Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1 out of 5
4.1
(424 Reviews)
Open Ratings Snapshot
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product. 
(
332 out of 399
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Customer Rating
5 out of 5
5
Durable and fashionable in one!
on September 30, 2017
Posted by: Jessica Schmidt
Verified Purchase:Yes
This is a great case for my note8. I started using otterbox on my last phone, and that phone lasted 4x longer than any phone i had. Im a customer for life. The price you pay is well worth your phone's longevity.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not happy with design.
on September 30, 2017
Posted by: Chuck
Verified Purchase:Yes
I returned this a week ago because it didn't protect the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 2, 2017
Hi Chuck!

We're sorry that you felt disappointed by our screenless design for the Galaxy Note 8 Defender! We truly believe that our customers will have a better experience with the curved infinity screen through either direct contact or use of a tempered glass screen protector that seals separately. Our records show that we already have a return processing for you in our system, and we sincerely hope that this experience does not tint your vision of us for future purchases! Please feel welcome to call our awesome Otters at 1-855-688-7269 with any questions or comments.

Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Continues to protect
on September 30, 2017
Posted by: Bill
Verified Purchase:Yes
After being an Otter Box user for a few years, I decided to continue the practice. I moved from the Samsung Galaxy Note 4 to a Samsung Galaxy Note 8 for it’s awesome camera, big size, along with many other reasons. I needed a new slick case to protect it, but something that didn’t add too much bulk. Along came Defender case, so I decided to give it a try. This case is slick, rugged and ready both play and work.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Better wait a year so they can figure it out.
on September 30, 2017
Posted by: Bowtyr1
Verified Purchase:Yes
My $1000 note 8 falls out of the clip. The replacement they sent me does the same thing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2017
Hey Bowtyr1,

We're sorry to hear that you're struggling with multiple Galaxy Note 8 belt clip holsters! We would recommend only using the belt clip holster with the device itself facing screen out. If you continue to have issues even in the proper orientation, please don't hesitate to call our helpful Otters at 1-855-688-7269, and they'll gladly take a closer look!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good buy...
on September 30, 2017
Posted by: sra0318
Verified Purchase:Yes
Have had otterboxes since my first smart phone... durable protection... 3 out of 5 stars because after a few months to rubber part of the case gets lose and if you put it in your pocket of your jeans the blur from the denim transfers to the case. With this case (note 8) not very impressed there isn't a clear screen protector built in... probably because of the curved
screen... LOVE the purple!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 2, 2017
Hey there sra0318!

Yay! We're so glad that you love the purple color scheme as much as we do! Sorry to hear that your rubber has already started to loosen up a little too much - we definitely want the silicone to hug your device tightly and provide the maximum amount of protection. Not to worry - our heroic Otters are here to save the day! Just ring them up at 1-855-688-7269, and they'll rescue your Defender with a warranty replacement!

Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Durable
on September 30, 2017
Posted by: Krysta
Verified Purchase:Yes
Love the quality, color and feel. Wouldn't go any other way.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good case no screen protect
on September 30, 2017
Posted by: Tbone
Verified Purchase:Yes
Nice rugged case. Fits well in hand. For the money should come.with screen protectotr
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Not all it could have been
on September 30, 2017
Posted by: Sean
Verified Purchase:Yes
I bought this about two weeks ago and the case itself has significantly improved the usability of the Note 8, whose Gorilla Glass 5 build makes it inherently slippery. The non-slip finish and overall aesthetic are of the highest quality yet seen in a Defender case, and the internal construction is at least the equal of any prior case. However, the USB and headphone port are not labelled as they have been up to now on previous Defender cases, and not including a screen protector is a massive mistake. If a user doesn't want screen protection, let them make that choice and buy a Commuter.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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