Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: James
Verified Purchase:Yes
I bought the defender series case which I have always loved. The only conflict is that it makes the screen protectors bubble around edges of the screen. If that could be fixed I'd definitely give a 5 star plus.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2017
Dear James,
We're sorry that you're feeling disappointed by the lack of an included screen protector on our Galaxy Note 8 Defender. Unfortunately, we are unable to test our cases with third-party products, so we cannot guarantee that all screen protectors will be compatible with the case. If, however, you are using one of our Alpha Glass screen protectors, it should work seamlessly as a companion piece to the Defender. Either way, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help as much as they can!
Cheers,
OtterBox Customer Service Team
We're sorry that you're feeling disappointed by the lack of an included screen protector on our Galaxy Note 8 Defender. Unfortunately, we are unable to test our cases with third-party products, so we cannot guarantee that all screen protectors will be compatible with the case. If, however, you are using one of our Alpha Glass screen protectors, it should work seamlessly as a companion piece to the Defender. Either way, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help as much as they can!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jdgrnguy
Verified Purchase:Yes
Every time I buy a new phone the first thing I do is buy a new Otterbox defender case. Durable and easy to hold on to the phone, not to mention a great belt clip.
Written by a customer while visiting otterbox.com
Posted by: Cory
Verified Purchase:Yes
I purchased just a couple of weeks ago and feel is great. Slimmer than any of the previous defender series that I have had.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Carlos
Verified Purchase:Yes
I b ought this a week ago, but the phone come off the belt holder too easy, looks like the holder is too wide for the phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2017
Hey Carlos!
Uh oh, a belt clip holster that doesn't hold your phone tightly? That's definitely not what we like to see, and we apologize that the holster and the case don't seem to be a perfect match! This is strange, especially since we engineer the product specifically to hold the phone securely at your side for on-the-go protection! We would recommend giving our handy support team a call at 1-855-688-7269, and they'll fix you up with a warranty replacement!
Warmly,
OtterBox Customer Service Team
Uh oh, a belt clip holster that doesn't hold your phone tightly? That's definitely not what we like to see, and we apologize that the holster and the case don't seem to be a perfect match! This is strange, especially since we engineer the product specifically to hold the phone securely at your side for on-the-go protection! We would recommend giving our handy support team a call at 1-855-688-7269, and they'll fix you up with a warranty replacement!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nuttiespud
Verified Purchase:Yes
I swear by these Otterboxes. They are the best protection for your phone's. I traded in my old phone for a newer model and it was in the Otterbox Defender case the whole time I owned it. AT&T gave me top dollar for it. It was still brand spanking new condition. If you are on the fence thinking about getting one, we'll, I'm here to tell you, go for it. You won't regret it. It is worth the every penny by far! So, do yourself a favor a invest in an Otterbox
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jerr
Verified Purchase:Yes
Bought this case even before my note 8 had arrived, as I've had previous otter box defenders on my phones i knew that's what I needed to keep my phone from meeting it's demise at my high paced construction career.
The belt clip is lacking and i no longer trust it to secure my phone during any physical activity, i just keep it on to cover the screen from direct impact.
The main issue with the belt clip is the phone is not tightly secure in it, it moves back and forth in the holster 3 to 4 mm allowing it to eventually stop the mechanical grip from holding the phone and letting it fall onto the floor, where the highly protective case comes in and saves the day.
Id rather not worry about my phone randomly dropping from my hip so the belt clip is not going to be used but otherwise good protection and survived two almost 3 foot drops, which were caused by the belt clip.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeffrey8181
Verified Purchase:Yes
I like the case the only thing I don't like is there not a screen protector
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 29, 2017
Hey there Jeffrey8181,
We deeply apologize about any confusion concerning our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience directly touching the curved infinity glass rather than dealing with any hindrance from a built-in screen protector. If you're looking for a little more protection upfront, so to speak, we do carry the Alpha Glass screen protector which will pair perfectly with your Defender. The Alpha Glass adds an extra layer of fortified security that pressure seals to your touchscreen separately. If this interests you, please feel welcome to follow the link below and call our expert Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Best,
OtterBox Customer Service Team
We deeply apologize about any confusion concerning our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience directly touching the curved infinity glass rather than dealing with any hindrance from a built-in screen protector. If you're looking for a little more protection upfront, so to speak, we do carry the Alpha Glass screen protector which will pair perfectly with your Defender. The Alpha Glass adds an extra layer of fortified security that pressure seals to your touchscreen separately. If this interests you, please feel welcome to follow the link below and call our expert Otters at 1-855-688-7269 with any questions!
http://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mr V
Verified Purchase:Yes
This Otterbox is a lot less bulky then the case I had on my Samsung Galaxy S6 Active, which is great! Would have rated it 5 stars had it included a front cover as well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com