Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1 out of 5
4.1
(424 Reviews)
Open Ratings Snapshot
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product. 
(
332 out of 399
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Customer Rating
4 out of 5
4
Beautiful case
on September 18, 2017
Posted by: Adriane
Verified Purchase:Yes
Case is beautiful and fits in hand great, I feel as though adr should have had a screen cover because if I drop phone is not protected phone sits at top of case, which could lead to cracked screen, had to go purchase screen cover.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Would have liked more color/design options
on October 1, 2017
Posted by: soccidas
Verified Purchase:Yes
I think I might have had an otter box case for almost all my phones since I started using smart phones. Great case, very durable. Successfully protected my phone from damage on several occasions. I am missing the built-in screen protector for the Note 8, but maybe I don't need it as it wasn't made an option? I'd also have liked to have more options in the way of colors/designs. Otherwise, solid phone protection!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Durable and worthwhile
on November 9, 2017
Posted by: Lizzie
Verified Purchase:Yes
I bought an Otterbox for my note 3 and it lasted 5 years, when I removed it from the case it looked brand new. I'm super rough with my phone and work a high impact job so it was so worthwhile purchasing this product. I just bought the new note 8 and had my Otterbox ordered and delivered before I even picked up the phone. 100% would recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case!!!!
on November 11, 2017
Posted by: onlysevere
Verified Purchase:Yes
I love the screen less design of this case compared to the old style. Great protection. I’m also using the Alpha Glass on this phone it works!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Case is okay but NOT the alpha screen.....
on May 10, 2018
Posted by: Dolores
Verified Purchase:Yes
Alpha screen protector does not fit properly for phone
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 11, 2018
Hey Dolores,

We're so sorry to see that the Alpha Glass is having trouble aligning properly with your Galaxy Note 8. Not to worry - our heroic Otters are here to save the day! Just give them a ring at 1-855-688-7269, and they'll fly in for the rescue with a protective warranty replacement, as well as some super troubleshooting tips!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not at all
on May 17, 2018
Posted by: Lillie
Verified Purchase:Yes
On face cover to keep the screen from getting stcact
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 18, 2018
Hi Lillie,

We apologize that you're possibly feeling slightly disappointed by the lack of a built-in screen protector with the Galaxy Note 8 Defender series! We intentionally decided to remove this integrated shield from the design in order to offer customers complete, unfiltered access to the curved infinity display. However, we also understand why some might feel a little apprehensive towards this new change, which is why we came up with a tempered glass option as well. Please feel free to check out our Alpha Glass via the link below, and if you have any further questions, just give our friendly Otters a shout at 1-855-688-7269. They're always happy to help!

https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html?dwvar_sam38-galaxy-note8_size=AH#start=1

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
PERFECT FIT
on September 5, 2018
Posted by: JOHN
Verified Purchase:Yes
I ONLY USE THE OTTER BOX THEY ARE THE ONES THAT ARE SUPER TOUGH
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst
on November 18, 2017
Posted by: Daddydee
Verified Purchase:Yes
I need a refund I didn't like my purchase I needed a different one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2017
Hey there Daddydee,

Sorry to hear that the Galaxy Note 8 Defender wasn't exactly what you were looking for! If you purchased the product within the last thirty days, we would be happy to process a return and help you get back on the path of protection that you're most interested in. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be glad to further assist you with this!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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