Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Scoutorie
Verified Purchase:Yes
My husband bought me this a little over a mo ago... it fits like a globe! My favorite color too. Easy to keep in your hand not a rough or silky texture. My pop socket looks great and sticks well to it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sfoo
Verified Purchase:Yes
The case is very protective. It adds quite a bit of bulk, but that's to be expected. I wish it had a way to protect/catch the spen. The pen can eject with a drop so it'd be nice to have a cover although I understand the omission for speedy access.
Written by a customer while visiting otterbox.com
Posted by: PKC4
Verified Purchase:Yes
I am more than satisfied with this case. Although I do miss the screen guard, I got another one independently but thank you again Ottorbox for a great design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Its a good case but not so with the holster.
on December 9, 2017
Posted by: iPool Services
Verified Purchase:Yes
Ive had this case for a little over 3 weeks now. & the case is good but the holster portion needs more attention to details. I've had another particular brand for about 6 years & the holster would hold those cases like a shark to its prey. But this holster from Otterbox holds the case very flimsy. I would like to see a much better mechanism on the holster to hold the phone & for one to clip it on without the worry that if the phone is going to come out of the holster because one didn't engage it correctly. Thank you
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 12, 2017
Hey there iPool Services,
Sorry to hear that your shark-like belt clip holster is having trouble "hunting" down its case prey! This is definitely odd, and had you contacted us, we would have loved to send you a warranty replacement. However, our records show that we already have a return processing for you, and we're sad to see you go! If you have any future OtterBox questions, please don't hesitate to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Sorry to hear that your shark-like belt clip holster is having trouble "hunting" down its case prey! This is definitely odd, and had you contacted us, we would have loved to send you a warranty replacement. However, our records show that we already have a return processing for you, and we're sad to see you go! If you have any future OtterBox questions, please don't hesitate to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Canuck
Verified Purchase:Yes
Bought the case two weeks ago on line. Had a somewhat disapointed on line experience. Did not find out the transaction was in US currency until the confirmationm was sent after the purchase on line. Shipping was not free as exspected. I did not read and folow through with the snaeky small print . I am bad! After just getting the case in the mail the belt clip holder broke in half. Had it less then 12 hours. Ok bad luck can happen eh! The next problem was with the screen protector and the otter box case frame. The frame on the case causes the screen protector to lift up slightly. The result is some of the keys become non responsive making it difficult to get positive reaction from finger gestures. Very frustrating.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2017
Hi Canuck,
We sincerely apologize that your experience with the Galaxy Note 8 Defender has proven to be so aggravating. Although we do our best to make our promotions and expectations clear on the website, we understand that sometimes certain things can be missed, and we'll gladly pass your feedback along.
In terms of the damaged case, we are always willing to replace any broken products under our warranty, and our friendly Otters will happily send you a new belt clip! As for the screen protector, it is odd that it doesn't seem to be working well with the inner Defender shell. Does this happen to be a third-party screen protector? Unfortunately, we are unable to test our products with accessories made by other companies, so we can only guarantee 100% compatibility with our Alpha Glass screen protector. If it is, in fact, the Alpha Glass, please feel welcome to let us know at 1-855-688-7269. We'll do whatever we can to help out!
Best,
OtterBox Customer Service Team
We sincerely apologize that your experience with the Galaxy Note 8 Defender has proven to be so aggravating. Although we do our best to make our promotions and expectations clear on the website, we understand that sometimes certain things can be missed, and we'll gladly pass your feedback along.
In terms of the damaged case, we are always willing to replace any broken products under our warranty, and our friendly Otters will happily send you a new belt clip! As for the screen protector, it is odd that it doesn't seem to be working well with the inner Defender shell. Does this happen to be a third-party screen protector? Unfortunately, we are unable to test our products with accessories made by other companies, so we can only guarantee 100% compatibility with our Alpha Glass screen protector. If it is, in fact, the Alpha Glass, please feel welcome to let us know at 1-855-688-7269. We'll do whatever we can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Buckeye1
Verified Purchase:Yes
Nice case buttons work great.
Easy to assemble. All phone ports are accessible.
Easy to assemble. All phone ports are accessible.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Road hound
Verified Purchase:Yes
I had the defender for my note 5 and I drop my phone at lease 10 times and no damage to the phone.
I like the case of this note 8
I like the case of this note 8
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mila816
Verified Purchase:Yes
I bought it month ago and so happy and comfortable made
Written by a customer while visiting otterbox.com