Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product.
(
100 out of
129)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Posted by: Kikisama
Verified Purchase:Yes
If you wanted the color of a iPhone XR and the bigness of the iPhone X’s max this is the perfect case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Vince808
Verified Purchase:Yes
I purchased 2 cases a week ago for iPhone XS Max. First observation was that it’s thinner and sleeker than the cases for the iPhone 8+. I’m extremely happy with the construction and overall look!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sherry
Verified Purchase:Yes
I luv this case so much strongly recommended to my friend
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alon
Verified Purchase:Yes
To tell the truth, I'm pretty disappointed. The Case is very slippery and it's just scary to walk around like this with the phone. I wish I had ordered the commuter. I just do not go around with the cover.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2018
Hey Alon,
Sorry to hear that this Symmetry series is striking fear in your heart! Although the sleek style can take some getting used to, after a brief adjustment period, handling that case should start to feel like second nature. That being said, if your heart is set on something with more resistance, we would actually recommend the Defender, which sports an outer rubber slipcover. Take a peek via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions!
https://www.otterbox.com/en-us/apple-iphone-xs-max/defender-series-screenless-edition-case/77-59972.html#q=iphone%2Bxs%2Bmax%2Bdefender&lang=default&start=1
Best,
OtterBox Customer Service Team
Sorry to hear that this Symmetry series is striking fear in your heart! Although the sleek style can take some getting used to, after a brief adjustment period, handling that case should start to feel like second nature. That being said, if your heart is set on something with more resistance, we would actually recommend the Defender, which sports an outer rubber slipcover. Take a peek via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions!
https://www.otterbox.com/en-us/apple-iphone-xs-max/defender-series-screenless-edition-case/77-59972.html#q=iphone%2Bxs%2Bmax%2Bdefender&lang=default&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Belinda
Verified Purchase:Yes
Not a bulky or heavy case. But still covers and protects the phone well.
Love the bronze wood design on the back
Love the bronze wood design on the back
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Suwandy
Verified Purchase:Yes
The only issue I have now would be that I need to clean the case once every fortnight. The stain is visible if you buy the Aspen Gleam color.
Written by a customer while visiting otterbox.com
Posted by: Sonja
Verified Purchase:Yes
I returned the case, I needed the full enclosure. No problem with case, just not what I needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dan58Mo
Verified Purchase:Yes
I have used Otterbox ever since I bought my first iPhone. I always bought the Defender series, because I liked the built-in screen protection. Now that is no longer available, so I chose the Symmetry with the add-on alpha glass.
The alpha glass is okay, although I still wish it was built-in.
The case, on the other hand, is lousy. It doesn't feel "good" in my hands. It's heavy and some of the buttons are too sensitive; I hit them accidentally all the time.
I have switched back to using an Apple case I bought, and left the Alpha glass in place. The case probably doesn't protect my phone as well, but it feels good, it's light, and the buttons behave better.
I am VERY disappointed in this purchase. I will think at least twice before trying Otterbox again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 12, 2018
Hey Dan58Mo,
We sincerely apologize that you're feeling so let down by the iPhone Xs Max Symmetry series! We do our absolute best to streamline our case designs as much as possible, but at a certain point, we just can’t bring ourselves to sacrifice any more protective layers.
As for the buttons, we have to admit that we're a little surprised that they seem to be too responsive. This isn't necessarily typical of the product, and if you'd like us to take a closer look, our Otter detectives are all over this case (pun intended). Please feel free to give them a call at 1-855-688-7269, and they'll launch an investigation right away!
Best,
OtterBox Customer Service Team
We sincerely apologize that you're feeling so let down by the iPhone Xs Max Symmetry series! We do our absolute best to streamline our case designs as much as possible, but at a certain point, we just can’t bring ourselves to sacrifice any more protective layers.
As for the buttons, we have to admit that we're a little surprised that they seem to be too responsive. This isn't necessarily typical of the product, and if you'd like us to take a closer look, our Otter detectives are all over this case (pun intended). Please feel free to give them a call at 1-855-688-7269, and they'll launch an investigation right away!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com