Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Samuel
Verified Purchase:Yes
I have had otter box defenders on all my past devices. I love the protection they offer! I have dropped my old devices countless times and they never broke with this case on. I would say my only gripe was the plastic built in screen protector on the old ones got scratched over time and made the screen look not so good but seeing as this case doesn't have one I just got a glass screen protector with it and so far it's been Great! I highly recommend this case to anyone who wants there phone really protected!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Krista
Verified Purchase:Yes
I hate that the defender doesn't come with a screen protector for the note 8! Bought a glass screen protector but the case keeps lifting the glass so now I have a useless case. I've had otter box cases for years, and I've never been so disappointed!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Dear Krista,
We apologize about any confusion concerning our screenless design for the Galaxy Note 8 Defender! We sincerely feel that our customers will have the best experience with the awesome curved display via either direct contact or use of our companion Alpha Glass screen protector. We apologize that your separate screen protector wasn't working, and it sounds like there could have been an installation issue going on! If it is our Alpha Glass, we would be happy to send out a replacement which we're confident, if installed correctly, will work perfectly with your Defender. Please feel welcome to ring up our expert Otters at 1-855-688-7269, and they'll be glad to further help you with this!
Regards,
OtterBox Customer Service Team
We apologize about any confusion concerning our screenless design for the Galaxy Note 8 Defender! We sincerely feel that our customers will have the best experience with the awesome curved display via either direct contact or use of our companion Alpha Glass screen protector. We apologize that your separate screen protector wasn't working, and it sounds like there could have been an installation issue going on! If it is our Alpha Glass, we would be happy to send out a replacement which we're confident, if installed correctly, will work perfectly with your Defender. Please feel welcome to ring up our expert Otters at 1-855-688-7269, and they'll be glad to further help you with this!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sherry
Verified Purchase:Yes
Works perfect on my Samsung Note 8. Would recommend to others.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Halkeye
Verified Purchase:Yes
The case is solid and low profile which is great as usual. Draw back (big one) can not use with Dex and that sucks! If the case were slimmer on the bottom of and the charger port flap opened to the front, it would work with Dex.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: sggage
Verified Purchase:Yes
Would like it better if it came with a screen protector. There is a screen protector but it is an additional charge. For the money, I spent on the Defender it should have a screen protector included.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hey sggage!
It saddens us to hear that you're feeling disappointed by the lack of the screen protector for the Galaxy Note 8 Defender! To allow full functionality of the uniquely curved infinity display, we decided to surrender the traditional built-in screen protector for this Defender series. We completely understand your apprehension based on price, but we think the cost is well worth the superior protection, outstanding customer service, and limited lifetime warranty that all come along with the case. If you have any additional OtterBox questions, please don't hesitate to call our awesome support team at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
It saddens us to hear that you're feeling disappointed by the lack of the screen protector for the Galaxy Note 8 Defender! To allow full functionality of the uniquely curved infinity display, we decided to surrender the traditional built-in screen protector for this Defender series. We completely understand your apprehension based on price, but we think the cost is well worth the superior protection, outstanding customer service, and limited lifetime warranty that all come along with the case. If you have any additional OtterBox questions, please don't hesitate to call our awesome support team at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tina476
Verified Purchase:Yes
This case is very protective. The buttons are very responsive. If you have nails though the S-pen can be slightly difficult to get out. I feel it's a little pricey considering they made it screen less and it's still just as expensive as it was with it. And the lack of color options for their most expensive case. But the over all protection is what matters most.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LLLL
Verified Purchase:Yes
Just purchased, like the confidence of protection, the clip that allows propping, and carrying attached to my belt versus pocket since the phone is way too large.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Spoon
Verified Purchase:Yes
I have always love otter box and it's products but the otter box for the Note 8 I really hate. Why would leave the most fragile piece of the open? I really wish it was a true case like the ones in your previous attempts. Even with the added screen guard you offer it doesn't work at all I had to throw it away because it doesn't form to screen correctly. Also I purchased the wireless charger from Samsung it doesn't work with your case. Please if you are going to protect the phone please protect the entire phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Dear Spoon,
We're sorry to hear that you're feeling saddened by the Galaxy Note 8 Defender case! With this new screenless design, we determined that customers would have the best interaction with the uniquely curved display through either direct contact or use of a tempered glass screen protector that is applied separately. We're glad to hear that you tried out the Alpha Glass, and we apologize that it didn't form well to your screen. Sounds like there could have been an installation issue going on, and we would have loved to help with a warranty replacement, but we also understand your decision to simply get rid of the product. In terms of wireless charging, as long as the stand is in a flat, horizontal position, the wireless charging features should be working just fine. If this is not the case, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll be happy to help as much as we can!
Regards,
OtterBox Customer Service Team
We're sorry to hear that you're feeling saddened by the Galaxy Note 8 Defender case! With this new screenless design, we determined that customers would have the best interaction with the uniquely curved display through either direct contact or use of a tempered glass screen protector that is applied separately. We're glad to hear that you tried out the Alpha Glass, and we apologize that it didn't form well to your screen. Sounds like there could have been an installation issue going on, and we would have loved to help with a warranty replacement, but we also understand your decision to simply get rid of the product. In terms of wireless charging, as long as the stand is in a flat, horizontal position, the wireless charging features should be working just fine. If this is not the case, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll be happy to help as much as we can!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com