Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3 out of 5
4.3
(136 Reviews)
Open Ratings Snapshot
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product. 
(
100 out of 129
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Customer Rating
5 out of 5
5
Great purchase
on October 7, 2018
Posted by: Terry951
Verified Purchase:Yes
Bought this for my new iPhone XS Max and love it. Great color great protection definitely recommend the defender series to anyone looking for a case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect!
on October 7, 2018
Posted by: MS18
Verified Purchase:Yes
This has to be one of my favorite cases I have ever purchased. The color alone sold me on buying it. The case fits snug and provides nice protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best case on the market to protect iPhone
on October 8, 2018
Posted by: Ondrej
Verified Purchase:Yes
I am very happy with this case. Comfort and protect my iPhone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Good Case, but Getting Discolored Already
on October 8, 2018
Posted by: Jeff Kelley
Verified Purchase:Yes
I bought this case right after I got my iPhone XS Max. It's already showing signs of discoloration in the front due to being in my jeans pocket. I have no other complaints about the case, but I'm probably going to get something new soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 8, 2018
Hey there Jeff Kelley,

We're sorry to hear that your jeans are hanging around with this Symmetry series a bit too much! Occasionally, the lighter shades of our cases can pick up on different elements, depending on what they're exposed to on a daily basis. To wipe down the Symmetry, we typically recommend using a reliable dose of soap and water. If this doesn't work, please feel welcome to call our tidy Otters at 1-855-688-7269, and they'll be happy to help clean things up!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great protection for new phone
on October 9, 2018
Posted by: Khodnett
Verified Purchase:Yes
My husband had an Otterbox for his iPhone and I thought it offered great protection. When I ordered my new iPhone XS Max, I immediately ordered an Otterbox. This has been a great purchase. It offers excellent protection, it’s nice and slim and works great for my new phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I’m not extra but I’ve gotten a lot of compliments
on October 9, 2018
Posted by: Brownanddown
Verified Purchase:Yes
When is comes to this case it’s very nice specially for my phone it’s complimentary it stands out and people love it. I’m not a show off or anything like that I bought the case because they were out of stock of other things, but it grew on me really quick lily it’s a beautiful color and everybody comments on the look and slimness of it. It’s a great case let me tell ya.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not as good as previous models
on October 10, 2018
Posted by: stitescody
Verified Purchase:Yes
I've used this case on multiple phones in the past, and I stick with it because it works best for me in an office setting where my phone is in and out of my pants pocket and/or suit pocket. The one I received for the XSM had rather sharp edges on the sides, like the plastic itself was formed that way. It's disappointing because it's never been like that before.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 10, 2018
Hi stitescody,

While we think our protection style is pretty sharp, the texture of the case should not be noticeably rough! Our awesome Otters would love to smooth things over with a warranty claim, so please feel welcome to give them a quick call at 1-855-688-7269. They'll send you a glossy new replacement case so that you can finally get back to the sleek security that you're used to!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Excellent
on October 12, 2018
Posted by: HKG guy
Verified Purchase:Yes
Secure .well fit . No more worries . Will buy different Colors later :-)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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