keeps falling out of the belt clip - so I try not to use it. The belt clip broke after 1 day and I had to super glue it in place. I've been a fan of Outter Box for years, but with the issue with the belt clip, will not buy anther.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2017
Hi Brad!
We so apologize that you had to resort to super glue to fix your Galaxy Note 8 Defender! It is odd that the belt clip holster isn't holding the phone securely, and we would love to rectify the situation with a warranty claim. Just ring up our friendly Otters at 1-855-688-7269, and they'll be glad to send you a new belt clip!
Best,
OtterBox Customer Service Team
We so apologize that you had to resort to super glue to fix your Galaxy Note 8 Defender! It is odd that the belt clip holster isn't holding the phone securely, and we would love to rectify the situation with a warranty claim. Just ring up our friendly Otters at 1-855-688-7269, and they'll be glad to send you a new belt clip!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jeffrey8181
Verified Purchase:Yes
I like the case the only thing I don't like is there not a screen protector
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2017
Hey there Jeffrey8181,
We deeply apologize about any confusion concerning our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience directly touching the curved infinity glass rather than dealing with any hindrance from a built-in screen protector. If you're looking for a little more protection upfront, so to speak, we do carry the Alpha Glass screen protector which will pair perfectly with your Defender. The Alpha Glass adds an extra layer of fortified security that pressure seals to your touchscreen separately. If this interests you, please feel welcome to follow the link below and call our expert Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Best,
OtterBox Customer Service Team
We deeply apologize about any confusion concerning our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience directly touching the curved infinity glass rather than dealing with any hindrance from a built-in screen protector. If you're looking for a little more protection upfront, so to speak, we do carry the Alpha Glass screen protector which will pair perfectly with your Defender. The Alpha Glass adds an extra layer of fortified security that pressure seals to your touchscreen separately. If this interests you, please feel welcome to follow the link below and call our expert Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com