Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Dannyf626
Verified Purchase:Yes
Bought it 2 weeks ago. Keeps falling out of clip. Came of my clip about 8 times so far. As I pass by a door or I make contact with anything as a wall or what ever it maybe , I have to make sure my phone is not dropping out of belt clip. Not too happy about this otter box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey there Dannyf626,
We understand that a belt clip that doesn't hold a phone would certainly be frustrating! Our records show that we already have a return processing for you in our system, and we apologize that you felt that this was your best option. We would have loved to help, and we sincerely hope that this experience does not tint your vision of us for future purchases. Should you have any future OtterBox questions, please don't hesitate to ring up our friendly Otters at 1-855-688-7269, and we’ll be glad to assist!
Regards,
OtterBox Customer Service Team
We understand that a belt clip that doesn't hold a phone would certainly be frustrating! Our records show that we already have a return processing for you in our system, and we apologize that you felt that this was your best option. We would have loved to help, and we sincerely hope that this experience does not tint your vision of us for future purchases. Should you have any future OtterBox questions, please don't hesitate to ring up our friendly Otters at 1-855-688-7269, and we’ll be glad to assist!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wiring Unlimited
Verified Purchase:Yes
These are the most protective cases I have ever owned I have used them since the first Galaxy phones came out they are the best in my opinion
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: nyacls
Verified Purchase:Yes
Case only locks into clip with screen facing out. When case is facing clip it pops out. This condition exists with or without phone in the case. Not a good product especially since there is no screen protector on the note 8 defender model.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hi nyacls,
We completely understand that it would be disappointing to not be able to use your Galaxy Note 8 belt clip properly! We apologize that this is going on, and we will be happy to replace the holster via our warranty! As for the lack of a screen protector, our decision to forego it resulted from overwhelming feedback from our Otter friends that the screen protector would make use of the curved infinity display more challenging. While we understand that this can make our customers feel a little more vulnerable, we assure you, our cases are just as protective as ever! Please feel free to call our awesome Otters at 1-855-688-7269, and they'll be glad to set you up with a warranty claim for your belt clip holster.
Sincerely,
OtterBox Customer Service Team
We completely understand that it would be disappointing to not be able to use your Galaxy Note 8 belt clip properly! We apologize that this is going on, and we will be happy to replace the holster via our warranty! As for the lack of a screen protector, our decision to forego it resulted from overwhelming feedback from our Otter friends that the screen protector would make use of the curved infinity display more challenging. While we understand that this can make our customers feel a little more vulnerable, we assure you, our cases are just as protective as ever! Please feel free to call our awesome Otters at 1-855-688-7269, and they'll be glad to set you up with a warranty claim for your belt clip holster.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Zeph
Verified Purchase:Yes
I admire how the hard plastic console border deliniates the phone from the outer rubber protection,
and the upturned top and bottom edges of the case adds protection the the glass face of the phone.
and the upturned top and bottom edges of the case adds protection the the glass face of the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Texas
Verified Purchase:Yes
The holster does not hold. My Note 8 keeps falling out.
Need to add the screen protector
Need to add the screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey Rick!
We're so sorry to hear that your belt clip holster isn't holding your Galaxy Note 8 tightly! This is strange, as we specifically engineer the belt clips to secure your phone safely at your side for protection on-the-go. Not to worry - our Otter detectives are on the case! Just ring them up at 1-855-688-7269, and they'll be happy to solve this mystery for you.
Best,
OtterBox Customer Service Team
We're so sorry to hear that your belt clip holster isn't holding your Galaxy Note 8 tightly! This is strange, as we specifically engineer the belt clips to secure your phone safely at your side for protection on-the-go. Not to worry - our Otter detectives are on the case! Just ring them up at 1-855-688-7269, and they'll be happy to solve this mystery for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Luckystar
Verified Purchase:Yes
I like the fact the case fit my Samsumg Note 8 perfectly. Moreover, the case is slim and it has slide resistance. However; the only thing I do not like abt the case is that, it does not latch to your pant firmly. It only holds my belt. If I hook ot up to my pant and belt, it doesn't stay but fall off. Otherwise, it is a good case. I am enjoying it so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Awesome fit, concerns me no screen protection
on September 21, 2017
Posted by: Darrell
Verified Purchase:Yes
Great fit and feel. Body is protected but screen unprotected
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kay1
Verified Purchase:Yes
I wish it had a face cover not comfortable with out it I still think if I drop if the screen could still break
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 22, 2017
Dear Kay1,
We completely understand your concern with your new Galaxy Note 8 screen not being protected. With the uniquely curved edges of the infinity display, we are certainly breaching new territory with our screenless Defenders. But rest assured, we put our cases through an extensive amount of testing to make sure they will be just as protective as ever! If, however, you become increasingly worried about your phone screen, we would suggest checking out our Alpha Glass screen protector as an option for extra security. Please feel free to follow the link below, and ring up our awesome Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Regards,
OtterBox Customer Service Team
We completely understand your concern with your new Galaxy Note 8 screen not being protected. With the uniquely curved edges of the infinity display, we are certainly breaching new territory with our screenless Defenders. But rest assured, we put our cases through an extensive amount of testing to make sure they will be just as protective as ever! If, however, you become increasingly worried about your phone screen, we would suggest checking out our Alpha Glass screen protector as an option for extra security. Please feel free to follow the link below, and ring up our awesome Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com