Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Michaelbgc
Verified Purchase:Yes
I've had them for years but the quality has declined. The one I brought 10 days ago busted from a very short drop.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 10, 2017
Hey Michaelgbc,
We're so sorry to hear that your Defender sacrificed itself in order to save your Galaxy Note 8. While it saddens us that this happened so quickly, if the device is okay, that's still a win in our book! Our records show that we already have a warranty replacement on the way, and you should be receiving an email including your tracking information shortly. If you have any additional OtterBox questions, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll dive right in with some answers!
Best,
OtterBox Customer Service Team
We're so sorry to hear that your Defender sacrificed itself in order to save your Galaxy Note 8. While it saddens us that this happened so quickly, if the device is okay, that's still a win in our book! Our records show that we already have a warranty replacement on the way, and you should be receiving an email including your tracking information shortly. If you have any additional OtterBox questions, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll dive right in with some answers!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Great protection
on November 4, 2017
Posted by: Noah89t
I got a defender a month ago for my note 8, and love the protection of the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tony
Verified Purchase:Yes
It is a very good case just wish had more color options
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 26, 2018
Hi Tony!
It's so great to hear that this Defender series has hit a home run on the protective front! We apologize that we didn't have the color choice that you were looking for, and we'll definitely pass your ideas along to our product design team for future evaluation. In the meantime, should you run into any additional questions, just call our Otter superstars at 1-855-688-7269, and they'll step up to the plate!
Best,
OtterBox Customer Service Team
It's so great to hear that this Defender series has hit a home run on the protective front! We apologize that we didn't have the color choice that you were looking for, and we'll definitely pass your ideas along to our product design team for future evaluation. In the meantime, should you run into any additional questions, just call our Otter superstars at 1-855-688-7269, and they'll step up to the plate!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Johnathan
Verified Purchase:Yes
I was very upset at first that this case didn't come with the built in screen, because that was the main thing I liked about the defender series. I'm glad I bought it anyways, and I am glad that it didn't come with the built in screen protector. It still protects the screen from falls. They have their reasons for doing things, and Otterbox making a decision to take away the built in screen was a good one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: shawna
Verified Purchase:Yes
In the years that I've had auto Box covers with you I've always been happy this one I'm not happy with I will be making a call for either exchange or complete refund I'm not at all happy up until this point I loved your cases
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2017
Dear Shawna,
We apologize that you're feeling so letdown by the Galaxy Note 8 Defender. What exactly seems to be causing the frustration? We would love to grab more details to see what we can do, so please call our cheerful Otters at 1-855-688-7269, and they'll be glad to help as much as they can!
Regards,
OtterBox Customer Service Team
We apologize that you're feeling so letdown by the Galaxy Note 8 Defender. What exactly seems to be causing the frustration? We would love to grab more details to see what we can do, so please call our cheerful Otters at 1-855-688-7269, and they'll be glad to help as much as they can!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mtndewmike7
Verified Purchase:Yes
Hoping It's as good as the rest of them have been one small Complaint cannot use the Charging adapter for old android cord slot is not big enough on bottom of case to allow the use of the Adapter block
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Vincent
Verified Purchase:Yes
been an otterbox fan since the HTC Hero and no other case has pleased me as much. This year I'm a little disappointed that they removed the face cover on the defender which forced me to buy another protective screen when it was not needed before. I understand that the cover was been removed for whatever purpose but if your giving a lesser product the the price should be less as well.
Written by a customer while visiting otterbox.com
Posted by: Bryank17
Verified Purchase:Yes
I don't even take my phone out of the box until I have my Otterbox. Colors are always great...feels great in my hand and of course great protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com