Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1 out of 5
4.1
(424 Reviews)
Open Ratings Snapshot
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product. 
(
332 out of 399
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Customer Rating
2 out of 5
2
It's OK
on September 17, 2017
Posted by: Steve
Verified Purchase:Yes
I ended up cutting the flaps off for the charging and headphone port. They were always very difficult to open, and didn't really see a need to keep them on there. Also disappointed that it doesn't have the screen protector, though I understand why, but I feel like that should be a solvable problem for otterbox considering the price of the product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 19, 2017
Dear Steve,

We apologize that you're feeling so disappointed by the screenless design of the Galaxy Note 8 Defender. This new Defender series was engineered to allow our customers the best possible experience with the awesome curved touchscreen of the Galaxy Note 8. Although this is newer territory for our Defender case, we truly feel that customers will get the most enjoyment from their device through either direct interaction with the screen or opting to add the companion Alpha Glass screen protector for extra protection. If you have any additional questions or are interested in purchasing an Alpha Glass, please give our friendly Otters a call at 1-855-688-7269. We're always happy to help!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best case ever
on September 17, 2017
Posted by: Philip
Verified Purchase:Yes
Nice and HEAVY duty I know it's safe when I drop it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Forever dependable
on September 17, 2017
Posted by: Nicc
Verified Purchase:Yes
Another new mobile phone, another new Otter Box Defender case. I swear by Otter Box to protect my investment. They are best in the business.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Superior phone case
on September 17, 2017
Posted by: Sally
Verified Purchase:Yes
I have been using the Defender Series cases for my last several phones. They are extremely impressive. I like the feel of the case. The most impressive thing, is the protection. I honestly don't think i could ever like a case more. The note 8 case allows me to take advantage of the fast wireless charging.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Not like previous defender cases
on September 17, 2017
Posted by: Ray C
Verified Purchase:Yes
The only reason I cannot get a 5 star rating is because it does not have a screen protector like other defender cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
The case does what it says
on September 16, 2017
Posted by: Silentlucidity
Verified Purchase:Yes
Otter Box does a wonderful job making their slip cover cases. They protect your phone from the occaisional drop and they are durable and rugged. I prefer the defender series because they used to come with a built-in screen protector, however with the curved glass of the note 8 I guess they weren't able to include a built-in screen protector. Because of this I had to buy an alpha glass screen protector unfortunately It seems to have issues fitting in the defender case and mine has touch sensitivity issues. For some reason or another it has come loose occasionaly so I opted to buy a durable film screen protector and with the defender series case the edges of the film seem to peel up even with a case friendly screen protector. So in summation the defender series works great it's just finding a screen protector that has been challenging.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 18, 2017
Hey there Silentlucidity,

We so apologize that you've had trouble with your Alpha Glass screen protector for the Galaxy Note 8! It is odd that it is not fitting well with the Defender case, considering we engineer the products specifically to fit together as companion products. Additionally, you should still be able to use your touchscreen with full functionality while the glass is on! We would love to grab more details to help you get to the bottom of this, so please don't hesitate to ring up our detective Otters at 1-855-688-7269. They'll investigate this mystery and solve it in no time!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Case Ever!!!
on September 16, 2017
Posted by: Eddy81
Verified Purchase:Yes
This is my 3rd case for my 3rd phone, the few times I dropped my phones ( Galaxy Note 2, 4, 8) the have remained intact. Need a Protective, Professional and Durable case, Order Box it is.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Not bad
on September 16, 2017
Posted by: Kyle
Verified Purchase:Yes
Not bad, but could use some work on the holder/holster. It doesn't quite fit well and seems loose. Also, if you use cable to charge instead of wireless charger, you will ruin the case. Where you plug it in it pushes up hard on the tab. Over time that will be ruined.
Other then those issues, it's great as always. It's an Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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