Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3 out of 5
4.3
(136 Reviews)
Open Ratings Snapshot
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product. 
(
100 out of 129
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Customer Rating
1 out of 5
1
Very disappointed
on October 5, 2018
Posted by: Yvone
Verified Purchase:Yes
I just bought last 21st of September, and the product I have received has a chipped edge in the camera corner. It’s really bad because I am a fan of this product and this is the first time it happened to me. I’m still in the process of claiming a product replacement and I am hoping that they can really assist me regarding this matter.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 5, 2018
Dear Yvone,

We're so sorry to hear that your Symmetry series took a 'chip off the old block!' That is definitely not the epic quality that we expect from this case, and we definitely want to get you into a replacement. You mention here that you're already processing a warranty claim, but if you need any further assistance, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll gladly do what we can to help out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not good
on November 18, 2018
Posted by: Alon
Verified Purchase:Yes
To tell the truth, I'm pretty disappointed. The Case is very slippery and it's just scary to walk around like this with the phone. I wish I had ordered the commuter. I just do not go around with the cover.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 20, 2018
Hey Alon,

Sorry to hear that this Symmetry series is striking fear in your heart! Although the sleek style can take some getting used to, after a brief adjustment period, handling that case should start to feel like second nature. That being said, if your heart is set on something with more resistance, we would actually recommend the Defender, which sports an outer rubber slipcover. Take a peek via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions!

https://www.otterbox.com/en-us/apple-iphone-xs-max/defender-series-screenless-edition-case/77-59972.html#q=iphone%2Bxs%2Bmax%2Bdefender&lang=default&start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst purchase I’ve ever made!
on February 25, 2019
Posted by: Greg
Verified Purchase:Yes
This is my first experience with Otter Box, and will be my last. I have bought two of these cases for the same phone, and when I set my phone on a flat surface, it teeters! Two cases, same result! Garbage!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2019
Hey Greg,

We're so sorry to hear that you've been feeling let down by the Symmetry series lately! This isn't something that we typically see with that case, and our Otter super-sleuths would love to launch an investigation. Please feel welcome to give them a call at 1-855-688-7269, and they'll solve the mystery as soon as possible so that you can get back to enjoying premium protection!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great but it will slide off your knee
on December 7, 2018
Posted by: Gavster
Verified Purchase:Yes
Good little case so far.... only time and a couple of drops will tell. Only big gripe is the lack of grip on the back of the case, it will slide off anything a so could be dropped. I have had to stick anti slip coat hanger pads to the back to combat this. I also had to do this to my iPhone six case. Come on otter it’s an obvious oversight/ design floor.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
BEAUTIFUL BUT...
on January 19, 2019
Posted by: GILBUT
Verified Purchase:Yes
ITS VERY HARD TO INSERT PHONE IN AND OUT,IF YOU'RE A LADY.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 21, 2019
Hi GILBUT,

We're sorry to hear that the installation process for this Symmetry series is proving to be a little trickier than expected! For future reference, our awesome Otters are always happy to provide extra application assistance - just give them a call at 1-855-688-7269, and they'll be thrilled to help out. You'll be enjoying stylish security again in no time!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love it
on September 28, 2018
Posted by: Srtkris
Verified Purchase:Yes
I always buy otterbox i love it best case in the world
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great case, wish buttons stuck out more
on September 29, 2018
Posted by: Alex
Verified Purchase:Yes
I’ve been use this type of case since iPhone 6S+ days. Always loved it. Now on the Max the buttons for power, and volume don’t stick out much so it’s hard to tell if you’re pressing it without looking.
I have it on my X still and it was super easy to tell on that.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Quality
on October 7, 2018
Posted by: B18k3ygram
Verified Purchase:Yes
Always such a reliable brand. As well as being stylish and well made. The strong composition of the case offers fantastic protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Showing 57-64 of 136 results 
<< 1 ... 6 7 8 9 10 ... 17 >>