Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Average customer rating
4.1
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
236
4 Stars
79
3 Stars
58
2 Stars
30
1 Star
21
83%of customers recommend this product.
(
332 out of
399)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Case for Samsung Galaxy Note8 - Black
Posted by: Framedscarab886
Verified Purchase:Yes
I'm very gladly that I bought defender series
But I wish it was more compatible with screen protector
But I wish it was more compatible with screen protector
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Niecy
Verified Purchase:Yes
I absolutely NEVER take my phone anywhere without my Otter box. So very worth it. Protect that investment with a remarkable investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Daddydee
Verified Purchase:Yes
I need a refund I didn't like my purchase I needed a different one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2017
Hey there Daddydee,
Sorry to hear that the Galaxy Note 8 Defender wasn't exactly what you were looking for! If you purchased the product within the last thirty days, we would be happy to process a return and help you get back on the path of protection that you're most interested in. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be glad to further assist you with this!
Cheers,
OtterBox Customer Service Team
Sorry to hear that the Galaxy Note 8 Defender wasn't exactly what you were looking for! If you purchased the product within the last thirty days, we would be happy to process a return and help you get back on the path of protection that you're most interested in. Please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be glad to further assist you with this!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
The case is am absolute Defender, nice.....
on November 15, 2017
Posted by: NebulaStarr
Verified Purchase:Yes
I feel that my phone is safe from any drops or falls that may happen
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: The Warden
Verified Purchase:Yes
I really like my Defender. Just a tad disappointed a screen saver was not included. Other than that, it works for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lynn
Verified Purchase:Yes
I have not had the best experience with this case. The phone is always popping out and I am afraid I am going to loose my phone due to the case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 14, 2017
Dear Lynn,
We're so sorry to hear that your phone keeps popping out of your Defender! Is the actual device popping out of the case itself, or is the case coming out of the belt clip holster? We would love to grab more details to help you out, so please feel welcome to call our handy Otters at 1-855-688-7269, and they'll find a quick fix for this!
Cheers,
OtterBox Customer Service Team
We're so sorry to hear that your phone keeps popping out of your Defender! Is the actual device popping out of the case itself, or is the case coming out of the belt clip holster? We would love to grab more details to help you out, so please feel welcome to call our handy Otters at 1-855-688-7269, and they'll find a quick fix for this!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ScroggDogg
Verified Purchase:Yes
This is the 3rd otter box defender series case I've purchased. They were great on my last 2 phones. This case for Samsung note 8 is poor as the clip has broken only after a month. Additionally there is no extra screen protector. I do understand that they have made great advancements in the glass used, but I work in construction and need that additional barrier. Plus i did buy the defender series which is suppose to be the toughest and most protective. Coworker showed me his case that had the additional screen protector and it appears better than the otter box defender series case to included the same case wrapping materials and technics. Conclusion, I've very disappointed and not sure I will buy otter box again. I've been looking for a new case and will most likely buy the one my coworker is using.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 14, 2017
Hey there ScroggDogg,
We certainly understand that working in construction, you need a case as tough as your job! We apologize that you're feeling a little let down by the Galaxy Note 8 Defender, and we would love to help instill your confidence. First of all, while we intentionally decided to forego the built-in screen protector to allow customers full access to the uniquely curved display, we do carry the Alpha Glass screen protector, which will pair perfectly with your Defender! Feel free to check it out with the following link, and let us know if you have any additional questions:
https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
As for the belt clip holster, while we're not thrilled that it broke, we're glad that the phone itself is still doing okay, since that's the main goal! We'll be happy to replace that part under our warranty, so please feel free to call our reliable Otters at 1-855-688-7269. They'll always be ready to help with any warranty needs!
Sincerely,
OtterBox Customer Service Team
We certainly understand that working in construction, you need a case as tough as your job! We apologize that you're feeling a little let down by the Galaxy Note 8 Defender, and we would love to help instill your confidence. First of all, while we intentionally decided to forego the built-in screen protector to allow customers full access to the uniquely curved display, we do carry the Alpha Glass screen protector, which will pair perfectly with your Defender! Feel free to check it out with the following link, and let us know if you have any additional questions:
https://www.otterbox.com/en-us/galaxy-note8/alpha-glass-screen-protector/sam38-galaxy-note8.html
As for the belt clip holster, while we're not thrilled that it broke, we're glad that the phone itself is still doing okay, since that's the main goal! We'll be happy to replace that part under our warranty, so please feel free to call our reliable Otters at 1-855-688-7269. They'll always be ready to help with any warranty needs!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brightestar
Verified Purchase:Yes
I bought this case 2 weeks ago and it does as described. My only complaint is that it is a bit heavy. Otherwise, I love the protection it provides and the color!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com