Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Matthew
Verified Purchase:Yes
Bought the black case and it just falls out of the belt clip otter box replaced it and they just fall out of the belt clip a total of three different black cases all do the same thing this is for the galaxy note 8 the green blue case works fine with the belt clip.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2017
Hi Matthew!
We're so sorry to hear that your experience so far with the Galaxy Note 8 Defender has been disappointing! It is strange that all three belt clips have had trouble securing the device, especially since we intentionally engineered the clip to provide tight protection when you're on-the-go! Our records show that we already have a warranty replacement headed your way, and we would recommend checking your provided tracking email for any specifics on delivery time. We're sending good vibes that this belt clip fulfills its destiny, and if you have any further questions or issues, please call our helpful Otters at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
We're so sorry to hear that your experience so far with the Galaxy Note 8 Defender has been disappointing! It is strange that all three belt clips have had trouble securing the device, especially since we intentionally engineered the clip to provide tight protection when you're on-the-go! Our records show that we already have a warranty replacement headed your way, and we would recommend checking your provided tracking email for any specifics on delivery time. We're sending good vibes that this belt clip fulfills its destiny, and if you have any further questions or issues, please call our helpful Otters at 1-855-688-7269!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Darilyn
Verified Purchase:Yes
I have always purchased Otterbox for my electronic devices whether it be my phones or tablets. I feel confident that they will be fully protected and that puts my mind at ease. In my opinion there is nothing out there that comes close to Otterbox products
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great protection as always although poor colors
on September 25, 2017
Posted by: Reezy
Verified Purchase:Yes
Note 3,4,5, and now 8 protected. Best cases available for people that need the ultimate protection. It is nicer now that the case is screen less. I have always torn the screen protector out and used Zagg glass protectors with my Defender cases. The volume control button having no seperation is a nice feel. The texture pattern only on the edges is nice compared to past Note models. I dont necessarily like that there is no rubber between the s-pen and speaker however I dont think this will make a difference in a drop. I really cant say anything super negative about the case although the plastic front and back is a little different the way everything snaps together. The bottom has to go together first which is a first and takes some getting used to especially if your like me and remove your phone once a week to clean it. Once again great cases. My note 5 has been in one since day one and you would thing the phone is brand new. My biggest complaint about the Defender for the Note series has always been the lack of color options. iPhone, and Galaxy S series phones seem to get so many color combinations and the Note typically has 3 or 4.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dan1977
Verified Purchase:Yes
Got it a month ago. Works great. Awesome protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bizliz
Verified Purchase:Yes
Can always count on Otter box to deliver great quality products. I have used many cases throughout my phones. Hands down they destroy the competition. This case fits the new Note 8 amazing. No issues. The s-pen has a cutout area that makes it easy to access. The screen even though no plastic case to protect it, the curved screen is still protected by the natural shape that the case wraps around the display. So if you dropped case the sides of case would take the blunt of the fall not the middle or glass portion. Very happy with the case and will only use Otter box for my phones. Thanks Otter Box
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: idrivean18
Verified Purchase:Yes
I have been using Otterbox cases for my phones ever since they starting making then and have never broken a phone. I have tried some of those themed hard plastic cases and seem to drop my phone and break it. nothing but an Otterbox on my phones from now on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brad
Verified Purchase:Yes
The case on the phone is great. The belt clip is awful. The phone keeps falling out of the belt clip - so I try not to use it. The belt clip broke after 1 day and I had to super glue it in place. I've been a fan of Outter Box for years, but with the issue with the belt clip, will not buy anther.
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2017
Hi Brad!
We so apologize that you had to resort to super glue to fix your Galaxy Note 8 Defender! It is odd that the belt clip holster isn't holding the phone securely, and we would love to rectify the situation with a warranty claim. Just ring up our friendly Otters at 1-855-688-7269, and they'll be glad to send you a new belt clip!
Best,
OtterBox Customer Service Team
We so apologize that you had to resort to super glue to fix your Galaxy Note 8 Defender! It is odd that the belt clip holster isn't holding the phone securely, and we would love to rectify the situation with a warranty claim. Just ring up our friendly Otters at 1-855-688-7269, and they'll be glad to send you a new belt clip!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Scott
Verified Purchase:Yes
I bought this case about a month ago it is a good case just wish the phone fit a little tighter in the case. The phone doesn't fall out of the case just feels like it needs to be tighter
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 26, 2017
Dear Scott,
When you ordered that case, you certainly did not order a loose Defender! We so apologize that you're experiencing that issue, and it sounds like your Galaxy Note 8 is not settling into that case as snugly as we want it to. Please give our expert Otters a call at 1-855-688-7269 - they'll make sure you have a Defender that fits your device perfectly!
Sincerely,
OtterBox Customer Service Team
When you ordered that case, you certainly did not order a loose Defender! We so apologize that you're experiencing that issue, and it sounds like your Galaxy Note 8 is not settling into that case as snugly as we want it to. Please give our expert Otters a call at 1-855-688-7269 - they'll make sure you have a Defender that fits your device perfectly!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com